With modern buyers more adaptable to digital technologies, the customer experience is at the forefront of how customers rate the brands. This makes the “Digital First” approach imperative for businesses to deliver a consistent experience.
Now the first question is, how to digitally transform CX with Cisco Finesse (CCE, CCX or PCCE) contact centers. What should be the right platform, digital channels mix or AI strategy to embrace CX.
Watch the webinar recording and learn how you can scale up your digital customer journey from your Cisco Finesse contact center without ripping off any of your current systems.