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Oracle Service Cloud CTI Connector for Cisco Finesse
Realize your conversion goals with seamless integration of CTI connectors and Oracle Service Cloud. Ascertain customer needs and simplify the agent-customer experience to ensure customer loyalty
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Enhance customer interaction
The innovative integration of Oracle Service Cloud with CTI Connectors ensures customers get what they want. Reduce wait times on calls and welcome customers to a more personalized space.
- Ascertain customer needs with interaction details stored on service cloud
- Promptly address requirements from a unified screen
- Screen pop up as soon as customer calls in
Boost Agent’s performance
Enable the agents to deliver better via advanced telephony integrations. Save time on calls and data souring by integrating Oracle Service Cloud with CTI Connectors.
- Copy contact numbers to clipboard
- Detailed view of call variables on clicking the arrow
- Easy click-to-dial feature to mitigate manual functions
Viable call resolution rates
Bring in the much-anticipated conversion rates in far lesser time by rationalizing call handling time. Give more time to agents for customer interaction by taking recurrent manual jobs out of the way. Also improve first call resolutions with Service Cloud CTI integration.
- Click to add notes
- If dialed contact exists already, account information pops up in CRM
- Call Consult, Call Transfer, Call Conference, Call Answer, Call Retrieve
Upgrade efficiency
Boost agent productivity by empowering them with advanced tools and techniques. Render support to agent-customer interactions by simplifying the process and adding enhanced features.
- Quick access to system call variables
- CTI as a gadget within service cloud
- Switch agent states seamlessly
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
