Unlocking the Power of Conversational AI: Building Human-like Interactions with Technology
- Enable Intelligent Conversations
- Hyper-personalize Interactions
- Lower Customer Service Cost
Start instantly with a pre-built AI BOT
made for your enterprise
and 100s of predefined intents and built-in integrations — and be productive.
Contact Centers
Supported NLP Engines
IBM Watson
Infibot NLP
Business Applications
Industry-specific Solutions
Made For You
Real time customer service for today‘s brands
better consumer experience
Next-Gen AI Chatbots for making long-lasting
through Next-Gen Support
Drive real results with omnichannel conversational AI. Serve customers in real time, no
matter when and where they choose to contact you. Deliver world-class service at scale by
employing both human agents and InfiBOT.
Reduce caller wait
time by 80%
Reduce cost
by 40%
Automate 73% of
customer requests
Improve CSAT
by 28%
Design your customer journey with conversational AI
- Design tailored AI Chatbots to meet your customers’ unique needs from first visit, to purchase, to ongoing customer service.
- Design your own flow with an easy drag-and-drop designer.
- Customize our flows to fit your internal processes.
- Support your human agents with consistent bot outputs
Leverage powerful AI Engines for your unique business needs
Use Google Dialogflow and IBM Watson integrations together with InfiBOT’s builder and designer to create the flow and look that are completely unique to your business.
Help where your customers need it with Omnichannel engagement
Start conversations on any channel and continue them on any other channel seamlessly, without losing context. Manage all conversations in one place – no matter what channels your customers use.
Drive Intelligent Conversations with Generative AI
Transform agent experience with our advanced conversational AI and enable smart, elaborated
interactions for human-like conversations.
Equip agents with real-time language translations, sentiment analytics, contextual agent transfers, and smart summarized notes – all designed to enhance customer interactions and improve agent
efficiency.
Create Hyper-personalized Customer Profiles with Cognitive Customer Profiler (CCP)
Map customer journeys to identify the right opportunities for up-sell, cross-sell, or simply offering a more personal and connected service.
Create more human experiences
for customers and employees
Chat Bot
The right questions to uncover customers’ challenges, verify identity, provide accurate responses, and automatically route conversations to agents with advanced NLU.
Voice Bot
Increase accessibility and convenience with a responsive voice assistant that offers human-like interaction.
Sentiment analyzer
InfiBOT determines customer’s sentiment based on typed or spoken responses and selects empathetic answers that provide the best customer experience.
Context analyzer
InfiBOT continuously analyzes both user data and session data to provide relevant answers, and switches context effortlessly along with the customer.
Move beyond engagement, solve customers requests seamlessly with the right Integrations
Integrate your CRM or contact center, go-to industry tools and 3rd party platforms to have all customer data readily available.
Connect your knowledge base and enable your customers to self-serve and get answers instantly.
Design premium, engaging experiences that
Build Customer Loyalty
Show them you care.
Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.
Deliver proactive service that truly wows.
Stay one step ahead! InfiBOT predicts what customers want to see before they know they want to see it and offers content and actions that help customers resolve issues and get to their goals faster. That’s customer assistance done right!
Go live faster
methodology, you can build conversational AI and Go live faster.
journey and common user
behaviors
in no time
- English
- German
- French
- Hindi
- Spanish
- Japanese
- Arabic
- Russian
Create Seamless Experiences
across Customer Journey
Drive performance in each department with conversational AI
silos and optimize data sharing to enable continuous customer experience across-
departments – securely.
Lead generation
Sales
Support
