Oracle CTI Connector

Integrate Oracle Service Cloud with your Cisco Finesse Contact Center for Better Customer Experience
Oracle Service Cloud CTI connector
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Advance Call Handling with Oracle CTI Connector
to Enhance Agent Efficiency

Satisfy customer expectations and improve conversion rates with Oracle Service Cloud CTI integration. Automate workflows to deliver optimal customer service by seamlessly integrating Oracle Service Cloud with Cisco Finesse.

Strengthen Call Management

Elevate customer experience by seamlessly integrating Oracle Service Cloud with CTI connectors. Reduce call wait times and welcome customers to a personalized space by displaying caller details on an embedded CTI interface within the Oracle environment.
Oracle Service Cloud CTI integration
oracle connector

Supercharge Agent Productivity

Allow agents to provide improved customer service with advanced telephony integrations for Cisco Finesse. Save time on calls and data sourcing by seamlessly integrating Oracle Service Cloud and CTI Connectors.

Ready Integrations for
Optimized Processes

Empower your agents with advanced tools and techniques and support agent-customer interactions by simplifying contact center processes and adding enhanced features. Bring in the much-anticipated conversion rates by rationalizing call handling time and resolving calls faster.
oracle CTI Integration

FAQ

A computer telephony integration technology that allows you to connect Oracle CRM with your existing telephony system. The integration enables agents to handle customer interactions from within the Oracle environment, hence enabling seamless interaction handling for agents.
Currently, the omni-channel interaction handling capabilities is limited to specific phone systems only, which includes Avaya and Genesys telephony systems. Since, Oracle Service Cloud CTI Connectors are available for only Cisco Finesse phone systems, the feature to handle omni-channel interactions are currently not available.
The call routing part is handled by the Cisco Finesse phone system. The connector interface only allows you to showcase the routed interaction inside Oracle Service Cloud for seamless call handling.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

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