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Making Transition to Cisco WebexCC with Industry Specific Integrations

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Optimize Cisco Webex Contact Center performance with NovelVox Integrations helping drive personalization to deliver the best in class customer experience. NovelVox brings 12 years of Cisco contact center integration experience of servicing over 5 Fortune 500 companies and 200+ enterprises across 20 countries.

Watch this webinar & Redefine Customer journey with Unified Agent Desktops for Webex CC

  • Seamless Transition: Learn how to seamlessly transition to Webex CC from Cisco CCE/X, PCCE or any other contact center without loosing any current integrations.
  • Business Workflows: How to configure and automate integrated business workflows to boost agent productivity
  • 360-degree view: Access complete customer details and omnichannel interaction history on  a single interface
  • 75+ Ready Integrations: Optimize performance with Industry-specific integrations and agent interface
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Why do You Need a Cloud Contact Center Strategy?
5 Key Integrations to Power Your Contact Centerโ€™s Customer Service Outcomes
Cultivating High-performing Agents with Flexible Contact Center Integrations
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • 350+ Deployments in 20+ Countries

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