World’s Most Influential Brands Digitally Transform CX with NovelVox

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Integrate & Unify Agent Experience
with Largest Library of Integrations

  • Agent Accelerator
  • Smart CTI Connector

Drive Digital Engagement from your Contact Center

  • Web & in-app chat
  • Social Messaging
  • CoBrowse
  • Video chat
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Contact Center Performance Management

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Customer Experience Management (CXM)

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Conversational Artificial Intelligence (AI)

Advance and Customizable Solutions
for Your Contact Center

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Put your Customers First with NovelVox

Integration & Unification

Unify all your data sources and empower agents with the right information at the right time

Supervisor Monitoring & Reporting

Making Supervisors smarter with advanced reporting and performance monitoring tools

AI for Contact Center

Scale up your contact center operations with human-like conversations

Digital Conversations

Equip your agents to collaboratively interact with customers across digital channels

Agent Productivity

Drive performance with agent productivity tools for your Contact Centers

Social Media Connectivity

Effectively drive social media engagements and brand management from your Contact Centers

Industry-specific Solutions
Made For You

Banking & Finance

Credit Unions



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Banking & Finance


I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Audrey Hill

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Tim Nicholas

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Mark Coleman

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mohammed Yasin


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The Economics of CX Journey: Why CX can be Worth

One of the biggest obstacles for businesses aiming toward customer centricity is getting tangible proof that their investment will yield returns. While sales can be tied to revenue growth and


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Patient and Member Experience in Healthcare – Trends in 2023

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5 Ways in which Agents can Work Smarter with Salesforce

With digital omnichannel solutions making deeper inroads into the contact center industry, are telephone conversations nearing their climax? Not really. Infact, according to a Gartner prediction report, close to 75%


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Improve CX and Automate Workflow with an Enhanced Salesforce Implementation

Plug the inherent loopholes in disparate Cisco, Avaya, Genesys, and Salesforce technologies to deliver a delightful customer experience. With the dawn of digitalization, customer expectations have gone up manifold. Annoyed


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Enhance Member Experience with Screen Pop & Agent Desktop for

Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle


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25 Top Predictions for Contact Centers

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Dealing with Annoyed Customers: Turn Challenge into an Opportunity

Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all


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Re-imagine Digital Omnichannel Engagement with CXInfinity

The limitations of traditional channels and processes are becoming the root cause of disconnect within the customer journeys resulting in poor customer service. The key is to bridge the communication


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