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HubSpot Smart CTI Connector
Unlock a new level of agent productivity with HubSpot telephony integration for elevated CX.
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Extend proactive assistance to
customers with HubSpot CTI
Raise agent productivity levels by minimizing screen toggles and presenting customer information onto a single screen with HubSpot CTI integrations for Cisco Finesse and Avaya Contact Center. Integrate your phone system with HubSpot to drive improvement in key contact center KPIs like Average Call Handling Time (AHT) and First Call Resolutions (FCR), ensuring long-term customer loyalty.
Transform the Caller Experience
Hyper-personalize the interaction between customers and agents with HubSpot CRM Connector. Resolve customer queries swiftly and ensure delightful CX with an optimized CTI interface embedded into HubSpot.
- Track conversation history with inbound and outbound call logs
- Know your caller with contextual screen pop
- Promptly access call variables like Call ID, ANI, and DNIS within the CTI interface.
Ensure Agent Efficiency for Optimal Results
Empower agents to resolve calls with a hint of personalization by equipping them with caller details even before the conversation starts. Leverage the customizable HubSpot CTI phone integration to enhance agent performance and delight customers to build brand loyalty.
- Handle call volumes efficiently with quick call controls like consult, transfer, and conference.
- Eliminate manual calling with an easy click-to-dial function.
- Get detailed customer information along with interaction history.
Enhance Supervisor Capabilities
HubSpot phone system integration facilitates supervisors with advanced capabilities, monitoring tools, and actions to enhance productivity. These capabilities allow supervisors to streamline the actions for agents, like make them ready, not ready, log out, and other settings based on the requirements.
- Agent states change, barge-in, and silent monitoring
- Queue statistics to keep track of calls in the queue - in real-time
- A statistical view of the real-time performance of agents
Boost Competency with Additional Features
Meet customer expectations with HubSpot CRM integration for faster and more efficient customer service. Cut down on agent efforts with an intuitive interface for all call actions and controls to boost overall efficiency.
- Simplified login process with agent ID and extension
- Call notes with configurable log templates and wrap-up codes
- Search contacts from within the CTI interface embedded in HubSpot CRM
FAQ
A technology that allows you to plug in Cisco and Avaya telephony controls inside the Hubspot CRM. With quick access to key call controls such as answer, hold, transfer, etc, enables agents to seamlessly handle interactions without switching the HubSpot screen.
The HubSpot CTI Connector from NovelVox is an extension-based application. This means, the CTI gadget opens up as a browser extension inside the HubSpot screen. To know more about the key highlights of the HubSpot CTI Connector, get in touch with our solution experts today.
No, the supervisor controls are currently available with only Cisco Finesse phone system integration.
Currently, the integration is available with only Cisco and Avaya Contact Centers.
The supported versions for both ACD’s are UCCE, UCCX, UCM for Cisco & AES for Avaya.
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