Microsoft Dynamics CTI Connector
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Ingest Call Controls into MS Dynamics
for Smoother Customer Service
Plug & Play
Personalized Service
Optimized Costs
Streamline Call Operations with
Smart CTI Connector for MS Dynamics
Personalize Caller Experience
- Quick call controls embedded inside Microsoft Dynamics 365
- Screen pop, CRM screen transfer, and more to enable contextual conversations
- Click to dial, automated call logging, integrated wrap-ups for smarter call handling
Seamless Omni-channel Integration
- Leverage our CTI Connector for MS Dynamics to handle interactions across email, chat, and social channels
- Ready integration available for Amazon Connect or Genesys Cloud
Agent Productivity Gadgets
- Share information on help guides more efficiently with a built-in Knowledge Base
- Easy to track customer queries for proactively handling queries with Case Management
- Motivate agents to stay on top of their KPIs leveraging an interactive Agent Dashboard
Optimize Team Performance
- Intuitive CTI interface offering quick monitoring controls for supervisors
- Monitor live interactions using barge in and silent monitoring actions
- Features to change agent’s current state - ready, not ready, logged out
- Integrated view of queue and team statistics for optimized call operations
Custom Integrations for MS Dynamics
- Choose from a library of 75+ third-party applications available out-of-the-box
- Connect your phone systems from leading technologies like Cisco, Avaya, Genesys, and Amazon Connect
- Leverage our CTI Integration to create unique screen pop flows as per your business requirements
FAQ
Supported telephony versions for MS Dynamics CTI Connector are as follows:
S.No | ACD | Supported Versions |
1 | Cisco | UCCE, UCCX, UCM |
2 | Avaya | Avaya Aura AES |
3 | Genesys | PureEngage, PureConnect , PureCloud |
4 | Amazon Connect | Amazon Connect CCP Panel |
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
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