Webinar

Arabized Contact Center Solution With In-Built Gadgets – Live Webinar

According to a survey by Segment, 49% of buyers have made impulse purchases on receiving a personalized experience or response. And the lookout for similar experience is soaring numbers when asked from customers.

To offer a personalized experience to your customers, you need to have motivated agents. Nothing can delight them better than accessing the contact center technology, i.e., Agent Desktop, Wallboards, and more in the preferred language, i.e. Arabic.

Increase your Cisco UCCE/X, PCCE, HCS, UCM, Avaya and Genesys PureCloud, PureEngage, PureConnect contact center efficiency with integrated and optimized Arabized agent desktops and wallboards. Optimize your agent’s performance with these cost-saving solutions from NovelVox

Watch the webinar to learn about

Arabized Desktop for UCM: Personalized member experience along with data security and telephony actions
Wallboards & Mobile Dashboards: Motivate your agents with animated wallboards, gamification, seat plan, mobile dashboards for real-time contact center monitoring.
Arabized Unified Agent Desktop: Industry specific unified agent desktop optimized as per your unique business needs.
Agent Scripting: Up-sell & cross-sell, maintain regulatory compliance and ensure call quality consistency with new dynamic agent scripting.
Ticketing: Smart ticketing engine embedded in agent desktop and works standalone as well for backend team.
Knowledge-base: Empower your agents with an intelligent knowledge base which seamlessly integrates with your agent desktop.