NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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Optimize Genesys Cloud, Connect & Engage
Cisco Finesse workflows
Avaya Contact Centers
Enhance Amazon Connect Agent Experience
Drive real results with omnichannel conversational AI. Serve customers in real time, nomatter when and where they choose to contact you. Deliver world-class service at scale byemploying both human agents and InfiBOT.
Use Google Dialogflow and IBM Watson integrations together with InfiBOT’s builder and designer to create the flow and look that are completely unique to your business.
Start conversations on any channel and continue them on any other channel seamlessly, without losing context. Manage all conversations in one place – no matter what channels your customers use.
Transform agent experience with our advanced conversational AI and enable smart, elaboratedinteractions for human-like conversations. Equip agents with real-time language translations, sentiment analytics, contextual agent transfers, and smart summarized notes – all designed to enhance customer interactions and improve agentefficiency.
The right questions to uncover customers’ challenges, verify identity, provide accurate responses, and automatically route conversations to agents with advanced NLU.
Increase accessibility and convenience with a responsive voice assistant that offers human-like interaction.
InfiBOT determines customer’s sentiment based on typed or spoken responses and selects empathetic answers that provide the best customer experience.
InfiBOT continuously analyzes both user data and session data to provide relevant answers, and switches context effortlessly along with the customer.
Integrate your CRM or contact center, go-to industry tools and 3rd party platforms to have all customer data readily available.
Connect your knowledge base and enable your customers to self-serve and get answers instantly.
Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.
Stay one step ahead! InfiBOT predicts what customers want to see before they know they want to see it and offers content and actions that help customers resolve issues and get to their goals faster. That’s customer assistance done right!
Drive performance in each department with conversational AI