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CXInfinity for Sales & Marketing
The All in One Marketing Platform to Drive Growth and Boost Revenue
Take charge of your marketing with CXInfinity, the all in one platform for marketing and engagement. Grow your leads, improve your sales, and establish your brand online while providing excellent customer experience on all digital touchpoints.
Personalized Campaigns with Smart Campaign Manager
Monitor Brand Pulse with Social Listening
Share your screen or use video conferencing for detailed walkthroughs.
Instagram
WhatsApp
Facebook
In App Chat
Screen Share
Chatbots
Agent Assist
Live Chat
EmailIntegration-Ready Solution for All-around Digital Performance
CXInfinity is designed to make outbound marketing a breeze. Pair it with your telephony system and you have yourself a powerful CX platform. Connect with your customers and ensure seamless customer experience on all digital channels.
Smart Campaign Manager
Master outbound marketing and boost your leads with intent-driven automated campaigns across all channels.
Unified Campaign Management
Keep track of all your campaigns in one place and ensure they’re delivered seamlessly across SMS, Email, and WhatsApp. Stay on top of every outbound campaign and its responses, providing personalized digital experiences for your audience.
Retargeted
Campaigns
Whether it’s cart abandoners or first-time visitors, retarget your customers with personalized messages based on their activity and behavior. Spot potential leads and turn them into paying customers with tailored experiences.
Proactive Campaign Response
Give your agents the tools to respond quickly to every campaign interaction and inquiry with real-time notifications and ready-made message templates. Keep your engagement high throughout the entire campaign timeline.
No More Guesswork in Marketing
Your Complete Marketing Communication Needs, Sorted
AI-Powered Digital Presence
Establish an interactive and relatable brand identity
Omnichannel EngagementWhether it’s SMS or social media, reach your customers on their preferred channels and provide a seamless, consistent experience every time.
Enhance CX with Generative AI and Collaboration ToolsDeliver hyper-personalized customer experiences with generative AI across channels and chatbots. Leverage advanced collaboration tools like screen share and video chats for seamless resolution.
Real-Time Customer EngagementBe there for your customers the moment they reach out, enhancing key metrics like First Call Resolution and Average Handling Time.
Social Listening and Wall MonitoringEnhance your customer outreach and product development strategies by actively listening to conversations about your company on social media platforms.
Empowered and Efficient Agents
Simplify your agents day-to-day tasks
Unified Integrated DashboardEmpower agents with a single-screen solution that integrates applications, provides reporting, and offers analytics for enhanced productivity and informed decision-making.
Insightful Reporting and AnalyticsGet access to meaningful insights based on campaign performance and user behavior for a refined approach to customer engagement and marketing.
Canned Response RepositoryEnsure faster resolution, reduced manual labor, and satisfy customers with pre-built canned responses for the frequently asked questions.
Automatic Lead or Ticket CreationPut lead qualification and ticket generation on auto-pilot to save agent time and effort for accelerated resolutions.
Campaigns that Simply Work
Create and launch compelling campaigns for channels like WhatsApp, Email, SMS, and many more.
Campaign SchedulingCreate and schedule campaigns for upcoming months directly from the Campaign Dashboard and ensure timely execution across all channels.
Campaign SequenceSchedule unique workflows and processes to go off as soon as your campaign goal is achieved or a user takes an action within the campaign.
Personalized CampaignsLaunch special campaigns for select customers based on their purchase history, behavior, and interaction history with your website and social media.
Campaign DashboardA unified window where you can create and launch campaigns with every little detail across all digital channels through an interactive dashboard.
The Only Outbound Marketing Platform You Need
Outbound Marketing Automation
Automate outbound marketing with workflows to streamline processes, manage repetitive tasks, and support decisions. Enable self-service by tracking escalations, response times, and resolution rates to ensure SLA adherence and compliance.
Integrated Reporting and Analytics
Track performance across all major digital channels and gain insights into whatโs working and whatโs not. From the bigger picture to smaller single campaigns, ensure you are updated and ready for the next move.
Customer-Oriented Marketing
Keep your customers at the center of every campaign with outbound messages based on user behavior, interaction history, and last purchase. Make your customers the star of your every move.
Choose Whatโs Right for You
Enhanced CX
- CoBrowse and Collaboration tools
- Customer Account Manager Routing *
- Sticky Agent
Omni-Channel Digital Campaign Management
- Always On Campaigns
- Business Outcomes ( Call Disposition)
- Campaign Dashboard
- Campaign Managemnet Portal
- Campaign Pause and Resume
- Campaign Scheduling
- Campaign Sequence
- Contact Outcome ( Delivered , Read etc)
- Digital Channel Campaigns ( Email. SMS and Whatsapp)
- Dynamic Contact Upload ( Runtime Campaigns)
- Dynamic Sorting and Selection
- Voice Preview Campaigns ( with ACD make Call)
Ready for Happier Customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
