NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Webinar: The Modern Way of Efficiently Handling Tickets from your Contact Center
Unified Agent Desktop : All You Need to Know
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Supporting Agents and Customers
Enhanced Customer Service
Novevox provides industry-specific Agent Desktops that help streamline operations by empowering agents with the right, timely, and accurate information to work while dealing with customers
iVision Wallboard is an interactive and intuitive wallboard that gives a 360-degree view of the agent’s and team’s performance, with real-time statistics, ensuring meeting SLAs and service level is maintained
Modernized ticket management for contact centers. Built-in CTI and reporting for enhanced efficiency. Cloud-based setup to go live faster.
Access to real-time operational and business data, as well as actionable insights, on a unified dashboard, so supervisors can take critical decisions.
Our Smart CTI Connectors empower contact center agents and enables a more effective and efficient call routing process, thus achieving a higher first call resolution rate
Access to contact center real-time stats and figures for supervisors from mobile dashboards through texts, alerts, and emails when threshold is breached
Empower agents and supervisors with an intuitive historical reporting solution that helps create, manage, and schedule reports in one click.
AI capabilities supplements live agent support helping with faster resolution of customer issues
Using Natural Language Processing (NLP) technology to make conversations smooth and seamless
Customers often want to converse digitally, and bots make the transition of complex queries to human agents easier
A mini-CRM that displays relevant customer details even before the call connects for a personalized experience
With the caller’s details and past interaction history on hand, the agents can resolve calls faster, lowering hold and handle time
Contact center management can oversee efficiency and service levels and make initiatives to boost productivity leveraging real-time actionable intelligence
Smooth digital interactions (website chat feature) with customers help reduce costs
Experiences for Informed Customers
Novelvox’s solution has powerful features that integrate with multiple touchpoints to reach the customers wherever they are and address their needs or resolve their issues.
Drive greater satisfaction and loyalty by responding to each interaction personally
Faster response through texts
Personalized and differentiated customer service to improve first call resolution
VAST CONTACT CENTER SUPPORT
Optimize Genesys Cloud, Connect & Engage
Cisco Finesse workflows
Avaya Contact Centers
Enhance Amazon Connect Agent Experience
Transform your Five9 Contact Center
People-assisted and Automated
NovelVox is a leader and pioneer in providing industry-specific contact center agent desktops and wallboards for Cisco Finesse, Webex, Genesys, Amazon Connect, Five9, Zoom and Dialpad. Seamlessly integrate core apps including Microsoft Active Directory, Aurus, Simcom, BMC, Oracle, Siebel, Uptivity, Verint, Calabrio, MS Teams, and dozens more. Novelvox solutions for the telecom industry enable you to create your business-specific configurations, rules, dashboards, and reports. The sector is quite competitive and has a high attrition rate. Empower the agents with an integrated solution offering 360-degree customer information without switching screens to provide an exceptional customer experience.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals