Revolutionize Your Business with Conversational AI
Humanize Customer Experience at Scale
- Personalize Customer Support
- Drive More Leads
- Increase Sales

Start instantly with a pre-built BOT
made for your enterprise
Go live in no time with your business-optimized bot and 100s of predefined intents
and built-in integrations — and be productive from DAY 1
Contact Centers
Supported NLP Engines


IBM Watson

Infibot NLP
Business Applications

Salesforce

Zendesk

ServiceNow

Zoho
Industry-specific Solutions
Made For You
Real time customer service for today‘s brands
better consumer experience



Boost Sales and Improve Customer Relationships
through Next-Gen Support
Drive real results with omnichannel conversational AI. Serve customers in real time, no
matter when and where they choose to contact you. Deliver world-class service at scale by
employing both human agents and InfiBOT.

Reduce caller wait
time by 80%

Reduce cost
by 40%

Automate 73% of
customer requests

Improve CSAT
by 28%
Design your customer journey with conversational AI
- Design tailored chatbots to meet your customers’ unique needs from first visit, to purchase, to ongoing customer service.
- Design your own flow with an easy drag-and-drop designer.
- Customize our flows to fit your internal processes.
- Support your human agents with consistent bot outputs


Leverage powerful AI Engines for your unique business needs
Use Google Dialogflow and IBM Watson integrations together with InfiBOT’s builder and designer to create the flow and look that are completely unique to your business.
Help where your customers need it with Omnichannel engagement
Solve issues and accept requests where your customer need it with InfiBOT’s omnichannel engagement.
Start conversations on any channel and continue them on any other channel seamlessly, without losing context. Manage all conversations in one place – no matter what channels your customers use.

Create more human experiences
for customers and employees


Chat Bot
The right questions to uncover customers’ challenges, verify identity, provide accurate responses, and automatically route conversations to agents with advanced NLU.

Voice Bot
Increase accessibility and convenience with a responsive voice assistant that offers human-like interaction.

Sentiment analyzer
InfiBOT determines customer’s sentiment based on typed or spoken responses and selects empathetic answers that provide the best customer experience.

Context analyzer
InfiBOT continuously analyzes both user data and session data to provide relevant answers, and switches context effortlessly along with the customer.

Move beyond engagement, solve customers requests seamlessly with the right Integrations
Integrate your CRM or contact center, go-to industry tools and 3rd party platforms to have all customer data readily available.
Connect your knowledge base and enable your customers to self-serve and get answers instantly.
Design premium, engaging experiences that
Build Customer Loyalty

Show them you care.
Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.

Deliver proactive service that truly wows.
Stay one step ahead! InfiBOT predicts what customers want to see before they know they want to see it and offers content and actions that help customers resolve issues and get to their goals faster. That’s customer assistance done right!
Go live faster
methodology, you can build conversational AI and Go live faster.

Define your customer
journey and common user
behaviors

Scale customer interactions across digital channels

Go live across channels
in no time
Enable hassle-free global support
- English
- German
- French
- Hindi
- Spanish
- Japanese
- Arabic
- Russian

Create Seamless Experiences
across Customer Journey
Drive performance in each department with conversational AI
silos and optimize data sharing to enable continuous customer experience across-
departments – securely.

Lead generation
Capture and convert more website visitors into leads. InfiBOT engages prospects based on their behavior on site and suggests next steps, helping you fill up the funnel for your sales team.

Sales
Engage, segment, and convert leads automatically with smart conversational AI. Qualify prospects via live chat, share information, book calls and enable sales without agent assistance.

Support
Resolve customer requests in minutes. InfiBOT works for you 24/7 and handles a large volume of customer requests, both simple and complex, freeing up agents’ time to focus on critical tasks.

Resources

“Will You Still Make Me Repeat My Story.”
Agent – “Hi, I am Niomi from XYZ company. How may I help you today”? Customer – My washing machine broke, need to get it repaired. Agent – Sure, sir,
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10 Great Insights from Contact Center Survey for Better Customer
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101 Guide to Call Center Agent Script
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11 Ways to Minimize Contact Center Shrinkage
Is your contact center business showing a drip? Are customer complaints increasing every day? Or the number of calls on hold is growing like never before? It can be an
06.11.2019
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15 Things For Reducing Average Handle Time
In a contact center, average handling time (AHT) is one of the key aspects to measure its overall performance. It provides insights into the contact center agent’s performance, and, also,
30.07.2021
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15 Ways to Maximize Contact Center Agent Productivity
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3 Contact Center Solutions Must-Have in 2022
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3 Ways to Boost FCR and Reduce Customer Churn
First Call Resolution (FCR) is said to be an indispensable factor for a contact center to measure and improve. It tells you how efficiently the agents handle the calls, how
16.07.2021
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4 Compelling Ways Virtual Agents Boost Call Center Efficiency
For years, the term “virtual agent” was relegated to second-class status in the call center milieu. Since call center managers didn’t pay much attention to the concept, they didn’t really
30.10.2020
05:50 am

