NV Desk - The Most Powerful Help Desk Software Designed for Contact Center

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Making Customer
Interactions Delightful

  • Personalize CX with Powerful Integrations
  • Serve Digital Consumers on Channels of Their Choice
  • Automate Customer Delight with AI
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300+ Most influential Brands Digitally Transform CX with NovelVox

Drive Digital First Customer Service from your Contact Center

  • Chatbot & Automation
  • Digital Messaging
  • CoBrowse & Video Calling

Transform CX from Your Contact Center

Empower your contact center with the right tools and integrations, personalizing interactions at every touchpoint.
Refine
Cisco Finesse workflows
Accelerate
Avaya Contact Centers
Optimize Genesys Cloud, Connect & Engage
Enhance Amazon Connect Agent Experience
Amplify Five9 Contact Center support
Elevate Dialpad Contact Center capabilities
Streamline
Webex Cloud operations
Improve Zoom Contact Center agility

Transform CX from
Your Contact Center

Advance your Cisco Finesse to Webex CC
Accelerate Avaya Aura Contact Center
Optimize Genesys Cloud, Connect & Engage
Enhance Amazon Connect Agent Experience

Put your Customers First
with NovelVox

Integration & Unification

Unify all your data sources and empower agents with the right information at the right time

Monitoring & Reporting

Making Supervisors smarter with advanced reporting and performance monitoring tools

AI for Contact Center

Scale up your contact center operations with human-like conversations

Digital Conversations

Equip your agents to collaboratively interact with customers across digital channels

Agent Productivity

Drive performance with agent productivity tools for your Contact Centers

Social Media Connectivity

Effectively drive social media engagements and brand management from your Contact Centers

Industries we work for

Industry-specific Solutions Made For You

NovelVox empowers modern brands to deliver meaningful customer experiences, personalized attention and lightning-fast service through a rich suite of contact center solutions.

We make customer interactions delightful

NovelVox contact center software solutions enable brands to create superior agent and customer experience by leveraging next-gen contact center integrations. Our extensive integration library offers seamless integration with 75+ third-party applications, including leading CRMs, ticketing software, bespoke applications, internal databases, or legacy systems like Epic, Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc.

Industry-optimized call center solutions for Healthcare, Government, Banking and Finance, Credit Unions, and Retail & Telecom intend to empower agents to create memorable customer relationships instead of limiting them to query resolutions. Being a pioneer in creating unified contact center solutions for Cisco, Avaya, Genesys, and Amazon Connect, NovelVox ensures businesses stay ahead of customers’ expectations and delight them with hyper-personalized offerings. We build better customer experiences every day.

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What our customers say

Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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