NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
Transform CX from Your Contact Center
Transform CX from
Your Contact Center
Put your Customers First
with NovelVox
Integration & Unification
Unify all your data sources and empower agents with the right information at the right time
Monitoring & Reporting
Making Supervisors smarter with advanced reporting and performance monitoring tools
AI for Contact Center
Scale up your contact center operations with human-like conversations
- Conversational AI
- Agent Assist
Digital Conversations
Equip your agents to collaboratively interact with customers across digital channels
- Digital Messaging
- Cobrowse
- Video Chat
Agent Productivity
Drive performance with agent productivity tools for your Contact Centers
Social Media Connectivity
Effectively drive social media engagements and brand management from your Contact Centers
- Social Messaging
- Social Wall Monitoring
- Social Mentions & Analytics
Our Featured Integrations
Industries we work for
Industry-specific Solutions Made For You
We make customer interactions delightful
NovelVox contact center software solutions enable brands to create superior agent and customer experience by leveraging next-gen contact center integrations. Our extensive integration library offers seamless integration with 75+ third-party applications, including leading CRMs, ticketing software, bespoke applications, internal databases, or legacy systems like Epic, Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc.
Industry-optimized call center solutions for Healthcare, Government, Banking and Finance, Credit Unions, and Retail & Telecom intend to empower agents to create memorable customer relationships instead of limiting them to query resolutions. Being a pioneer in creating unified contact center solutions for Cisco, Avaya, Genesys, and Amazon Connect, NovelVox ensures businesses stay ahead of customers’ expectations and delight them with hyper-personalized offerings. We build better customer experiences every day.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
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