The Fresh & New Cisco Finesse 12 Agent Desktop is right around the corner—is your contact center prepared for it? NovelVox brings in new features with Unified Agent Desktop for Cisco Finesse 12.0 to provide an enriched and updated agent experience. Add the power of data unification from any of your 3rd party application to offer your agents with a single pane of glass view of entire data. This will greatly empower your agents to deliver exceptional customer experience.


  • Unique desktop designed for each industry for optimal performance
  • Unified single-screen view of all data, no more switching screens
  • View/manage all third-party application from one agent desktop
  • Ready integration with 70+ core business applications
  • Unique desktop for each department/team
  • Agent desktop dynamically changes based on IVR input
  • Know your caller details even before you answer the call
  • Enhance security by providing restricted and only the required customer information to agents instead of exposing complete customer data
  • Populate thick clients from Finesse 12 Gadget.

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NovelVox Finesse 12.0 Agent Desktop
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