Webinar

Re-imagine Digital Omnichannel Experience from Cisco CCX/E and PCCE Contact Centers

9 out of 10 customers want omnichannel customer experience with seamless service between communication channels. To meet the growing expectation, business needs one solution to manage all digital channels and voice without affecting the agent headcount or support quality.

Introducing CXInfinity for Cisco which empowers Cisco contact centers to retain over 89% of customers with digital omnichannel experience and generate 30% more leads by instantly engaging with customers when and where it matters most.

 

Join the webinar to learn how this turnkey solution will,

Engage across Whatsapp, SMS, Facebook, Email, Twitter, Webchat, Video & Voice chat (WebRTC) and voice calls from one console

Deliver true digital omnichannel experience with CXInfinity embedded within Cisco desktop

Enhance productivity with dedicated agent and supervisor workspace

Streamline agent availability with auto-sync agent profile and state with Cisco Finesse

Access to the right information at the right time with seamless 3rd party integration

Resolve queries faster with built-in Case Management, Knowledge Base

Personalized experience every time with 360° view of customer interaction

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Re-imagine Digital Omnichannel Experience from Cisco CCX/E and PCCE Contact Centers

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9 out of 10 customers want omnichannel customer experience with seamless service between communication channels. To meet the growing expectation, business needs one solution to manage all digital channels and voice without affecting the agent headcount or support quality.

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