NovelVox

NV Desk - The Most Powerful Help Desk Software Designed for Contact Center

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Making Customer
Interactions Delightful

  • Personalize CX Personalize CX with Powerful Integrations
  • Serve digital Serve Digital Consumers on Channels of Their Choice
  • Automate customer Automate Customer Delight with AI
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300+ Most influential Brands Digitally Transform CX with NovelVox

Influential brands

Drive Digital First Customer Service from your Contact Center

  • Chatbot icon Chatbot & Automation
  • Digital Digital Messaging
  • Cobrowse CoBrowse & Video Calling

Transform CX from Your Contact Center

Empower your contact center with the right tools and integrations, personalizing interactions at every touchpoint.

Industries we work for

Industry-specific Solutions Made For You

NovelVox empowers modern brands to deliver meaningful customer experiences, personalized attention and lightning-fast service through a rich suite of contact center solutions.

Put your Customers First with NovelVox

Integration & Unification

Unify all your data sources and empower agents
with the right information at the right time

Monitoring & Reporting

Making Supervisors smarter with advanced reporting
and performance monitoring tools

AI for Contact Center

Scale up your contact center operations with
human-like conversations

Digital Conversations

Equip your agents to collaboratively interact
with customers across digital channels

Agent Productivity

Drive performance with agent productivity
tools for your Contact Centers

Social Media Connectivity

Effectively drive social media engagements and
brand management from your Contact Centers

We make customer interactions delightful

NovelVox contact center software solutions enable brands to create superior agent and customer experience by leveraging next-gen contact center integrations. Our extensive integration library offers seamless integration with 75+ third-party applications, including leading CRMs, ticketing software, bespoke applications, internal databases, or legacy systems like Epic, Salesforce, Service Now, Zendesk, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc.

Industry-optimized call center solutions for Healthcare, Government, Banking and Finance, Credit Unions, and Retail & Telecom intend to empower agents to create memorable customer relationships instead of limiting them to query resolutions. Being a pioneer in creating unified contact center solutions for Cisco, Avaya, Genesys, and Amazon Connect, NovelVox ensures businesses stay ahead of customers’ expectations and delight them with hyper-personalized offerings. We build better customer experiences every day.

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