Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
Artificial Intelligence in Your Contact Center: Boost CX with Intelligent Automation
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Unified Communications - The Key to Business Success in a Hyper-dynamic Business Landscape
Improve CX and Automate Workflow with an Enhanced Salesforce Implementation
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Digitally transform Avaya contact centers to enhance Customer Experience (CX) and reduce Total Cost of Operations (TCOP)
Omnichannel response and engagement
AI-powered tools improve customer interactions with speedy service, personalized responses, and improved performance
Customized and automated workflows adapted to your business needs with 75+ integration library if 3rd party applications
One voice during customer interactions across channels. Deliver consistent experience across channels of engagement
Achieve better outcomes with the unified agent desktop for your Avaya Contact Center. Pre-built gadgets to customize desktop and seamless integration with third party platforms help achieve faster call resolution and customer delight.
Avaya (AES) CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, Freshdesk, and EPIC provide a single interface via which agents can access all the relevant customer data, giving them more control increasing productivity.
With standardized customer communications, agents handle a wide range of interactions with ease.
iVision Plus Avaya desktop wallboard offers real-time agent performance stats to manage and motivate teams. The engaging visual design and gamified wallboards give the ability to display agent’s performance and track contact center’s progress, enabling agents to take action in real time.
Embrace self serves with the website knowledge base and equip agents with an agent knowledge base in the agent desktop interface for the right information at the right time to create happy customers in fewer interactions.
Quickly raise, resolve or transfer cases without losing conversational context, or wasting unnecessary time with case management built-in in the agent desktop interface.
Reporting and Monitoring tools for Supervisors
Quickly raise, resolve or transfer cases without losing conversational context, or wasting unnecessary time.
Monitor agent performance in real-time, and proactively address areas of improvement.
The Agent Dashboard for contact centers provides instant access to custom metrics and information that matters the most for improved productivity and enhanced customer experience. The agents can view real-time data from a single interface, allowing them to create and track KPIs, avoid escalations and provide quick resolutions.
With NovelVox’s integrated solution, routine questions and requests are handled by bots and intent libraries, allowing human agents and teams to focus on more complex operations, such as customer service, lead generation, and sales
Facilitating seamless escalation from an automated service to a human agent, maintaining consistency and continuity of service.
Leveraging social platforms to deliver actionable and valuable items to the customer that increases customer loyalty.
Expediting customer support and boosting operational efficiency at scale.
Creating personalized interactions for delighting customers delivered through an intelligent voice bot.
With a robust video conferencing facility, agents and customers may collaborate more easily and quickly.
Offering assistance to resolve issues in real-time.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals