Microsoft Dynamics CTI Connector
Years of Expertise
Deployments in 20+ Countries
Ingest Call Controls into MS Dynamics
for Smoother Customer Service
Plug & Play
Streamline Call Operations with
Smart CTI Connector for MS Dynamics
Personalize Caller Experience
Seamless Omni-channel Integration
Agent Productivity Gadgets
Optimize Team Performance
Custom Integrations for MS Dynamics
Supported telephony versions for MS Dynamics CTI Connector are as follows:
UCCE, UCCX, UCM
Avaya Aura AES
PureEngage, PureConnect , PureCloud
Amazon Connect CCP Panel
What our customers say
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Dedicated Customer Success Manager
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