Webinar

Optimize Cisco Webex Contact Center performance with NovelVox Integrations helping drive personalization to deliver the best in class customer experience. NovelVox brings 12 years of Cisco contact center integration experience of servicing over 5 Fortune 500 companies and 200+ enterprises across 20 countries.

Watch this webinar & Redefine Customer journey with Unified Agent Desktops for Webex CC

Seamless Transition: Learn how to seamlessly transition to Webex CC from Cisco CCE/X, PCCE or any other contact center without loosing any current integrations.

Business Workflows: How to configure and automate integrated business workflows to boost agent productivity

360-degree view: Access complete customer details and omnichannel interaction history on  a single interface

75+ Ready Integrations: Optimize performance with Industry-specific integrations and agent interface

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Making Transition to Cisco WebexCC with Industry Specific Integrations

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As the adoption of cloud contact centers increases, it’s becoming increasingly important to optimize the contact center for nextgen performance with the right integration.

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Resources

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“Will You Still Make Me Repeat My Story.”

Agent – “Hi, I am Niomi from XYZ company. How may I help you today”? Customer – My washing machine broke, need to get it repaired. Agent – Sure, sir,

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10 Great Insights from Contact Center Survey for Better Customer

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101 Guide to Call Center Agent Script

 “Good morning Mrs. Jenny, this is Emma calling from XYZ company. Can I have 5 minutes of your time……” Does this sound similar? Yes, the call center agent script it

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11 Ways to Minimize Contact Center Shrinkage

Is your contact center business showing a drip? Are customer complaints increasing every day? Or the number of calls on hold is growing like never before? It can be an

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15 Things For Reducing Average Handle Time

In a contact center, average handling time (AHT) is one of the key aspects to measure its overall performance. It provides insights into the contact center agent’s performance, and, also,

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15 Ways to Maximize Contact Center Agent Productivity

Creating a memorable customer experience is the end goal of every contact center. To achieve this, contact centers need a seamless amalgamation of technology and an agent’s efficiency. So, it

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3 Contact Center Solutions Must-Have in 2022

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3 Ways to Boost FCR and Reduce Customer Churn

First Call Resolution (FCR) is said to be an indispensable factor for a contact center to measure and improve. It tells you how efficiently the agents handle the calls, how

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4 Compelling Ways Virtual Agents Boost Call Center Efficiency

For years, the term “virtual agent” was relegated to second-class status in the call center milieu. Since call center managers didn’t pay much attention to the concept, they didn’t really

30.10.2020

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4 Integration Challenges for Modern Contact Centers

A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few

30.11.2020

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