Uncovering the Power of Advance Reporting and Analytics for your Contact Center

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Revolutionize Your Business with Conversational AI

Humanize Customer Service automation to a Degree that Resembles Human Conversations

infibot

Start instantly with a pre-built AI BOT
made for your enterprise

Go live in no time with your business-optimized Conversational AI Chatbot
and 100s of predefined intents and built-in integrations — and be productive.

Contact Centers

 
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Companys icon logotype
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Supported NLP Engines

 
Google Dialogflow

IBM Watson

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Infibot NLP

Business Applications

 

Salesforce

Zendesk

ServiceNow

Zoho

Industry-specific Solutions
Made For You

Banking & Finance

Credit Unions

Healthcare

Real time customer service for today‘s brands

80% of users agree that personalized live chat messages create a
better consumer experience

Next-Gen AI Chatbots for making long-lasting
through Next-Gen Support

Drive real results with omnichannel conversational AI. Serve customers in real time, no
matter when and where they choose to contact you. Deliver world-class service at scale by
employing both human agents and InfiBOT.

Reduce caller wait
time by 80%
Reduce cost
by 40%
Automate 73% of
customer requests
Improve CSAT
by 28%

Design your customer journey with conversational AI

Leverage powerful AI Engines for your unique business needs

Use Google Dialogflow and IBM Watson integrations together with InfiBOT’s builder and designer to create the flow and look that are completely unique to your business.

Help where your customers need it with Omnichannel engagement

Solve issues and accept requests where your customer needs it, with AI Bot – InfiBOT’s omnichannel engagement solution.

Start conversations on any channel and continue them on any other channel seamlessly, without losing context. Manage all conversations in one place – no matter what channels your customers use.

Conversational AI

Create more human experiences
for customers and employees

Chat Bot

The right questions to uncover customers’ challenges, verify identity, provide accurate responses, and automatically route conversations to agents with advanced NLU.

Voice Bot

Increase accessibility and convenience with a responsive voice assistant that offers human-like interaction.

Sentiment analyzer

InfiBOT determines customer’s sentiment based on typed or spoken responses and selects empathetic answers that provide the best customer experience.

Context analyzer

InfiBOT continuously analyzes both user data and session data to provide relevant answers, and switches context effortlessly along with the customer.

Move beyond engagement, solve customers requests seamlessly with the right Integrations

Integrate your CRM or contact center, go-to industry tools and 3rd party platforms to have all customer data readily available.

Connect your knowledge base and enable your customers to self-serve and get answers instantly.

Design premium, engaging experiences that
Build Customer Loyalty

Show them you care.

Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.

Conversational AI

Deliver proactive service that truly wows.

Stay one step ahead! InfiBOT predicts what customers want to see before they know they want to see it and offers content and actions that help customers resolve issues and get to their goals faster. That’s customer assistance done right!

Go live faster

Save your IT resources! With InfiBOT enterprise grade deployment
methodology, you can build conversational AI and Go live faster.

Define your customer
journey and common user
behaviors

Scale customer interactions across digital channels

Go live across channels
in no time

Enable hassle-free global support
Have Natural language conversations with customers across all major languages including English, French, Arabic, Spanish, German & more.
Create Seamless Experiences
across Customer Journey

Drive performance in each department with conversational AI

Automate and streamline all customer-facing activities without adding resources. Remove
silos and optimize data sharing to enable continuous customer experience across-
departments – securely.
1

Lead generation

Capture and convert more website visitors into leads with conversational AI Chatbot, InfiBot. It engages prospects based on their behavior on site and suggests next steps, helping you fill up the funnel for your sales team.
2

Sales

Engage, segment, and convert leads automatically with smart conversational AI Chatbot. Qualify prospects via live chat, share information, book calls and enable sales without agent assistance.
3

Support

Resolve customer requests in minutes. Our AI Chatbot Platform – InfiBOT works for you 24/7 and handles a large volume of customer requests, both simple and complex, freeing up agents’ time to focus on critical tasks.

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