Webinar

Demo for Agent Desktop For Healthcare - NovelVox

Is your agent required to copy/paste patient phone number in EPIC every time to pull records in order to offer assistance in appointments or billing? Or are you managing any 3rd source for directories? 

Switch to unified experience with NovelVox Agent Desktop which integrates to EMR/EHR’s, ticketing, bespoke applications or your internal databases to offer a single pane of glass view for all data and services. Improve patient engagement by improving agent experience. 

One centralized system for all your multiple applications at different offices

Single Pane of Glass view of all data so that your agent doesn’t switch pages  Integrate services like Appointment Management, View Patient Information, Waiting lists and outpatient / surgery schedules, Discharge lists, Paging service, On call provider schedule, Provider Directories & Phone books

Integrated Ticketing application for instant actions

Integrated Dynamic Agent scripting tool to manage your call quality & compliance

Powerful Supervisor Desktop for effective team management

Wallboards / Digital Signage for real-time monitoring 

Mobile Agent App will keep all your remote agents and field technicians connected

Save on AHT with integrated systems and reduce overall operational cost by over 30%

Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Add Your Heading Text Here

Agent Desktop For Healthcare
Connected,Circles,Chart,With,Businessman,Holding,A,Tablet,Computer,On

Is your agent required to copy/paste patient phone number in EPIC every time to pull records in order to offer assistance in appointments or billing? Or are you managing any 3rd source for directories? 

Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Resources

Sorry, no posts matched your criteria.
Resource image

Value Your Customer’s Time with Faster AND Better Service

Most contact centers are caught up in a trade-off between “better service or faster service”. But ideally, good customer service shouldn’t be about compromising on either of these. What are

08.06.2023

08:01 am

Learn more
Resource image

Track Customer Journeys with Cisco Unified Agent Desktop

How often do you ask your customers to repeat their queries? Upon call transfers, do customers have to explain why they are calling over and over again? Are your agents

06.06.2023

10:09 am

Learn more
Resource image

Streamlining Your Healthcare Contact Center Operations with EPIC CTI Connector

Healthcare organizations face a unique challenge when it comes to delivering seamless patient experience – i.e. ensuring the accuracy of the patients’ medical records exchanged during live interactions. A patient

24.05.2023

01:47 pm

Learn more
Resource image

4 Tips to Maximize the Impact of Your Call Center

Performance monitoring in a call center is an essential activity that enables agents track their performance, analyze metrics, and ensure efficient operations. The call center wallboard is a valuable tool

19.05.2023

06:54 am

Learn more
Resource image

7 Ways To Optimize Your Cisco Contact Center

Download Infographic

18.05.2023

08:36 am

Learn more
Resource image

How Telephony Integration with Microsoft Dynamics Improves Call Management and

Research shows that companies in the US alone suffer losses of $62 billion yearly due to poor customer service. Customer expectations are rising, with demands for greater personalization, faster service

03.05.2023

02:46 pm

Learn more
Resource image

Bridge Disconnected Channels with an Omnichannel Customer Experience Management Software

The days of single-channel customer engagement and support are long gone. Today’s smart, digitally-savvy customers demand engagement and support via their preferred channels, as well as seamless channel-switching and personalized

27.04.2023

09:02 am

Learn more
Resource image

How Contact Center Software Integration Can Boost Agent Productivity

In the modern computing era, software integrations are extremely common. This era is characterized more by applications that can “play well” with other applications, rather than stand-alone applications that only

24.04.2023

01:11 pm

Learn more
Resource image

Generative AI is Here: What Next for Contact Centers?

Automation is leading us to a world that was once only imagined as possible in science fiction, with its transformative effects being felt virtually across every industry. The arrival of

20.04.2023

12:33 pm

Learn more
Resource image

Salesforce CTI Integration: Improving Productivity, Performance, and Customer Experience

According to a Gartner survey, customer experience has become a key differentiator for more than 65% of companies. Many organizations are now competing solely based on how they improve their

18.04.2023

09:24 am

Learn more

Request a Demo

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request a Demo

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Download Brochure

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Refer an Opportunity

  • About Yourself

Download Guide

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request to Become a Partner

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Subscribe to our free newsletter and get blog updates in your inbox

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Download Use Case

  • Hidden
  • This field is for validation purposes and should be left unchanged.