As the adoption of cloud contact centers increases, it’s becoming increasingly important to optimize the contact center for nextgen performance with the right integration.
Optimize Cisco Webex Contact Center performance with NovelVox Integrations helping drive personalization to deliver the best in class customer experience. NovelVox brings 12 years of Cisco contact center integration experience of servicing over 5 Fortune 500 companies and 200+ enterprises across 20 countries.
As the adoption of cloud contact centers increases, it’s becoming increasingly important to optimize the contact center for nextgen performance with the right integration.
Healthcare organizations face a unique challenge when it comes to delivering seamless patient experience – i.e. ensuring the accuracy of the patients’ medical records exchanged during live interactions. A patient
24.05.2023
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Performance monitoring in a call center is an essential activity that enables agents track their performance, analyze metrics, and ensure efficient operations. The call center wallboard is a valuable tool
19.05.2023
06:54 am
Research shows that companies in the US alone suffer losses of $62 billion yearly due to poor customer service. Customer expectations are rising, with demands for greater personalization, faster service
03.05.2023
02:46 pm
The days of single-channel customer engagement and support are long gone. Today’s smart, digitally-savvy customers demand engagement and support via their preferred channels, as well as seamless channel-switching and personalized
27.04.2023
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In the modern computing era, software integrations are extremely common. This era is characterized more by applications that can “play well” with other applications, rather than stand-alone applications that only
24.04.2023
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Automation is leading us to a world that was once only imagined as possible in science fiction, with its transformative effects being felt virtually across every industry. The arrival of
20.04.2023
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According to a Gartner survey, customer experience has become a key differentiator for more than 65% of companies. Many organizations are now competing solely based on how they improve their
18.04.2023
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Learn about NovelVox’s newest features and updates, all of which can help you deliver a better agent and customer experience. Technology drives better experiences, but only when presented in the
10.04.2023
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According to research by Jeff Toister, 59% of contact center agents are at risk of burnout. Poor in-office engagement, unmanageable workloads, and zero visibility into performance metrics can seriously affect
05.04.2023
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12.11.2021
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