Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
Artificial Intelligence in Your Contact Center: Boost CX with Intelligent Automation
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Unified Communications - The Key to Business Success in a Hyper-dynamic Business Landscape
Improve CX and Automate Workflow with an Enhanced Salesforce Implementation
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Optimize Genesys Cloud, Connect & Engage
Advance your Cisco Finesse to Webex CC
Accelerate Avaya Aura Contact Center
Enhance Amazon Connect Agent Experience
Drive real results with omnichannel conversational AI. Serve customers in real time, nomatter when and where they choose to contact you. Deliver world-class service at scale byemploying both human agents and InfiBOT.
Use Google Dialogflow and IBM Watson integrations together with InfiBOT’s builder and designer to create the flow and look that are completely unique to your business.
Start conversations on any channel and continue them on any other channel seamlessly, without losing context. Manage all conversations in one place – no matter what channels your customers use.
The right questions to uncover customers’ challenges, verify identity, provide accurate responses, and automatically route conversations to agents with advanced NLU.
Increase accessibility and convenience with a responsive voice assistant that offers human-like interaction.
InfiBOT determines customer’s sentiment based on typed or spoken responses and selects empathetic answers that provide the best customer experience.
InfiBOT continuously analyzes both user data and session data to provide relevant answers, and switches context effortlessly along with the customer.
Integrate your CRM or contact center, go-to industry tools and 3rd party platforms to have all customer data readily available.
Connect your knowledge base and enable your customers to self-serve and get answers instantly.
Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.
Stay one step ahead! InfiBOT predicts what customers want to see before they know they want to see it and offers content and actions that help customers resolve issues and get to their goals faster. That’s customer assistance done right!
Drive performance in each department with conversational AI