About Us

NovelVox helping Clients become more Customer Centric

NovelVox, a disruptor in unified communications (UC) and contact center (CC) since 2008, offers fully customizable and integrated solutions to modernize customer service operations for top brands globally.

The company provides custom-made solutions to complement leading CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc.

NovelVox has a Global Reach

NovelVox is on its journey to achieve new milestones with 5 global offices, customers in 18+ countries with 200+ global deployments across business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education and Retail. The company has sustained an excellent customer retention rate of 98.7% with its advanced product range.

UK and European Office

10 Barley Mow Passage, London, W4 4PH, United Kingdom

United States Office

  • 10411 Motor City Drive, Suite 500, Bethesda, MD 20817

India Office

  • 609-610, 6th Floor, SSR Corporate Park, (Opp NHPC Metro Station), Faridabad, Haryana, 121003

Kingdom of Saudi Arabia

New Akharia, Salah Eldin St Tower 2, 2201 and 2204, Riyadh 1132

Our Enablers of Change

NovelVox provides contact center solutions focused on Customer Experience (CX) that empower agents with the right information at the right time, every time. Businesses aimed to maximize existing investments and improve CC Performance leverage our integration capabilities and unified solutions including unified Agent Accelerators, Wallboards, and CTI connectors. Our CX centric solutions like AI-powered CXInfinity and InfiBot enable state of the art customer experience across digital channels using best in class Contact Center technologies.

NovelVox is a great
place to work

NovelVox believes happy employees are the catalyst for happier customers. Well-being of NovelVoxians is our highest priority. During these testing times, our employees have the flexibility to opt for the Work from Home and Hybrid model. Our ability to value the passion and integrity of our employees have helped us become a great place to work, supported by extensive collaboration and leadership vision.

Career with us

We are always on the lookout for experienced personnel ready to deliver their expertise in building great CX stories and scale our teams in India, USA or UK.

If you feel you have what it takes to become a NovelVox employee, please send us your resume to the contact details below.

We have a diverse talent base in the following areas:

Technical – software engineers
Technical – hardware and network engineers
Sales and Marketing

Email your details to: hr@novelvox.com

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