Happy Agents,Happy Customers

Agent Experience Products for Contact Center

Agent
Desktops

Unified Agent Desktops for Cisco, Genesys and Avaya Platforms

Finesse Gadgets

Agent Scripting (Coming Soon)

Supervisor
Desktops

Supervisor Desktops for Cisco, Genesys and Avaya Platforms

Mobile
Solutions

Supervisor Dashboard for iOS and Android

Mobile Field Agents

Reporting Mobile

iVision
Wallboards

Performance Wallboards

Seat Plans

Gamification Wallboards

Digital Signage

Custom
Reporting

Reporting Plus for Cisco, Genesys and Avaya Platforms

Application
Customization

Optimized Agent and Supervisor Desktop Design

Universal Application Connector

Professional Services

Upcoming LIVE DEMOS

LIVE DEMO: NextGen Cisco Finesse Agent Desktop for Credit Unions, Exclusively by NovelVox

Register Here

Products by Industry

Banking and Finance
Insurance
Healthcare
Telecom Providers

Professional Services

Tell us what you need and we’ll build it. We can help with Agent and Supervisor Desktops, Wallboards, and 3rd Party Application Integration.

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Mobile Solutions

iVision Touch
Finesse Mobile Agent
Reporting Plus

Come See us

Cisco Technical Summit for UCCE/X, Amsterdam, Netherlands. 13 – 21st March 2018

Cisco Technical Summit for UCCE/X, Boxborough, MA, USA. April 2018 (TBC)

Latest Blog

Top Trends of Contact Center Wallboards & how they affect wallboard design?

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