NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
In this digital age, there is nothing more frustrating for members than having to repeatedly identify themselves when they call their Credit Unions with questions. This unnecessary task results in extendeded call time, lengthy bottlenecks of members on hold, increased operational/payroll costs, and reduced Member Service Representative (MSR) productivity.
Automate the time-consuming manual process of validating member information in your core systems with the CXInfinity Credit Union Core system screen pop solution.