NovelVox

Augment Five9 Performance for Healthcare, Banking, Credit Union & Insurance

Personalize customer journeys and enhance agent experience by unifying the data by leveraging industry-ready integrations for Five9 Contact Center

Deliver Unmatched Business Value to Fuel Future Growth

PERSONALIZED CUSTOMER EXPERIENCES

Personalized Customer Experiences

Integrated agent interface arms agents with contextual customer data for personalized interactions.

Seamless Third-party Integrations

Rapidly consolidate your systems and applications with an extensive library of 75+ third-party integrations.

Maximize Agent Productivity

Capitalize on a suite of pre-built agent productivity tools to automate the workflows and agent tasks.

MAKE YOUR FIVE9 INDUSTRY READY

Industry-centered Five9 Contact Center Solutions

Healthcare

Enable empathetic patient engagement by equipping agents with vital patient data through integrations like EPIC, Cerner, and more.

Banking & Finance

Seamlessly integrate with Symitar, Fiserv, etc. to enrich customer experience and build loyalty with personalized service.

Insurance

Empower agents with the insurance-specific agent workspace offering 360° customer view from core applications like FIS, Infosys Finacle, and more.

Credit Union

Deliver differentiated services for members and manage high call volumes with ready integration of Jack Henry, Symitar, Fiserv, and more.
Five9 Agent Desktop for Call Centers
EMPOWERED AGENTS, DELIGHTED CUSTOMERS

Elevate Agent Experience to Make Your Business Growth Remarkable

Features rich agent interfaces to create personalized experiences and deliver delightful customer experiences without comprising the agent’s productivity.
UNIFIED EXPERIENCE

Unified Experience

Integrated desktop to unify all the applications so that agents spend less time switching screens and more time engaging customers.
AUTOMATED WORKFLOWS

Automated Workflows

Automation of repetitive tasks aids agents in identifying upselling/cross-selling opportunities.

Better Efficiency for Higher CSAT

Build operational efficiencies that save costs while improving customer service.
AGENT PRODUCTIVITY ADD-ONS

Achieve Higher Agent Productivity with the Right
Set of Tools

Integrated Knowledge Base

Equip the entire knowledge base with the unified agent desktop and enhance the first call resolution rate effortlessly.

Personalized Agent Dashboards

Augment agent performance with customizable agent dashboards that provide granular visibility across real-time and historic metrics.
Agent Desktop for Five9

THIRD-PARTY INTEGRATIONS WITH FIVE9

Seamlessly Connect Five9 with Third-party Applications

Leverage a comprehensive library of 75+ third-party integrations including industries core applications for seamless communication between underlying systems, a unified agent experience, and quality customer service.
Boost agent performance with pre-integrated tools for Five 9 contact center
Select from flexible cloud, on-premise, and hybrid deployment to match your requirements.
Extensive customizations that reflect the needs of your industry - as well as business processes.
Rapid integration with all your core business applications and enterprise platforms for immediate ROI realization.
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What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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