Digitally minded consumers are forcing Financial Institutions including Banks and Financial Institutions to rethink the way they do business. These consumers want to engage and do business when and how they prefer. Financial institutions must innovate quickly to keep up with consumer demands and the competition.
This webinar will help you with trends and technology to transform Customer Engagement and serve now and into the future
The contact center is evolving rapidly in terms of technology, agent and customer experience. NovelVox being a contact center solution provider, believes in staying updated with contact center expectations and
Creating a memorable customer experience is the end goal of every contact center. To achieve this, contact centers need a seamless amalgamation of technology and an agent’s efficiency. So, it
For years, the term “virtual agent” was relegated to second-class status in the call center milieu. Since call center managers didn’t pay much attention to the concept, they didn’t really
A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few