4 Integration Challenges for Modern Contact Centers
A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few
30.11.2020
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16 Things to Consider when Selecting the Right Contact Center
Cost is no more the deciding factor for contact center software selection Contact center industry is undergoing numerous advancements that are targeted to achieve ever-rising customer expectations for a personalized
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25 Top Predictions for Contact Centers in 2020
Creating customer experience goes beyond using Contact Center Software When it comes to expectations from contact center industry, customer experience continues to be atop. Now the customer will not be
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40 Questions to Consider Before Buying a Contact Center Agent
Planning to buy or upgrade your Contact Center Agent Desktop? While getting ready to install new contact center agent desktops, there are a number of questions and doubts that you
23.10.2021
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9 Steps Cheatsheet to Excel in WhatsApp Customer Engagement
Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can
29.07.2021
07:23 am

Chatbots to the Rescue – Customer Experience Redefined
From regular conversations to seasonal rush, chatbots deal it well Adapting to the changing environment is necessary for survival, and the same goes for the customer experience (CX) industry. Businesses
17.12.2020
12:22 pm

Checklist to build a Modern Digital Credit Union
Personalize and enhance member experience with top Credit Union contact center technologies Delivering a great member experience is not a piece of cake. It is a challenge even for Credit
19.08.2021
05:47 am

Dealing with Annoyed Customers: Turn Challenge into an Opportunity
Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all
27.10.2021
11:57 pm

Discover 10 Questions You Need To Ask Before Upgrading To
Boost real-time engagement across channels Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in
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11:57 am

Enhance Member Experience with Screen Pop & Agent Desktop for
Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle
05.11.2021
07:56 pm

Exploring Possibilities with CTI Connector Integrations
According to a study, 70% of customers do not favor repeating information to representatives each time. Whereas 60% of people consider long wait time is one of the most frustrating
25.07.2021
05:20 pm

Adopting Right Digital Strategy to Transform Customer Service
The future of customer experience revolves around being digital-first and engaging over channels based on customer preference. However, will adopting channels like web chat, social media, instant messaging, text or
27.05.2021
08:59 am

Agent Desktop For Healthcare
Is your agent required to copy/paste patient phone number in EPIC every time to pull records in order to offer assistance in appointments or billing? Or are you managing any
18.07.2019
12:01 pm

Arabic Agent Desktop and Wallboards
Arabized Unified Agent Desktop: Industry-specific unified agent desktop customized as per your unique business needs.
18.12.2018
01:39 pm

Arabized Contact Center Solution with In-Built Gadgets-Webinar
According to a survey by Segment, 49% of buyers have made impulse purchases on receiving a personalized experience or response. And the lookout for similar experience is soaring numbers when
19.12.2019
10:15 am

Arabized iVision plus wallboard
Gone are the days when contact center wallboards used to be just an amalgamation of some numbers and plain English language only. It’s time to improvise and customize according to
16.09.2019
01:51 pm

Artificial Intelligence in your Contact Center: Boost CX with Intelligent
A whopping 70% of customers report to have a positive chatbot experience and by 2025 it is expected that 85% of customer interaction will not need human agent. Is your
14.10.2020
07:46 am

Cisco ECE Integration & Interaction History Gadget by NovelVox
Cisco UCCE, PCCE customers can now drive the best results with Cisco Enterprise Chat & Email and NovelVox ECE Integration gadget. This gadget will empower your Cisco contact center agents
25.10.2019
07:15 am

Cisco Finesse Unified Mobile Agent
Expand your customer service network beyond the contact center floor to the field agents with the most advanced and integrated NovelVox Mobile Agent for Cisco Finesse Contact Centers. Now, your
03.06.2019
04:27 am

Convert Contact Center’s Real-time Data to Actionable Intelligence – Agent
Unleash the power of your contact center data and convert it into actionable intelligence to inspire smarter business decisions. Monitor real-time performance and motivate agents to provide an enhanced customer
02.03.2020
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Credit Union Unity
Do your agents still need to switch screens multiple times while offering support to members over call? Do members still need to hold the call for long so that agent
12.09.2019
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