Zendesk CTI Connector
Years of Expertise
Deployments in 20+ Countries
Connect Zendesk with Your Phone System
Effortlessly for Superior CX
Free up agents from going back and forth between Zendesk and the telephony system during live conversations. Leverage our Smart CTI integration to allow agents to handle calls right into Zendesk environment. Achieve more by automating workflows for leading contact centers like Cisco, Avaya, Genesys, and Amazon Connect.
Plug & Play
Transform CX and Elevate Agent Experience
with Smart CTI Connector for Zendesk
Streamline Call Operations
Enable Omni-channel Customer Service
Empower Agents to Deliver their Best
One-click Controls for Stronger Team Handling
Additional Integrations to Enhance Workflows
The embedded call controls equip agents with seamless call handling capabilities, due to which average handling time and first contact resolution rates are improved. Furthermore, the contextual screen pop inside Zendesk ensures the agents are well informed about the caller in advance, which personalizes customer experience and improves agent efficiency. Click here to learn more about such benefits.
What our customers say
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Dedicated Customer Success Manager
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals