Established in 2008, NovelVox creates flexible Contact Center Agent Desktops and Wallboards for Customers of all sizes, ranging from Enterprise Organizations to more dynamic customer centric companies. Our products are designed to compliment a variety of Contact Center vendors including, Cisco, Avaya and Genesys.
Our mission is to provide our customers with a fully customized agent desktop that will empower contact center agents with the right information at the right time, every time.
NovelVox, over the past decade, has established 5 global offices, made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education and Retail.
Our products are widely applauded in the Contact Center Industry. For example, our Finesse Gadget Designer for Cisco Finesse was the first and only Drag and Drop designer specially created for Cisco Finesse. Our Universal Connector made connecting to 3rd Party Applications simple and reliable using simple drag and drop. And most recently, NovelVox launched Unified Mobile Agent, for contact centers on the move. NovelVox to be a leader in Contact Center Agent Software innovation.
NovelVox is a leading contact center solutions provider in the world for a reason—not just our product and services, but also the trust and support that our partners and clients have bestowed on us. With an excellent customer retention rate of 98.7%, we are regularly breaking new ground in offering optimized industry-specific contact center services.
We at NovelVox take the environment and the well being of our employees very seriously.
For example, the carbon footprint to host this website has been offset and we actively encourage our employees to think twice before printing any emails or documents saving on toner and paper usage.
Whenever possible, all employees are encouraged to travel by public transportation and car-pool. If distances are near and when available, NovelVox takes part in the government sponsored Cycle-to-Work schemes.
We are always on the look out for experienced personnel to join our team in India, USA or UK.
If you feel you have what it takes to become a NovelVox employee, please send us your resume to the contact details below.
We employ people in the following areas:
Technical – software engineers
Technical – hardware and network engineers
Sales and Marketing