Increase agent’s productivity and improve customer experience by enabling personalized service through deep customer insights right at the point of interaction. NovelVox CTI connector enables you to provide the right information, in real time so your agents can immediately start helping customers instantly.
NovelVox CTI Connectors integrates Cisco Finesse CCE/X with Salesforce, MS Dynamics, ServiceNow & Zendesk seamlessly by embedding directly in your CRM or ticketing platform.
The contact center is evolving rapidly in terms of technology, agent and customer experience. NovelVox being a contact center solution provider, believes in staying updated with contact center expectations and
Creating a memorable customer experience is the end goal of every contact center. To achieve this, contact centers need a seamless amalgamation of technology and an agent’s efficiency. So, it
A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few
The pandemic came as an invader that affected lives and financials drastically. Our Credit Union client needed to foster its contact center operations for member and agent experience in no