Menu
MS Dynamics CTI Connector
Sustain call context without toggling screens! Uplevel agent productivity with embedded call controls via MS Dynamics CTI Connector to realize the goal of better agent productivity and customer satisfaction.
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Elevate Caller Experience
Deliver personalized experience by knowing the caller even before the call starts. Unified view of caller details along with history to deliver exceptional customer experience with Dynamic 365 connector.
- Screen pop caller information from MS Dynamic to greet caller with their names
- Quick access to call variables within the CTI interface
- Sustained call context with no screen switches to view caller interaction history
Boost Agent Productivity
Improve agent performance with MS Dynamic 365 connector. Improve agent performance with embedded call controls and dynamics 365 telephony integration.
- Switch from manual calling to easy click-to-dial feature
- Call notes and templates with click to add notes feature, to conserve context during inter-departmental call transfers
- Transfer screen, intelligent dialing, Associate record, etc.
Advance monitoring capabilities
Empower the supervisors with agent monitoring tools and actions to boost productivity. With MS Dynamic 365 connector, benefit the supervisor with next-level monitoring capabilities.
- Queue statistics feature to analyze calls in-queue in real time
- Agent availability and Team statistics filters
- Analyze agent performance using monitoring techniques
Taper down call handling time
Direct agents’’ energies completely towards customer handling to boost performance. With MS Dynamic 365 connector, agent is equipped with all customer information before attending the call.
- Display of complete customer data eg. name, contact number as screen pops
- Call controls and speed dials on same screen for prompt resolutions
- Business-specific customizable CTI interface
Improve efficiency
Upshoot agent’s performance by empowering them with integrated MS Dynamic 365 connector. Save time of both, customers and agents with quick call resolution features.
- On-prem or cloud-based CTI installation
- Easy login with Agent Id, Extension, Password
- Configurable Speed Dials
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
