Why Case Management for Contact Center is Next Big Thing in CX Industry?

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iVision Contact Center Wallboards

NovelVox iVision Wallboards is designed to display important contact center information to all your agents and supervisors. Our Wallboards are completely customizable to match your needs and only requires a web browser to work. With iVision Wallboards Widgets like Seat Plans, Digital Signage and Gamification, our Wallboards can display a multitude of information in a variety of formats to suit your organization. iVision Wallboards is compatible with Cisco, Genesys and Avaya Contact Center platforms.

  • Seat Plans to identify blank spots across all your contact center sites
  • Gamification and how this can affect agent performance
  • Unification of Data from different sources onto one iVision Wallboard
  • Extend the iVision Wallboard into Digital Signage
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Products

iVision Wallboards
iVision Plus Gamification Wallboards
Agent Accelerator
CXInfinity

Resources

What is Contact Center Wallboards and How it Work for Your Contact Center
Top Trends of Contact Center Wallboards
How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations
3 Ways to Boost FCR and Reduce Customer Churn
What’s the Power of Powerful Integration?
Implementing AI in Modern Contact Center
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