According to a CEB report, 94% of customers who have a effortless service experience will purchase from that company again. Right contact center tools and integration strategy are key in providing contextual customer service for an effortless experience. If you’ve got the technology for compiling contextual data and showing it to agents, you save more than a minute per transaction.
With ever-changing consumer expectations, the right tools are vital to simplify, speed up, and refine workflow and improve agent productivity for optimal performance.
Watch the video webinar to learn:
- How to choose the right application and integration strategy from unified Agent Desktop and CTI connectors
- How to adopt context-driven conversations in your contact center
- How to create experiences that lead to more sales and better customer retention