Optimize Genesys Cloud, Connect & Engage
Advance your Cisco Finesse to Webex CC
Accelerate Avaya Aura Contact Center
Enhance Amazon Connect Agent Experience
Unify all your data sources and empower agents with the right information at the right time
Making Supervisors smarter with advanced reporting and performance monitoring tools
Scale up your contact center operations with human-like conversations
Equip your agents to collaboratively interact with customers across digital channels
Drive performance with agent productivity tools for your Contact Centers
Effectively drive social media engagements and brand management from your Contact Centers
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
If you were browsing for answers about measuring your contact center’s performance, you have come to the right place. Buckle up because we’re about to go deep into the intricacies
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