Transform Your Customer Experience

Highly Scalable Contact Center Solutions for Customer Engagement

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12
Years
of Expertise
150+
Deployments in
16+ Countries
98.7%
Retention Ratio
5
Global Offices
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Ready Integration

Integrate Cisco Finesse UCCE/UCCX or Avaya Contact Centers readily with 3rd party applications including CRM, Ticketing Software, EMR/EHR, Banking Application, Bespoke Applications, Internal Database or with any Legacy systems with NovelVox Universal Connector.

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration
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NextGen Contact Center Software Solutions:

Take your customer engagement to the next level with our advance custom-made solutions designed for your specific contact center needs.

Cisco Finesse Mobile Agent App

Seamless contact center experience from home office or on the move

Unified Agent Desktop

Unify all caller information on to a single screen view & reduce AHT.

Supervisor Desktop

View/monitor team performances with real-time data & statistics.

CTI Connector

Get seamless contact center integration for your applications.

iVision Plus Wallboard

NextGen monitoring & get KPI threshold warnings on your mobile.

Finesse Gadget Designer

Create/edit agent desktop or gadgets with drag & drop studio.

recent blogs

Recent Blogs

30 Jul

15 Things For Reducing Average Handle Time

28 Jul

Top Benefits of Salesforce Integration With Your Applications Using CTI ...

23 Jul

Recipe for Smart Call Center Agent (Skills + Technology)

16 Jul

3 Ways to Boost FCR and Reduce Customer Churn

View all Blogs

Upcoming Events

16 Jun

Call and Contact Center Expo 2021

View all Events
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Archive Demo Library

Visit our Archive Demo Library and find detailed demo videos of all our products.

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ROI Calculator

Find out how much can you save by unifying different information sources though NovelVox Solution.

We Commit to Your Success

With an excellent 98.7% customer retention rate and more than a decade of expertise in providing formidable contact center services to various industry leaders, NovelVox has been consistently delivering best-in-class industry specific solutions. We recognize and understand that every industry, every customer is different and our strength lies in providing customizable, easy to use, focused solutions to our clients—so that they deliver exceptional customer experience. We have an extensive network of solution partners and members that enable us to convey the products and solutions we offer to organizations across the globe. We are also a trusted Cisco Partner, and Symitar VIP Member. Our solutions are Cisco Compatible.

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What Our Customers Say

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Tim Nicholas

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Mark Coleman

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mohammed Yasin

We recovered what we invested in about 3 months just by saving on the average call time and increasing productivity. It allows my team to handle more calls in a day without compromising on the quality.

Kelly Robinson

Since implementing NovelVox's software, we have been able to deliver a high level of customer experience as our agents are now more proactive while handling calls. They don’t need to waste time switching screens, or copy paste details to access the caller information. It definitely has turned out to be a very helpful tool.

Terry Griffin

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Request a demo and get to know how our products & services will help boost your business efficiency, improve customer satisfaction and provide an excellent Return on Investment (ROI).

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NovelVox is Global

NovelVox contact center software solutions create experiences for customers and agents. The advanced and integrated contact center solutions including Agent Desktop, Wallboards, CTI connector, Scripting tool, and more, intend to empower agents to create memorable customer relationships instead of limiting to query resolutions. NovelVox call center solutions provide a simpler and more promising way. We ensure higher customer satisfaction and cost savings.

NovelVox is a pioneer in creating unified contact center solutions. We are on the journey of creating innovative solutions that boost our customers’ engagement with their customers. We keep the businesses ahead of customer’s expectations with seamless 3rd party integration and hyper-personalized solution. We build better customer experiences every day.

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