NovelVox

Powerful Webex Contact Center Solutions for Healthcare, Banking,
Credit Union and Insurance

Fuel your Webex contact center to deliver exceptional customer service with consolidated, optimized, and scalable solutions

Improve Core Webex Capabilities to Deliver
Unmatched Customer Service

PERSONALIZED CUSTOMER EXPERIENCES

Unified Customer View

Get a 360-degree view of the customer information on a single screen to deliver a more personalized and lightning fast service.

Operational Excellence

Seamlessly optimize operational efficiency and save TCO with performance-oriented solutions for Webex contact center.

Supercharged Performance

Push your Webex customer center performance to a new level with optimized solutions and ready integrations.

TURN YOUR Webex conact center INTO ‘SPECIFIC INDUSTRY ORIENTED’

Tailor-Made Webex Solutions to
Meet the Needs of Specific Industry

Healthcare

Equip your agents with prompt and relevant customer information through core app integrations like Cerner, Athena, Epic, and more.

Banking & Finance

Personalize every customer interaction with Symitar, Fiserv, etc, integrations and visibly improve customer satisfaction rate and retention rate.

Insurance

Drive contextual conversation with customers through core system integrations like Guidewire, Oracle, and more.

Credit Union

Deliver exceptional customer service and superior member experience leveraging integrations like Jack Henry, Symitar, Fiserv, and more.

Empowering Products. Engaging Experience.

Experience Proficiency like Never Before with
Our Adept Suite of Solutions for Webex

Elevate agent experience and deliver superior customer service with productivity tools designed to streamline contact center operations.

Agent Accelerator

Excel in delivering distinguished customer service with unified agent desktop, offering consolidated view of customer information and industry-optimized templates to empower agents.

Smart CTI Connector

Lead contextual and empathetic interactions by connecting your CRM with your telephony system and staying updated with the latest and relevant customer information.

iVision Wallboards and Agent Dashboards

Inspire motivation and boost productivity for agents with BI-enabled digital wallboards and agent dashboards, offering real-time and historical data for 360-degree contact center performance monitoring.

Third-party Integrations for Webex

Make the Most of Webex Contact Center
with Third-party Integrations

Get your Webex contact center ready for action with 75+ third-party integrations to deliver a unique customer experience.
Let your agents be on top of their game with pre-integrated productivity tools for Webex contact center.
Choose from on-premise, cloud, and hybrid deployment options as per your specific preferences and needs.
Get solutions tailor-made third-party integrations to cater the unique needs of your industry and business needs.
Experience innovative solutions that are ready-to-go for all your core business requirements without delay.
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What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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