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Zendesk CTI Connector
Take agent efficiency to the next level with Zendesk CTI Connectors. Improve contact center productivity with seamless CTI integration and cut costs through lower AHT and FCR
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Enhance Customer Experience
Delight your customers by greeting them with their first names. Give your agents a unified view of caller details and call controls on one screen to offer a personalized customer experience.
- Screen pops customer information as stored in Zendesk
- Smart screen transfers to eliminate the need of repeating customer details
- Offers a quick view of call variables within CTI for faster actions
Improve Agent Productivity
Empower your agents with an integrated platform offering advanced, not just basic, call controls and Zendesk capabilities altogether at one place.
- Click to dial a contact from/within Zendesk
- Real-time agent & team statistics
- Search a contact within the CTI
Boost Supervisor Monitoring Capabilities
Maximize supervisor capabilities by providing them with advanced monitoring tools and actions. With Zendesk Connector, supervisors can easily make agents ready, not-ready, logout, and more basis the requirements.
- Barge-In or Monitor silently to evaluate agent performance
- Monitor current state of agents in your team with Team Statistics
- Analyze in-queue interactions by knowing real-time status with Queue statistics
Reduce Average Handling Time
This easy-to-customize, single sign-on, and integrated Zendesk CTI gives your agents the ability to resolve calls faster. The seamless Zednesk CRM CTI integration results in lower AHT and FCR, thereby improving productivity.
- Quick access to complete customer history from Zendesk
- Transfer, consult, and conference calls for faster resolution
- Get more details with system call variables
Enhance efficiency
Zendesk CTI connector makes your agents more efficient by letting them dial contacts quickly, log calls instantly, add call notes rapidly, and more.
- Live call duration tracker
- Click to Copy the contact
- Configurable speed dial
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
