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Credit Union Unity

From Screen pop on Symitar Epysis Quest or Fiserv DNA Core to powerful supervisor desktop, boost your credit union contact center performance and offer the member a delightful experience with a complete bundled solution with NovelVox’s Credit Union Unity. The bundled solution includes wallboard and a mobile dashboard for real-time monitoring. Now your agent knows who is calling even before they answer a call and is able to provide experiential service.

With easy Integration to

Unified Agent Desktop for Credit Union

Integrate Symitar, Jack Henry, Fiserv, FIS applications with Cisco Finesse and Avaya contact center with NovelVox Unified Agent Desktop designed for credit unions. Let your agent greet the callers with their first name and have access to the caller account details as soon as the call is connected—without switching any screen. No more copy paste of account number or phone number to access the member’s information.

Supervisor Desktop for Credit Union

With NovelVox Supervisor Desktop for credit union contact centers, supervisors will be able to do real-time performance monitoring and ensure that the required KPIs are met. It lets supervisors do silent monitoring and barge-in agent calls if and when required. This enables supervisors to effectively manage their team and drive a smooth contact center operation.

iVision Wallboards for Credit Union

With iVision Wallboards, Credit Union contact center professionals will be able to effectively monitor real-time contact center performance and motivate agents with our most advanced interactive wallboard features. These wallboards have the ability to transform the gigabytes of data that your ACD, IVR (and other) generates into actionable insights. This, in turn, provide valuable insights to credit union contact center employees which lets them analyze and deliver an enhanced agent-member experience.

Why NovelVox for Credit Union?

With a successful history of providing smooth and seamless contact center solutions for over 10 years, NovelVox has left an impression of providing customized and industry-specific solutions to contact center professionals. With NovelVox, you will be able to enhance your credit union contact center services while offering delightful member experience. We make this possible by offering integrated custom solutions specific to your credit union contact center needs.

Features of Unified Agent Desktop for Credit Union

  • Ready integration of Cisco Finesse & Avaya contact centers with Symitar, Jack Henry, Fiserv, FIS applications.
  • Agent desktop optimized for each Credit Union needs
  • Save up to 30% operational costs by reducing your Average Handling Time (AHT) and improved First Call Resolution (FCR)
  • Dedicated supervisor desktops for advanced monitoring
  • Agent dashboard on agent desktop to monitor individual performance.

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