Are you still managing customers in excel sheets and attend to customers’ requests over emails? Do your contact center agents still struggle to manage customer information and business process details all together?
Are you still managing customers in excel sheets and attend to customers’ requests over emails? Do your contact center agents still struggle to manage customer information and business process details all together?
Introducing NextGen NovelVox Agent Desktop with built-in gadgets for Ticketing tool, Knowledge Base and Customer Management. Empower your agents with a single pane of glass view of all ticketing, dynamic knowledge base and manage data within agent desktop.
Use NovelVox Agent Desktop’s built-in gadgets for Ticketing, Knowledge Base and Customer Management or integrate your existing CRM/ticketing software to streamline business process
Are you still managing customers in excel sheets and attend to customers’ requests over emails? Do your contact center agents still struggle to manage customer information and business process details all together?
Do you have a brand that you go back to time and again? If yes, what is it about the brand that has captured your attention? Undoubtedly, exceptional customer service
23.01.2023
10:36 am
One of the biggest obstacles for businesses aiming toward customer centricity is getting tangible proof that their investment will yield returns. While sales can be tied to revenue growth and
19.01.2023
11:22 am
The new normal never really arrived for the healthcare industry. Caught up in a race to adapt and accelerate digital transformations, the post-pandemic recovery hasn’t been especially smooth. From staffing
09.12.2022
12:14 pm
With digital omnichannel solutions making deeper inroads into the contact center industry, are telephone conversations nearing their climax? Not really. Infact, according to a Gartner prediction report, close to 75%
28.11.2022
08:52 am
The contact center industry has seen a whirlwind of ups and downs, especially since the pandemic hit us. While many businesses started functioning “as before”, many lacked the understanding of
25.11.2022
12:00 am
According to Forbes’ list of CX statistics, 75% of customer experience management executives believe that customer experience, or CX, is extremely important for the company. There is always space for
22.11.2022
09:02 am
The holiday season is a busy time for contact centers. Customer interaction rises manifold across all touchpoints. As frontline workers handling this barrage, your contact center agents must deftly handle
18.11.2022
01:25 pm
Contact center productivity is a process that can’t be centered around sub-optimal guesswork. What it requires is clarity into performance and enhanced agent accountability. Metrics are a powerful way to
14.11.2022
01:22 pm
Exceptional customer service is the backbone of any company yearning for revenue growth. A significant part of this good service stems from having seamless access to customer data, however, the
10.11.2022
12:46 pm
The way you respond to customer service requests has a big impact on how loyal your customers are. When clients contact us with questions or issues, they want a response
28.10.2022
03:24 pm
12.11.2021
01:31 pm