World’s Most Influential Brands Digitally Transform CX with NovelVox

Work from home

Integrate & Unify Agent Experience
with Largest Library of Integrations

  • Agent Accelerator
  • Smart CTI Connector

Drive Digital Engagement from your Contact Center

  • Web & in-app chat
  • Social Messaging
  • CoBrowse
  • Video chat
Frame 904 (3)

Contact Center Performance Management

Frame 904 (4)

Customer Experience Management (CXM)

Frame 904 (5)

Conversational Artificial Intelligence (AI)

Advance and Customizable Solutions
for Your Contact Center

Companys icon logotype
Companys icon logotype
Companys icon logotype
Companys icon logotype

Put your Customers First with NovelVox

Integration & Unification

Unify all your data sources and empower agents with the right information at the right time

Supervisor Monitoring & Reporting

Making Supervisors smarter with advanced reporting and performance monitoring tools

AI for Contact Center

Scale up your contact center operations with human-like conversations

Digital Conversations

Equip your agents to collaboratively interact with customers across digital channels

Agent Productivity

Drive performance with agent productivity tools for your Contact Centers

Social Media Connectivity

Effectively drive social media engagements and brand management from your Contact Centers

Industry-specific Solutions
Made For You

Banking & Finance

Credit Unions

Healthcare

Telecom

tower 1 (1)

Insurance

clipboard 1 (1)

Government

flag 1 (1)

Banking & Finance

Testimonials

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Audrey Hill

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Tim Nicholas

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Mark Coleman

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mohammed Yasin

Resources

Resource image

5 Ways in which Agents can Work Smarter with Salesforce

With digital omnichannel solutions making deeper inroads into the contact center industry, are telephone conversations nearing their climax? Not really. Infact, according to a Gartner prediction report, close to 75%

28.11.2022

08:52 am

Learn more
Resource image

9 Contact Center Predictions for 2023 and Beyond

The contact center industry has seen a whirlwind of ups and downs, especially since the pandemic hit us. While many businesses started functioning “as before”, many lacked the understanding of

25.11.2022

12:00 am

Learn more
Resource image

6 Proven Techniques To Fast-Track Your CX Success

According to Forbes’ list of CX statistics, 75% of customer experience management executives believe that customer experience, or CX, is extremely important for the company. There is always space for

22.11.2022

09:02 am

Learn more
Resource image

How to Streamline Contact Center Operations Amid Query Deluge this

The holiday season is a busy time for contact centers. Customer interaction rises manifold across all touchpoints. As frontline workers handling this barrage, your contact center agents must deftly handle

18.11.2022

01:25 pm

Learn more
Resource image

Optimizing Cisco and Salesforce for a Better Customer Experience

Plug the inherent loopholes in disparate Cisco and Salesforce technologies to deliver a delightful customer experience. With the dawn of digitalization, customer expectations have gone up manifold. Annoyed and frustrated

09.11.2022

07:27 am

Learn more
Resource image

Enhance Member Experience with Screen Pop & Agent Desktop for

Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle

05.11.2021

07:56 pm

Learn more
Resource image

25 Top Predictions for Contact Centers

Creating customer experience goes beyond using Contact Center Software When it comes to expectations from contact center industry, customer experience continues to be atop. Now the customer will not be

02.11.2021

05:58 pm

Learn more
Resource image

Dealing with Annoyed Customers: Turn Challenge into an Opportunity

Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all

27.10.2021

11:57 pm

Learn more
Resource image

Uncovering the Power of Advance Reporting and Analytics for Cisco,

Every moment of every interaction is an opportunity to not only learn about customers but add value to their experience. Standard reporting tools and dashboards with limited flexibility do not

26.08.2022

10:37 am

Learn more
Resource image

Redefining Digital CX in 2022 for Banks, Financial Institutions &

At a time of high financial volatility, customers want consistent and personalized customer support when and how they prefer. Banks and Financial Institutions need to be customer-centric but personalizing customer

21.04.2022

07:42 am

Learn more
Resource image

Modernize Healthcare with NovelVox Connected PX Platform

In today’s world, healthcare customers expect transparency, clarity, and a frictionless experience when interacting with payers and providers. Many providers and healthcare organizations understand the importance of prioritizing patient and

10.03.2022

08:00 am

Learn more
Resource image

Why WhatsApp is now an essential channel in your CX

With 2 billion users globally and 450 million active users daily, WhatsApp has transformed the traditional way of customer engagement. Over 5 million businesses have already started using this potential

09.12.2021

12:50 pm

Learn more

Watch Video

  • This field is for validation purposes and should be left unchanged.

Watch Video

  • This field is for validation purposes and should be left unchanged.

Subscribe to our free newsletter and get blog updates in your inbox

Request to Become a Partner

  • This field is for validation purposes and should be left unchanged.

Download Guide

  • This field is for validation purposes and should be left unchanged.

Refer an Opportunity

  • About Yourself

Download Brochure

  • This field is for validation purposes and should be left unchanged.

Request a Demo

  • This field is for validation purposes and should be left unchanged.