Digitally Transform Your Cisco Contact Center
Scale Up your Current Infrastructure and Amplify Contact Center ROI with Cisco Finesse UCCE, UCCX, PCCE, UCM and Webex CC
Seamless Upgrade, Minimal Friction
Digital Engagement
Offer the best engagement and support with a range of digital messaging tools.
Conversational AI
Engage in warm, natural, automated conversations that impress and delight customers.
Integration and Unification
Connect with audiences across any channel from just one window.
Intuitive Tools for Agents
Boost Agent Performance and Productivity
with Rich Suite of Tools
and profitability. Improve agent experiences to ensure peak performance, create happy customers, and
garner great business results.
Unified Agent Desktop
Single, all-in-one desktop with multiple applications and seamless interaction flows from a single interface.
Agent Scripting
Standardize customer communications, and ensure that agents can easily handle different kinds of interactions.
Mobile Agent
Deliver top-notch customer service from a “remote” contact center with just a Smartphone and an Internet connection.
CRM Connectors
Simple way to manage more customer interactions faster and more efficiently.
Knowledge Base
Equip agents with the information they need to create happy customers in fewer interactions.
Case Management
Quickly raise, resolve or transfer cases without losing conversational context, or wasting unnecessary time.
Real-time Supervisor, Reporting and Monitoring Tools
Aim for Top-notch Performance
and Address Gaps Quickly
Historical Reporting
Evaluate historical data, and make informed decisions to drive better customer experiences and improve business outcomes.
Real-time Monitoring
Monitor agent performance in real-time, and proactively address areas of improvement.
Supervisor Desktop
Single interface that displays real-time data to monitor and optimize agent performance.
Agent Dashboard
An intuitive, visual interface that displays key metrics so agents can take charge of their own performance.
CONVERSATIONAL AI
Automate Conversations at Scale for a
Wide Range of Use Cases
Deliver personalized, meaningful experiences with a Conversational AI-powered Cisco
contact center. Leverage intelligent voice and chatbots to enhance digital engagement for
Level 1 queries. Integrate all the tools you need to connect with customers and scale up your
Cisco contact center — without increasing costs
Designed for On-prem & Cloud Cisco Contact Centers
Boost Conversions, Lift Sales and Increase Profits with Cisco-specific Solutions
Unlock the possibilities of rich customer experiences and improved financial performance – with NovelVox. Implement unified, omnichannel communications to deliver quality service, raise performance and efficiency, and even surpass customer expectations – while lowering operational costs.
Seamless Digital Engagement
Augment Your Cisco Capabilities and Enhance End-to-end Customer Journeys
Add the power of digital channels to your contact center. Get an in-depth view of customer journeys, and support them at every stage. Garner their long-term loyalty and support with the digital toolset from NovelVox – specifically designed for Cisco contact centers.
Text messaging
Expedite support and boost operational efficiency
Novelvox ai and nlp
Transform Customer Experiences
to Garner Brand Loyalty at Scale
NovelVox brings powerful AI and NLP capabilities to automate customer conversations at scale – without losing the human touch. Engage with customers in ways they prefer, and see the impact on their experiences, and ultimately on their loyalty to your brand.
Chatbots
Set up smart omnichannel chatbots that engage in human-like conversations, and deliver quick resolutions to Level 1 queries.
Voice Bots
Automated responses to standard enquiries, reduced waiting times and improved quality of service with customizable AI-powered voice bots.
Sentiment Analyzer
Bots gauge customer sentiment, and make intelligent decisions to continue conversations, or transfer them to a live agent.
Agent Assist
Deliver the most appropriate response to a customer query with inputs from the integrated Knowledge Base.
Cognitive Search
Analyze and understand user search queries, and deliver a contextually-relevant response.
Email Assist
Make the most of every email interaction with relevant answers, and minimal waiting time.
Ideal for On-prem & Cloud Cisco Contact Centers
Solutions Designed to Drive High Performance and Scalability at Minimal Cost
Increase first contact resolution, maintain a high uptime, and enhance customer satisfaction to ensure your contact center’s success. Do all this and more with your existing Cisco platform with best-of-breed solutions from NovelVox.
- No need to rip and replace
NovelVox tools seamlessly integrate with your Cisco platform, so you can get going quickly
- On premise or Cloud
Choose your deployment option based on business and customer needs
- Easy and fast deployment
Single-box solution for speedy installation, and quick go-live
- Easy customization
Define your own unique use case(s) and get started without complex coding or technical sleight-of-hand
Integration-ready
Integrate with a Range of Business
Platforms and Tools for Exponential
Results
Leverage dozens of third-party integrations to sync multiple business functions and eliminate sub-
optimal data silos. Get the right information at the right time from disparate data sources including CRM
and ERP platforms, financial applications, and ticketing tools.
InDUSTRY-READY SOLUTIONS
Customizable Offerings Tailored to Meet the Need of
Multiple Industries
Resources
Contact Center Trends: What’s Next?
The CX industry has witnessed a lot of changes to the call center landscape over the years, from cloud communications and virtual agents to more use of analytics and intentional
27.07.2022
10:42 am
AI Voice bot: Drive Hyper-Personalization Across Different Industries
What is one thing common to the top brands of the world today- from Amazon, Starbucks to Spotify? Personalization, yes! But a mile ahead. If you were to cast a
22.07.2022
11:19 am
Is Your Sales Team Ready to Take Advantage of Cisco
For a business, how a sales rep interacts with customers is pivotal for customer retention, revenue realization, and overall growth. If representatives fumble over the phone with a customer, it
12.07.2022
01:50 am
How Avaya Salesforce Integration Improves Patient Interaction?
