Expand your customer service network beyond the contact center floor to the field agents with the most advanced and integrated NovelVox Mobile Agent for Cisco Finesse Contact Centers. Now, your field agents can also achieve true integrated experience with access to complete caller details before answering the call.
The NovelVox Mobile Agent works across industries with integration to the core applications offering experience of effective communication. For example, a financial institute’s document collection agent can receive customer calls along with all relevant information right on the NovelVox Mobile Agent App, pulled from FIS, Jack Henry Associates, FISERV, etc. Similarly, a telemedicine provider can handle a call remotely, access all patient information and health records, pulled directly from EPIC to the mobile app.
Request Live demo to explore its features:
Optimized mobile app interface that best suits your team’s requirements
Integrated agent experience with ready integration to 40+ applications
Location-based agent tracking
Know your caller even before you answer the call
Connected via internet or VPN
Compatible for Cisco UCCE/X and PCCE (both bridged and nailed connection)
The most competitive pricing model for low-cost implementation