Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
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Implementing AI in Modern Contact Center
Offer the best engagement and support with a range of digital messaging tools.
Engage in warm, natural, automated conversations that impress and delight customers.
Connect with audiences across any channel from just one window.
Single, all-in-one desktop with multiple applications and seamless interaction flows from a single interface.
Standardize customer communications, and ensure that agents can easily handle different kinds of interactions.
Simple way to manage more customer interactions faster and more efficiently.
Equip agents with the information they need to create happy customers in fewer interactions.
Quickly raise, resolve or transfer cases without losing conversational context, or wasting unnecessary time.
Evaluate historical data, and make informed decisions to drive better customer experiences and improve business outcomes.
Monitor agent performance in real-time, and proactively address areas of improvement.
Single interface that displays real-time data to monitor and optimize agent performance.
An intuitive, visual interface that displays key metrics so agents can take charge of their own performance.
Deliver personalized, meaningful experiences with a Conversational AI-powered Ciscocontact center. Leverage intelligent voice and chatbots to enhance digital engagement forLevel 1 queries. Integrate all the tools you need to connect with customers and scale up yourCisco contact center — without increasing costs
Unlock the possibilities of rich customer experiences and improved financial performance – with NovelVox. Implement unified, omnichannel communications to deliver quality service, raise performance and efficiency, and even surpass customer expectations – while lowering operational costs.
Add the power of digital channels to your contact center. Get an in-depth view of customer journeys, and support them at every stage. Garner their long-term loyalty and support with the digital toolset from NovelVox – specifically designed for Cisco contact centers.
Real time conversations through an easy interface
Drive greater satisfaction and loyalty
Personalized interactions, delighted customers
Expedite support and boost operational efficiency
Offer live assistance to speed up resolutions
NovelVox brings powerful AI and NLP capabilities to automate customer conversations at scale – without losing the human touch. Engage with customers in ways they prefer, and see the impact on their experiences, and ultimately on their loyalty to your brand.
Set up smart omnichannel chatbots that engage in human-like conversations, and deliver quick resolutions to Level 1 queries.
Automated responses to standard enquiries, reduced waiting times and improved quality of service with customizable AI-powered voice bots.
Bots gauge customer sentiment, and make intelligent decisions to continue conversations, or transfer them to a live agent.
Deliver the most appropriate response to a customer query with inputs from the integrated Knowledge Base.
Analyze and understand user search queries, and deliver a contextually-relevant response.
Make the most of every email interaction with relevant answers, and minimal waiting time.
Increase first contact resolution, maintain a high uptime, and enhance customer satisfaction to ensure your contact center’s success. Do all this and more with your existing Cisco platform with best-of-breed solutions from NovelVox.
Leverage dozens of third-party integrations to sync multiple business functions and eliminate sub-optimal data silos. Get the right information at the right time from disparate data sources including CRM and ERP platforms, financial applications, and ticketing tools.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals