Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
Artificial Intelligence in Your Contact Center: Boost CX with Intelligent Automation
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Unified Communications - The Key to Business Success in a Hyper-dynamic Business Landscape
Improve CX and Automate Workflow with an Enhanced Salesforce Implementation
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Unify all your data sources and empower agents with the right information at the right time
Making Supervisors smarter with advanced reporting and performance monitoring tools
Scale up your contact center operations with human-like conversations
Equip your agents to collaboratively interact with customers across digital channels
Drive performance with agent productivity tools for your Contact Centers
Effectively drive social media engagements and brand management from your Contact Centers
NovelVox contact center software solutions enable brands to create superior agent and customer experience by leveraging next-gen contact center integrations. Our extensive integration library offers seamless integration with 75+ third-party applications, including leading CRMs, ticketing software, bespoke applications, internal databases, or legacy systems like Epic, Salesforce, Service Now, Zendesk, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc.
Industry-optimized call center solutions for Healthcare, Government, Banking and Finance, Credit Unions, and Retail & Telecom intend to empower agents to create memorable customer relationships instead of limiting them to query resolutions. Being a pioneer in creating unified contact center solutions for Cisco, Avaya, Genesys, and Amazon Connect, NovelVox ensures businesses stay ahead of customers’ expectations and delight them with hyper-personalized offerings. We build better customer experiences every day.
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.