Are you still managing customers in excel sheets and attend to customers’ requests over emails? Do your contact center agents still struggle to manage customer information and business process details all together?
Introducing NextGen NovelVox Agent Desktop with built-in gadgets for Ticketing tool, Knowledge Base and Customer Management. Empower your agents with a single pane of glass view of all ticketing, dynamic knowledge base and manage data within agent desktop.
Use NovelVox Agent Desktop’s built-in gadgets for Ticketing, Knowledge Base and Customer Management or integrate your existing CRM/ticketing software to streamline business process
Are you still managing customers in excel sheets and attend to customers’ requests over emails? Do your contact center agents still struggle to manage customer information and business process details all together?
The CX industry has witnessed a lot of changes to the call center landscape over the years, from cloud communications and virtual agents to more use of analytics and intentional
27.07.2022
10:42 am
What is one thing common to the top brands of the world today- from Amazon, Starbucks to Spotify? Personalization, yes! But a mile ahead. If you were to cast a
22.07.2022
11:19 am
For a business, how a sales rep interacts with customers is pivotal for customer retention, revenue realization, and overall growth. If representatives fumble over the phone with a customer, it
12.07.2022
01:50 am
Across the shifting healthcare landscape, patient expectations are changing fast, placing new demands on healthcare providers. Your healthcare contact center is the first interaction that patients have with your organization
08.07.2022
01:56 pm
With over more than 2 billion active users across 180 countries, WhatsApp has emerged as a leader in the area of messaging. From a simple messaging platform to connect friends
30.06.2022
08:26 am
According to the study, “94% of the customers who proactively engaged with live chat were very or somewhat satisfied with the experience.” Trust is an integral part of the agent-customer
20.06.2022
06:14 am
Experience and Satisfaction matter just as much in the healthcare sector as in any other industry. With the growing healthcare awareness, the standard of patient satisfaction has changed a lot.
26.05.2022
02:48 pm
Banking today looks nothing like it did in years past. The smartphone has largely replaced the teller window as the main point of contact between a bank and its customer.
23.05.2022
01:28 pm
The world has come a long way in terms of customer service. Personalization has become the most effective way to ensure maximum customer retention and loyalty. A vast majority of
12.05.2022
09:56 am
As humans, we have had many good experiences of how hand holding helped us to learn and grow. From taking our first step as a child or learning to ride
10.05.2022
08:18 am
12.11.2021
01:31 pm
