From Screen pop on Symitar Epysis Quest or Fiserv DNA Core to powerful supervisor desktop, boost your credit union contact center performance and offer the member a delightful experience with a complete bundled solution with NovelVox’s Credit Union Unity. The bundled solution includes wallboard and a mobile dashboard for real-time monitoring. Now your agent knows who is calling even before they answer a call and is able to provide experiential service.
Integrate Symitar, Jack Henry, Fiserv, FIS applications with Cisco Finesse and Avaya contact center with NovelVox Unified Agent Desktop designed for credit unions. Let your agent greet the callers with their first name and have access to the caller account details as soon as the call is connected—without switching any screen. No more copy paste of account number or phone number to access the member’s information.
With NovelVox Supervisor Desktop for credit union contact centers, supervisors will be able to do real-time performance monitoring and ensure that the required KPIs are met. It lets supervisors do silent monitoring and barge-in agent calls if and when required. This enables supervisors to effectively manage their team and drive a smooth contact center operation.
With a successful history of providing smooth and seamless contact center solutions for over 10 years, NovelVox has left an impression of providing customized and industry-specific solutions to contact center professionals. With NovelVox, you will be able to enhance your credit union contact center services while offering delightful member experience. We make this possible by offering integrated custom solutions specific to your credit union contact center needs.