Digitally Transform your Cisco Contact Center
Scale Up your Current Infrastructure and Amplify Contact Center ROI with Cisco Finesse UCCE, UCCX, PCCE, UCM and Webex CC
Seamless Upgrade, Minimal Friction
Digital Engagement
Offer the best engagement and support with a range of digital messaging tools.
Conversational AI
Engage in warm, natural, automated conversations that impress and delight customers.
Integration and Unification
Connect with audiences across any channel from just one window.
Intuitive Tools for Agents
Boost Agent Performance and Productivity
with Rich Suite of Tools
and profitability. Improve agent experiences to ensure peak performance, create happy customers, and
garner great business results.
Unified Agent Desktop
Single, all-in-one desktop with multiple applications and seamless interaction flows from a single interface.
Agent Scripting
Standardize customer communications, and ensure that agents can easily handle different kinds of interactions.
Agent Dashboard
CRM Connectors
Simple way to manage more customer interactions faster and more efficiently.
Knowledge Base
Equip agents with the information they need to create happy customers in fewer interactions.
NV Desk
Quickly raise, resolve or transfer cases without losing conversational context, or wasting unnecessary time.
Real-time Supervisor, Reporting and Monitoring Tools
Aim for Top-notch Performance
and Address Gaps Quickly
Historical Reporting
Evaluate historical data, and make informed decisions to drive better customer experiences and improve business outcomes.
Real-time Monitoring
Monitor agent performance in real-time, and proactively address areas of improvement.
Supervisor Desktop
Single interface that displays real-time data to monitor and optimize agent performance.
Agent Dashboard
An intuitive, visual interface that displays key metrics so agents can take charge of their own performance.
Automate Conversations at scale for a wide range of Use Cases
Boost Conversions, Lift Sales and Increase Profits with Cisco-specific Solutions
Augment Your Cisco Capabilities and Enhance End-to-end Customer Journeys
Add the power of digital channels to your contact center. Get an in-depth view of customer journeys, and support them at every stage. Garner their long-term loyalty and support with the digital toolset from NovelVox – specifically designed for Cisco contact centers.
Transform Customer Experiences
to Garner Brand Loyalty at Scale
NovelVox brings powerful AI and NLP capabilities to automate customer conversations at scale – without losing the human touch. Engage with customers in ways they prefer, and see the impact on their experiences, and ultimately on their loyalty to your brand.
Chatbots
Set up smart omnichannel chatbots that engage in human-like conversations, and deliver quick resolutions to Level 1 queries.
Cognitive Search
Analyze and understand user search queries, and deliver a contextually-relevant response.
Email Assist
Make the most of every email interaction with relevant answers, and minimal waiting time.
Solutions Designed to Drive High Performance and Scalability at Minimal Cost
Increase first contact resolution, maintain a high uptime, and enhance customer satisfaction to ensure your contact center’s success. Do all this and more with your existing Cisco platform with best-of-breed solutions from NovelVox.
- No need to rip and replace
- On premise or Cloud
- Easy and fast deployment
- Easy customization
Integration-ready
Integrate with a Range of Business
Platforms and Tools for Exponential Results
optimal data silos. Get the right information at the right time from disparate data sources including CRM
and ERP platforms, financial applications, and ticketing tools.
InDUSTRY-READY SOLUTIONS
Customizable Offerings Tailored to Meet the Need of
Multiple Industries
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
