Whitepapers

Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle time, long queues on hold, operational cost, affects member experience, and reduces your Member Service Representatives (MSRs). In this time, no one expects the agent […]

Creating customer experience goes beyond using Contact Center Software When it comes to expectations from contact center industry, customer experience continues to be atop. Now the customer will not be bounded by age-old association but limited to the experience offered ‘at the moment.’ From awareness to conversion, every stage of the marketing funnel should focus […]

Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all about delivering excellent customer service and expertise. Where 96% of customers consider customer service as an essential parameter when considering loyalty to a brand, you […]

Planning to buy or upgrade your Contact Center Agent Desktop? While getting ready to install new contact center agent desktops, there are a number of questions and doubts that you may come across. Some of these questions include—will the agent desktop support homegrown applications? What all integrations will it support? Is it the right fit […]

Cost is no more the deciding factor for contact center software selection Contact center industry is undergoing numerous advancements that are targeted to achieve ever-rising customer expectations for a personalized experience. Soon, brand and price will be overtaken by experience as the differentiator for customers while shopping among the competitor. Selecting the right contact center […]

Personalize and enhance member experience with top Credit Union contact center technologies Delivering a great member experience is not a piece of cake. It is a challenge even for Credit Unions operating for ages. Members don’t term query resolution as a great experience. Multiple factors play a crucial role here, including time, resolution quality, 24×7 […]

Business revenue is not just about delivering personalized customer experience Today, customers are ready to pay more for a memorable brand experience, but that’s not limited to personalization or quality of the product. It further expands to having proactive, knowledgeable, and empowered agents at the contact center. Your contact center business revenue might get a […]

Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can even hit your brand reputation.

According to a study, 70% of customers do not favor repeating information to representatives each time. Whereas 60% of people consider long wait time is one of the most frustrating part of customer service. The significant percentages are enough to speak about how important your contact center software is to empower agents with information to […]

Adoption of AI in contact center industry is only set to skyrocket further Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can even hit your brand reputation. From 10% in 2015 to 37% in […]