NovelVox

About Us

We Make Customer Interactions Delightful

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. 

NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc.

NovelVox has a Global Reach

With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.
UK and European Office

10 Barley Mow Passage, London, W4 4PH, United Kingdom

United States Office
  • 760 Old Roswell Road, Suite 392, Roswell, GA 30076
India
  • 802-803, 8th Floor, SSR Corporate Park, (Opp NHPC Metro Station), Faridabad, Haryana, 121003
Kingdom of Saudi Arabia

New Akharia, Salah Eldin St Tower 2, 2201 and 2204, Riyadh 1132

arab-emirates
United Arab Emirates Office
NovelVox FZCO Unit 101, A2 building, Dubai Silicon Oasis, Dubai UAE

Our Enablers of Change

NovelVox provides contact center solutions focused on Customer Experience (CX) that empower agents with the right information at the right time, every time. Our Agent productivity tools enable agents to stay focused on delivering exceptional customer experience – and not manually fetching information from disparate sources.

 

With unified CX, we enable brands to deliver consistent, connected experience across channels – resulting in streamlined agent workflows and happier customers. We Design and develop computer software for use by contact and call centers for managing customer engagement and tracking the operation of the contact and call centers.

 

Furthermore, the reporting & monitoring tools from NovelVox drive effective Agent engagement and motivation while empowering Supervisors with smart agent assistance and performance monitoring capabilities for improved productivity.

NovelVox is a great
place to work

NovelVox believes happy employees are the catalyst for happier customers. Well-being of NovelVoxians is our highest priority. During these testing times, our employees have the flexibility to opt for the Work from Home and Hybrid model. Our ability to value the passion and integrity of our employees have helped us become a great place to work, supported by extensive collaboration and leadership vision.

Career with us

We are always on the lookout for experienced personnel ready to deliver their expertise in building great CX stories and scale our teams in India, USA or UK.

If you feel you have what it takes to become a NovelVox employee, please send us your resume to the contact details below.

We have a diverse talent base in the following areas:   Technical – software engineers Technical – hardware and network engineers Sales and Marketing

Email your details to: hr@novelvox.com

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