NovelVox is a Software Product House operating in the Contact Center Industry.

Established in 2008, NovelVox creates flexible Contact Center Agent Desktops and Wallboards for Customers of all sizes, ranging from Enterprise Organizations to more dynamic customer centric companies. Our products are designed to compliment a variety of Contact Center vendors including, Cisco, Avaya and Genesys.

Our mission is to provide our customers with a fully customized agent desktop that will empower contact center agents with the right information at the right time, every time.

NovelVox has a Global Reach

NovelVox, over the past decade, has established 5 global offices, made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education and Retail.

Innovation and ‘Can Do’ Attitude

Our products are widely applauded in the Contact Center Industry. For example, our Finesse Gadget Designer for Cisco Finesse was the first and only Drag and Drop designer specially created for Cisco Finesse. Our Universal Connector made connecting to 3rd Party Applications simple and reliable using simple drag and drop. And most recently, NovelVox launched Unified Mobile Agent, for contact centers on the move. NovelVox to be a leader in Contact Center Agent Software innovation.

98.7% Customer Retention means we’re doing something right

NovelVox is a leading contact center solutions provider in the world for a reason—not just our product and services, but also the trust and support that our partners and clients have bestowed on us. With an excellent customer retention rate of 98.7%, we are regularly breaking new ground in offering optimized industry-specific contact center services.

Our Office Locations

UK and European Office

  • 10 Barley Mow Passage, London, W4 4PH, United Kingdom

United States Office

  • 10411 Motor City Drive, Suite 500, Bethesda, MD 20817

India Office

  • 609-610, 6th Floor,SSR Corporate Park, (Opp NHPC Metro Station), Faridabad, Haryana, 121003

Kingdom of Saudi Arabia

  • New Akharia, Salah Eldin St Tower 2, 2201 and 2204, Riyadh 1132

United Arab Emirates

  • Dubai Airport Free Zone Office 120, Building 4A Dubai, UAE

NovelVox values the environment and its employees

We at NovelVox take the environment and the well being of our employees very seriously.

For example, the carbon footprint to host this website has been offset and we actively encourage our employees to think twice before printing any emails or documents saving on toner and paper usage.

Whenever possible, all employees are encouraged to travel by public transportation and car-pool. If distances are near and when available, NovelVox takes part in the government sponsored Cycle-to-Work schemes.

NovelVox is a great place to work

We are always on the look out for experienced personnel to join our team in India, USA or UK.

If you feel you have what it takes to become a NovelVox employee, please send us your resume to the contact details below.

We employ people in the following areas:

Technical – software engineers
Technical – hardware and network engineers
Sales and Marketing

Email your details to:
Current Vacancies can be found here

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