Webinar

Demo for NovelVox Finesse 12.0 Agent Desktop - NovelVox

The Fresh & New Cisco Finesse 12 Agent Desktop is right around the corner—is your contact center prepared for it? NovelVox brings in new features with Unified Agent Desktop for Cisco Finesse 12.0 to provide an enriched and updated agent experience. Add the power of data unification from any of your 3rd party application to offer your agents with a single pane of glass view of entire data. This will greatly empower your agents to deliver exceptional customer experience.

 

 

Features:

Unique desktop designed for each industry for optimal performance

Unified single-screen view of all data, no more switching screens

View/manage all third-party application from one agent desktop

Ready integration with 70+ core business applications

Unique desktop for each department/team

Agent desktop dynamically changes based on IVR input

Know your caller details even before you answer the call

Enhance security by providing restricted and only the required customer information to agents instead of exposing complete customer data

Populate thick clients from Finesse 12 Gadget.

Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Add Your Heading Text Here

NovelVox Finesse 12.0 Agent Desktop
shutterstock_605121815

The Fresh & New Cisco Finesse 12 Agent Desktop is right around the corner—is your contact center prepared for it? NovelVox brings in new features with Unified Agent Desktop for Cisco Finesse 12.0 to provide an enriched and updated agent experience. Add the power of data unification from any of your 3rd party application to offer your agents with a single pane of glass view of entire data. This will greatly empower your agents to deliver exceptional customer experience.

Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Resources

Sorry, no posts matched your criteria.
Resource image

Overcome the Top 5 Barriers to Customer-Centricity

Do you have a brand that you go back to time and again? If yes, what is it about the brand that has captured your attention? Undoubtedly, exceptional customer service

23.01.2023

10:36 am

Learn more
Resource image

The Economics of CX Journey: Why CX can be Worth

One of the biggest obstacles for businesses aiming toward customer centricity is getting tangible proof that their investment will yield returns. While sales can be tied to revenue growth and

19.01.2023

11:22 am

Learn more
Resource image

Patient and Member Experience in Healthcare – Trends in 2023

The new normal never really arrived for the healthcare industry. Caught up in a race to adapt and accelerate digital transformations, the post-pandemic recovery hasn’t been especially smooth. From staffing

09.12.2022

12:14 pm

Learn more
Resource image

5 Ways in which Agents can Work Smarter with Salesforce

With digital omnichannel solutions making deeper inroads into the contact center industry, are telephone conversations nearing their climax? Not really. Infact, according to a Gartner prediction report, close to 75%

28.11.2022

08:52 am

Learn more
Resource image

9 Contact Center Predictions for 2023 and Beyond

The contact center industry has seen a whirlwind of ups and downs, especially since the pandemic hit us. While many businesses started functioning “as before”, many lacked the understanding of

25.11.2022

12:00 am

Learn more
Resource image

6 Proven Techniques To Fast-Track Your CX Success

According to Forbes’ list of CX statistics, 75% of customer experience management executives believe that customer experience, or CX, is extremely important for the company. There is always space for

22.11.2022

09:02 am

Learn more
Resource image

How to Streamline Contact Center Operations Amid Query Deluge this

The holiday season is a busy time for contact centers. Customer interaction rises manifold across all touchpoints. As frontline workers handling this barrage, your contact center agents must deftly handle

18.11.2022

01:25 pm

Learn more
Resource image

31 Key Call Center Metrics for Improved Contact Center Productivity

Contact center productivity is a process that can’t be centered around sub-optimal guesswork. What it requires is clarity into performance and enhanced agent accountability. Metrics are a powerful way to

14.11.2022

01:22 pm

Learn more
Resource image

Taking a Leap Beyond the Traditional CTI with an Omnichannel

Exceptional customer service is the backbone of any company yearning for revenue growth. A significant part of this good service stems from having seamless access to customer data, however, the

10.11.2022

12:46 pm

Learn more
Resource image

How Can Case Management Systems Help Your Business?

The way you respond to customer service requests has a big impact on how loyal your customers are. When clients contact us with questions or issues, they want a response

28.10.2022

03:24 pm

Learn more

Request a Demo

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Subscribe to our free newsletter and get blog updates in your inbox

Download Brochure

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Refer an Opportunity

  • About Yourself

Download Guide

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request to Become a Partner

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.