Are you still managing customers in excel sheets and attend to customers’ requests over emails? Do your contact center agents still struggle to manage customer information and business process details all together?
Introducing NextGen NovelVox Agent Desktop with built-in gadgets for Ticketing tool, Knowledge Base and Customer Management. Empower your agents with a single pane of glass view of all ticketing, dynamic knowledge base and manage data within agent desktop.
Use NovelVox Agent Desktop’s built-in gadgets for Ticketing, Knowledge Base and Customer Management or integrate your existing CRM/ticketing software to streamline business process
Take a leap from the traditional work style with this NovelVox solution to offer personalized customer service.
- Single Pane of Glass View: Single screen view with ticketing, knowledge base and customer data.
- Customer Management Gadget: Manage customers data within a single screen unified agent desktop.
- Built-in Ticketing Tool: Improve customer interactions with SLA engine, multi-level assignment, advanced reporting and more.
- Knowledge Base Gadget: Access to instant business process information
- Integrated Agent Desktop: 40+ applications integration available to save over 30% in AHT and enhance FCR.
- Easy Customization: In-built industry-specific template with a drag and drop designer tool for further optimization.
- Performance Monitoring Wallboard: 50+ ready intuitive wallboard designs for advanced monitoring.