NextGen Contact Center Solutions:

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

We recovered what we invested in about 3 months just by saving on the average call time and increasing productivity. It allows my team to handle more calls in a day without compromising on the quality.

Since implementing NovelVox's software, we have been able to deliver a high level of customer experience as our agents are now more proactive while handling calls. They don’t need to waste time switching screens, or copy paste details to access the caller information. It definitely has turned out to be a very helpful tool.