Across the shifting healthcare landscape, patient expectations are changing fast, placing new demands on healthcare providers. Your healthcare contact center is the first interaction that patients have with your organization
08.07.2022
01:56 pm
Move Beyond Hype – WhatsApp Chatbots for Your Business
With over more than 2 billion active users across 180 countries, WhatsApp has emerged as a leader in the area of messaging. From a simple messaging platform to connect friends
30.06.2022
08:26 am
5 Ways in Which Insurance Companies can Leverage Cisco Live
According to the study, “94% of the customers who proactively engaged with live chat were very or somewhat satisfied with the experience.” Trust is an integral part of the agent-customer
20.06.2022
06:14 am
Real-World Contact Center Lessons to Improve Patient Experience
Experience and Satisfaction matter just as much in the healthcare sector as in any other industry. With the growing healthcare awareness, the standard of patient satisfaction has changed a lot.
26.05.2022
02:48 pm
Core CX Challenges for Banking Contact Centers and How Unified
Banking today looks nothing like it did in years past. The smartphone has largely replaced the teller window as the main point of contact between a bank and its customer.
23.05.2022
01:28 pm
Mobilizing Agents with Unified Agent Desktop for a Delightful CX
The world has come a long way in terms of customer service. Personalization has become the most effective way to ensure maximum customer retention and loyalty. A vast majority of
12.05.2022
09:56 am
Screen Sharing VS Co-Browsing: What’s the Difference?
As humans, we have had many good experiences of how hand holding helped us to learn and grow. From taking our first step as a child or learning to ride
10.05.2022
08:18 am
Enhance Member Experience with Screen Pop & Agent Desktop for
Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle
05.11.2021
07:56 pm
25 Top Predictions for Contact Centers in 2020
Creating customer experience goes beyond using Contact Center Software When it comes to expectations from contact center industry, customer experience continues to be atop. Now the customer will not be
02.11.2021
05:58 pm
Dealing with Annoyed Customers: Turn Challenge into an Opportunity
Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all
27.10.2021
11:57 pm
40 Questions to Consider Before Buying a Contact Center Agent
Planning to buy or upgrade your Contact Center Agent Desktop? While getting ready to install new contact center agent desktops, there are a number of questions and doubts that you
23.10.2021
07:59 pm
16 Things to Consider when Selecting the Right Contact Center
Cost is no more the deciding factor for contact center software selection Contact center industry is undergoing numerous advancements that are targeted to achieve ever-rising customer expectations for a personalized
15.09.2021
03:59 pm
Checklist to build a Modern Digital Credit Union
Personalize and enhance member experience with top Credit Union contact center technologies Delivering a great member experience is not a piece of cake. It is a challenge even for Credit
19.08.2021
05:47 am
How Customer Service Can Increase Business Revenue
Business revenue is not just about delivering personalized customer experience Today, customers are ready to pay more for a memorable brand experience, but that’s not limited to personalization or quality
05.08.2021
08:00 pm
9 Steps Cheatsheet to Excel in WhatsApp Customer Engagement
Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can
29.07.2021
07:23 am
Exploring Possibilities with CTI Connector Integrations
According to a study, 70% of customers do not favor repeating information to representatives each time. Whereas 60% of people consider long wait time is one of the most frustrating
25.07.2021
05:20 pm
Implementing AI in Modern Contact Center
Adoption of AI in contact center industry is only set to skyrocket further Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks
21.05.2021
07:09 am
Redefining Digital CX in 2022 for Banks, Financial Institutions &
At a time of high financial volatility, customers want consistent and personalized customer support when and how they prefer. Banks and Financial Institutions need to be customer-centric but personalizing customer
21.04.2022
07:42 am
Modernize Healthcare with NovelVox Connected PX Platform
In today’s world, healthcare customers expect transparency, clarity, and a frictionless experience when interacting with payers and providers. Many providers and healthcare organizations understand the importance of prioritizing patient and
10.03.2022
08:00 am
Why WhatsApp is now an essential channel in your CX
With 2 billion users globally and 450 million active users daily, WhatsApp has transformed the traditional way of customer engagement. Over 5 million businesses have already started using this potential
09.12.2021
12:50 pm
Making Transition to Cisco WebexCC with Industry Specific Integrations
As the adoption of cloud contact centers increases, it’s becoming increasingly important to optimize the contact center for nextgen performance with the right integration.
18.11.2021
10:52 am
Adopting Right Digital Strategy to Transform Customer Service
The future of customer experience revolves around being digital-first and engaging over channels based on customer preference. However, will adopting channels like web chat, social media, instant messaging, text or
27.05.2021
08:59 am
Say YES to Credit Union Member Screen Pops in your
With modern buyers more adaptable to digital technologies, the customer experience is at the forefront of how customers rate the brands. This makes the “Digital First” approach imperative for businesses
22.01.2021
08:16 am
NextGen Cisco Finesse Agent Desktop for Credit Unions
Now offering ready Integration with Jack Henry / Symitar, Cisco Finesse, CRM and bespoke applications. NovelVox introduces Agent and Supervisor desktops for Credit Unions. Empower your agents & supervisors with
16.12.2020
10:48 am
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals