NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Unified Agent Desktop : All You Need to Know
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Provide Delightful Member Experience, Increase Loyalty, and Empower Agents
Improved Support for Credit Union Members
NovelVox’s Credit Union Unity solution for credit unions enables personalized experience for their members across multiple channels. With integration and automation for the backend systems and telephony, the credit union agents can handle high call volume and address issues, enabling a 360-degree view of member information. The Unified Agent Desktops, Supervisors Desktops, and Wallboards for credit unions equip agents and supervisors to deliver customized services and achieve optimum performance
Agent Desktop has ready integration with third-party applications. It is optimized for each credit union to deliver a personalized member experience and saves time for the member and the agent
Powerful ticket management with pre-built CTI and reporting capabilities. Go live faster with cloud-based setup. No more additional integrations or CTI connector required.
A mobile dashboard for real-time monitoring ensures the contact center meets its KPIs
Drive smooth contact center operations by monitoring performance in real-time
iVision Wallboard is an interactive wallboard for credit union contact centers, providing valuable inputs to agents so they can optimize their performance. It gives supervisors a unified view to monitor their agent’s performance and offers prompts to intervene when required
Maximize the value of your contact center metrics through insightful
historical reports and dashboards. Edit, Execute, Enable, Disable, and schedule reports in one click
Credit Union-focused AI Tools
Empower agents to provide fast, accurate and trustworthy service
Powered by Conversational AI and intelligent capabilities like chatbots, members get instant and reliable support.
Leveraging Natural Language Processing (NLP) in tools to make conversation flow naturally between virtual agents and members.
Members converse easily with bots, and complex queries are transferred to human agents.
With an integrated knowledge base and pre-defined inputs, the bots respond with the most appropriate response and provide helpful suggestions.
Accurate searches and faster response with less hold time.
With templates and automated settings, Email Assist saves time and makes member interactions and case processing faster.
CXInfinity for Credit Unions
Keep the conversation open — anytime, on any channel. It works across multiple digital channels, whether Webchat, Facebook, WhatsApp, Twitter, email, text message, voice, or video chat
Every time a member calls, the agent has the required information, calls the member by name, has context during the conservation, and upsells or cross-sells
With the caller’s details and past interaction history on hand, the agents can resolve calls faster, lowering hold time
Collaborating through the supervisor desktop, supervisors can manage and monitor agent performance for improved member experience
Saves up to 30% operational costs by reducing your Average Handling Time (AHT) and improving First Call Resolution (FCR)
Seamless Omnichannel Engagement
Expand your contact center capabilities with live chat, messaging, and social — and bridge the gap between your center and the members
Real time conversations through an easy interface
Drive greater satisfaction and loyalty
Personalized interactions, delighted customers
Expedite support and boost operational efficiency
Offer live assistance to speed up resolutions
NovelVox leverages Artificial Intelligence-powered intuitive tools to help credit unions earn member loyalty. NovelVox’s Credit Union Unity is customized and specific to the industry’s needs.
People-assisted and Automated
The NovelVox’s Credit Union Unity suite meets specific needs of credit union contact centers, including workflows and integrations
Manage all channels over a unified interface through a powerful Agent and SupervisorWorkspace
EXHAUSTIVE CONTACT CENTER INTEGRATION
Optimize Genesys Cloud, Connect & Engage
Cisco Finesse workflows
Avaya Contact Centers
Enhance Amazon Connect Agent Experience
Transform your Five9 Contact Center
Customized for Credit Unions
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals