About Us
We Make Customer Interactions Delightful
NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels.
NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc.
NovelVox has a Global Reach
India
- 802-803, 8th Floor, SSR Corporate Park, (Opp NHPC Metro Station), Faridabad, Haryana, 121003
Kingdom of Saudi Arabia
New Akharia, Salah Eldin St Tower 2, 2201 and 2204, Riyadh 1132
United Arab Emirates Office
Our Enablers of Change
NovelVox provides contact center solutions focused on Customer Experience (CX) that empower agents with the right information at the right time, every time. Our Agent productivity tools enable agents to stay focused on delivering exceptional customer experience – and not manually fetching information from disparate sources.
With unified CX, we enable brands to deliver consistent, connected experience across channels – resulting in streamlined agent workflows and happier customers. We Design and develop computer software for use by contact and call centers for managing customer engagement and tracking the operation of the contact and call centers.
Furthermore, the reporting & monitoring tools from NovelVox drive effective Agent engagement and motivation while empowering Supervisors with smart agent assistance and performance monitoring capabilities for improved productivity.
NovelVox is a great
place to work
Career with us
If you feel you have what it takes to become a NovelVox employee, please send us your resume to the contact details below.
We have a diverse talent base in the following areas: Technical – software engineers Technical – hardware and network engineers Sales and Marketing
Email your details to: hr@novelvox.com
