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CXInfinity for Service
Your Go-To Platform for Reliable Service
on Every Channel
Introducing CXInfinity: your ultimate ally in delivering exceptional customer service. With our AI-powered, 360-degree customer experience software and Case Management platform, you can deliver seamless and timely service across all communication channels, because every interaction matters.
Instagram
WhatsApp
Facebook
In App Chat
Screen Share
Chatbots
Agent Assist
Live Chat
EmailEmpowered Agents. Satisfied Customers.
Digital-First Approach & Self-Service
Omnichannel SupportSeamlessly manage customer inquiries across digital channels like chat, email, social media, and messaging apps, ensuring a consistent and responsive service experience.
Generative AI-Powered AutomationBring in the power of generative AI to your customer service. Appoint generative-AI based chatbot and automation to deliver instant assistance and personalized, contextual conversations on every channel.
Intelligent ChatbotsAI-powered chatbots offer instant responses to common queries and guide customers through self-service workflows, providing personalized assistance and reducing reliance on live agents.
No More Language BarriersBreak down language barriers and bring in hyper-personalization by engaging with your customers in their native language across all digital messaging platforms.
Streamlined Case Management
Omnichannel InboxConsolidate customer inquiries from various channels into a unified inbox, allowing agents to view and manage tickets from email, chat, social media, and other digital channels in one centralized location.
Automate Workflows and Ensure SLA ComplianceCreate pre-defined customized workflows to automate processes, repetitive tasks, and decision-making. Track escalations, response time, and resolution rate, ensuring SLA adherence and compliance.
Smart Assignment of TicketsAutomate ticket creation and routing based on predefined rules and criteria. Utilize round-robin and least load algorithms to distribute tickets evenly among agents or teams, optimizing workload distribution and ensuring fair allocation of resources.
Auto-taggingAutomatically categorize and tag incoming tickets based on their content, enabling faster and more accurate ticket triage and routing. Organize the contact reasons, flag the smaller issues and highlight the urgent ones.
Seamless Agent Experience
Unified Agent DashboardGive your agents a single, user-friendly hub to handle all customer interactions effortlessly, from past interactions and ongoing cases to customer profiles. Gain valuable insights for providing personalized service that truly connects with customers.
Seamless Bot to Agent TransitionStreamline customer service with smooth transitions between bots and agents. Allow bots to handle routine tasks and seamlessly transfer to human agents when a personal touch is required, ensuring a seamless customer journey.
Purpose-driven Agent InterfaceTailor your dashboard to suit your agents’ preferences, providing them with the tools and information they need for maximum productivity. Start off strong with customizable designs that help your team stay focused.
The Best Agent for Every InteractionEnsure every customer interaction is in good hands with our multi-skilled agent routing system. Assign each interaction to the most suitable agents, ensuring exceptional service that fosters satisfaction and loyalty.
Insightful Reporting and Team Management
Performance Dashboard for Boosted ProductivityEmpower your agents with intuitive performance dashboards to stay updated on their progress and aligned with daily and weekly goals. These dashboards not only provide key metrics but also foster motivation by allowing agents to compare their performance.
Unified Reporting for Entire Customer Service OperationsAccess comprehensive reports and performance metrics in one centralized location, covering sales, ticketing, surveys, and other valuable data. Drive performance and productivity with actionable insights from integrated reports.
Team Management has Never Been this SimpleTake control of your team’s performance and enhance customer service quality with supervisor access. Supervisors can manage performance, control conversations, and intervene as needed to ensure superior service delivery.
Leave No Stones Unturned in Servicing Your CustomersStay on top of every issue requiring follow-up with agent and supervisor reminders. From the beginning to the end of each workday, prioritize customer service needs and ensure timely resolution for a seamless experience.
AI-Powered Customer Service Simplified
Why Choose CXInfinity for Service?
Transform your service experience with CXInfinity and unlock the full potential of your customer support operations.
Enhanced Customer Satisfaction
Deliver personalized and efficient service experiences that exceed customer expectations, fostering long-term loyalty and advocacy.
Increased Operational Efficiency
Streamline your service operations with intelligent automation and routing, reducing response times and optimizing agent productivity.
Actionable
Insights
Leverage advanced analytics to gain valuable insights into customer behavior and service performance, enabling data-driven decision-making and continuous improvement.
Comprehensive Overview of
Product Features
AI-Driven Workflows
- Agent assist ( CCAI)
- AI Chatbots
- Self Service Flow Builder
- Chat Deflection
- Auto Summarization and tagging of Interaction
- Automatic Detection of Intents
- Sentiment Analysis
- Workflow Builder for Automations
Enhanced CX
- Cherry Picking
- Co-Browsing with Customer
- Extensive Notifications through Email
- Post Interaction Survey
- Rule Based Routing
- SLA and Business Hours Adherence
- Social Listening and Automatic Ticket creation
- Ticket Survey
- Video Calling
Omni-Channel Engagement
- Omni-Channel Agent-Customer Interactions
- Contact Manager
- Omni-Channel Case Management
Increase Agent Efficiency
- Advanced and Quick Search
- Canned Responses and Quick Actions
- Dynamic Tickets Forms and Views
- Linked Tickets
- Manual and Automatic Ticket Assignment
- Requeue and Transfer
- Role Right based Access
- Agent Notes and Tags
- Group Chat
- Multi-lingual support
- Team Notes for Email
Enhanced Admin and Supervisor Controls
- Cherry Picking
- Custom Status
- Configurable Locale
- Quality Monitoring
- Real time Queue and Agent Status Display
- Rule Based Routing
- Supervisor Whisper
- Smart Agent Assignment for Cases
- Supervisor Assistance ( Silent Monitoring and Barge IN)
- Auto Acknowledgement and Queue Greeting Configuration
- Multilevel Categorization
Unified Reporting
- Out of the Box Reports and Dashboards
- Enhanced Graphic Chart & Reporting and Scheduling Reports
Ready for Happier Customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
