NovelVox’s Unified Agent Desktop for Insurance companies offers ready integration of Cisco Finesse, Avaya & Genesys contact centers with other 3rd party applications including CRM, ticketing or any other internal database. The agent desktops are optimized per each business needs, for example, you can set up campaigns to inform all callers who have policy renew due date within the next 3 months using a pop up on agent screen. These agent desktops integrated with IVR dynamically changes the screen based on IVR inputs which empower agents to handle calls more efficiently.
NovelVox Supervisor Desktop for insurance provides supervisors with a ‘Bird’s-Eye View’ of contact center operations. It also enables them to perform real-time performance monitoring of contact center agents and ensure that all the set KPIs are met. With the help of Supervisor Desktop, supervisors are able to make informed decisions on resourcing, reskilling, deskilling etc.
NovelVox with over 10 years of expertise in providing contact center solutions to some of the biggest insurance firms in the world has been providing consistent industry-focused solutions in the insurance sector. Our products for the insurance contact center provide ready integration of Cisco Finesse, Avaya and Genesis with other 3rd party applications that you use—including ticketing, CRM or any other internal database.