About Us
NovelVox helping Clients become more Customer Centric
NovelVox, a disruptor in unified communications (UC) and contact center (CC) since 2008, offers fully customizable and integrated solutions to modernize customer service operations for top brands globally.
The company provides custom-made solutions to complement leading CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc.
NovelVox has a Global Reach
NovelVox is on its journey to achieve new milestones with 5 global offices, customers in 20+ countries with 300+ global deployments across business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education and Retail. The company has sustained an excellent customer retention rate of 98.7% with its advanced product range.
UK and European Office
10 Barley Mow Passage, London, W4 4PH, United Kingdom
United States Office
- 760 Old Roswell Road, Suite 392, Roswell, GA 30076
India (Faridabad Office)
- 609-610, 6th Floor, SSR Corporate Park, (Opp NHPC Metro Station), Faridabad, Haryana, 121003
India (Noida Office)
- Incuspaze Campus, A-68, Sec – 64, Noida, UP 201301
Kingdom of Saudi Arabia
New Akharia, Salah Eldin St Tower 2, 2201 and 2204, Riyadh 1132
United Arab Emirates Office
Our Enablers of Change
NovelVox provides contact center solutions focused on Customer Experience (CX) that empower agents with the right information at the right time, every time. Businesses aimed to maximize existing investments and improve CC Performance leverage our integration capabilities and unified solutions including unified Agent Accelerators, Wallboards, and CTI connectors. Our CX centric solutions like AI-powered CXInfinity and InfiBot enable state of the art customer experience across digital channels using best in class Contact Center technologies.
NovelVox is a great
place to work
NovelVox believes happy employees are the catalyst for happier customers. Well-being of NovelVoxians is our highest priority. During these testing times, our employees have the flexibility to opt for the Work from Home and Hybrid model. Our ability to value the passion and integrity of our employees have helped us become a great place to work, supported by extensive collaboration and leadership vision.
Career with us
We are always on the lookout for experienced personnel ready to deliver their expertise in building great CX stories and scale our teams in India, USA or UK.
If you feel you have what it takes to become a NovelVox employee, please send us your resume to the contact details below.
We have a diverse talent base in the following areas:
Technical – software engineers
Technical – hardware and network engineers
Sales and Marketing
Email your details to: hr@novelvox.com
