Modernize Avaya Contact Center to Maximize Output
Digitally transform Avaya contact centers to enhance Customer Experience (CX) and reduce Total Cost of Operations (TCOP)
Omnichannel response and engagement
Scale up your Avaya Contact Center with
Predictive & Conversational AI
AI-powered tools improve customer interactions with speedy service, personalized responses, and improved performance
Customized and automated workflows adapted to your business needs with 75+ integration library if 3rd party applications
Consistent Digital Experience
One voice during customer interactions across channels. Deliver consistent experience across channels of engagement
Intuitive tools for agents
Rich Suite of Productivity Tools
optimize, track and share.
Achieve better outcomes with the unified agent desktop for your Avaya Contact Center. Pre-built gadgets to customize desktop and seamless integration with third party platforms help achieve faster call resolution and customer delight.
Smart CTI Connectors
Avaya (AES) CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, Freshdesk, and EPIC provide a single interface via which agents can access all the relevant customer data, giving them more control increasing productivity.
iVision Plus Avaya desktop wallboard offers real-time agent performance stats to manage and motivate teams. The engaging visual design and gamified wallboards give the ability to display agent’s performance and track contact center’s progress, enabling agents to take action in real time.
Embrace self serves with the website knowledge base and equip agents with an agent knowledge base in the agent desktop interface for the right information at the right time to create happy customers in fewer interactions.
Quickly raise, resolve or transfer cases without losing conversational context, or wasting unnecessary time with case management built-in in the agent desktop interface.
Reporting and Monitoring tools for Supervisors
Improve Business Outcomes Through Data-driven Tools
Agent Dashboard: Agent access to personal performance monitoring dashboard
The Agent Dashboard for contact centers provides instant access to custom metrics and information that matters the most for improved productivity and enhanced customer experience. The agents can view real-time data from a single interface, allowing them to create and track KPIs, avoid escalations and provide quick resolutions.
Across Multiple Digital Channels
Boost Avaya Contact Center Capabilities
to Offer Next-gen Customer Experience Consistently
With NovelVox’s integrated solution, routine questions and requests are handled by bots and intent libraries, allowing human agents and teams to focus on more complex operations, such as customer service, lead generation, and sales
Web chat and in-app
Facilitating seamless escalation from an automated service to a human agent, maintaining consistency and continuity of service.
Leveraging social platforms to deliver actionable and valuable items to the customer that increases customer loyalty.
Expediting customer support and boosting operational efficiency at scale.
Creating personalized interactions for delighting customers delivered through an intelligent voice bot.
With a robust video conferencing facility, agents and customers may collaborate more easily and quickly.
Co-browse and screen share
Offering assistance to resolve issues in real-time.
Innovative Solutions to Compliment
Avaya Contact Centers
NovelVox tools seamlessly integrate with your Avaya solutions to deliver one solution that helps maximize contact center efficiency.
Choose your deployment option based on your business requirements
Business-optimized bots and pre-defined intents specific for your industry ensure shorter go-live timelines
The system speaks your brand’s language and visual elements as the solutions are customized with easy drag and drop functionality
The solution smoothly integrates with third-party applications and is compatible with your enterprise platforms
Avaya Contact Center solution is
optimized for varied industry types
Banking & Finance
Banking & Finance
Contact Center Solutions
10 Great Insights from Contact Center Survey for Better Customer
The contact center is evolving rapidly in terms of technology, agent and customer experience. NovelVox being a contact center solution provider, believes in staying updated with contact center expectations and
15 Ways to Maximize Contact Center Agent Productivity
Creating a memorable customer experience is the end goal of every contact center. To achieve this, contact centers need a seamless amalgamation of technology and an agent’s efficiency. So, it
Contact Center Solutions
4 Integration Challenges for Modern Contact Centers
A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few
16 Things to Consider when Selecting the Right Contact Center
Cost is no more the deciding factor for contact center software selection Contact center industry is undergoing numerous advancements that are targeted to achieve ever-rising customer expectations for a personalized
40 Questions to Consider Before Buying a Contact Center Agent
Planning to buy or upgrade your Contact Center Agent Desktop? While getting ready to install new contact center agent desktops, there are a number of questions and doubts that you
9 Steps Cheatsheet to Excel in WhatsApp Customer Engagement
Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can
Chatbots to the Rescue – Customer Experience Redefined
From regular conversations to seasonal rush, chatbots deal it well Adapting to the changing environment is necessary for survival, and the same goes for the customer experience (CX) industry. Businesses
Dealing with Annoyed Customers: Turn Challenge into an Opportunity
Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all
Discover 10 Questions You Need To Ask Before Upgrading To
Boost real-time engagement across channels Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in
Enhance Member Experience with Screen Pop & Agent Desktop for
Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle
Exploring Possibilities with CTI Connector Integrations
According to a study, 70% of customers do not favor repeating information to representatives each time. Whereas 60% of people consider long wait time is one of the most frustrating
Adopting Right Digital Strategy to Transform Customer Service
The future of customer experience revolves around being digital-first and engaging over channels based on customer preference. However, will adopting channels like web chat, social media, instant messaging, text or
Arabized Contact Center Solution with In-Built Gadgets-Webinar
According to a survey by Segment, 49% of buyers have made impulse purchases on receiving a personalized experience or response. And the lookout for similar experience is soaring numbers when
Artificial Intelligence in your Contact Center: Boost CX with Intelligent
A whopping 70% of customers report to have a positive chatbot experience and by 2025 it is expected that 85% of customer interaction will not need human agent. Is your
Cisco ECE Integration & Interaction History Gadget by NovelVox
Cisco UCCE, PCCE customers can now drive the best results with Cisco Enterprise Chat & Email and NovelVox ECE Integration gadget. This gadget will empower your Cisco contact center agents
Convert Contact Center’s Real-time Data to Actionable Intelligence – Agent
Unleash the power of your contact center data and convert it into actionable intelligence to inspire smarter business decisions. Monitor real-time performance and motivate agents to provide an enhanced customer
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals