Is your agent required to copy/paste patient phone number in EPIC every time to pull records in order to offer assistance in appointments or billing? Or are you managing any 3rd source for directories?
Switch to unified experience with NovelVox Agent Desktop which integrates to EMR/EHR’s, ticketing, bespoke applications or your internal databases to offer a single pane of glass view for all data and services. Improve patient engagement by improving agent experience.