THE EXECUTION LAYER FOR REGULATED CX

Where AI and Customer Interactions Get Executed — Not Just Connected

NovelVox sits between your CCaaS, AI, and systems of record — controlling what gets executed
during every live customer interaction.

Connectivity moves data. We control execution.

Trusted by 200+ customers.
Proven across 1,000+ contact center deployments.

Built for Regulated CX Execution —
Not Just Integration

In regulated environments, connecting systems isn’t enough — every interaction must execute correctly across them.

NovelVox ensures every AI and agent action is executed correctly across systems of record — retrieved, validated, and completed in the right sequence, in real time, with full control and auditability.

Built on deep integrations across EHR/EMR, core banking, DMS, CRM, and more.

Purpose-Built for Regulated Industries

Designed for environments where every interaction must meet strict operational and regulatory requirements — across healthcare, banking, and beyond.

Banking & Credit Union
Healthcare
Automotive

Banking & Credit Union Contact Centers

Governed CX for Banking & Credit Union Operations

Unify core banking platforms with your contact center under controlled access, validation, and audit-ready workflows.

Ensure every action—whether initiated by an agent, chatbot, or IVR/IVA—follows approved financial processes, protects sensitive data, and maintains end-to-end traceability across regulated interactions.

Trusted by 200+ Companies

Healthcare Contact Centers

Integrated with Control

Integrate CCaaS, chatbots, and IVR/IVA with EMR/EHR and core healthcare systems—while governing how patient data is accessed and updated across workflows. Enable appointments, referrals, billing, and care coordination to execute securely within the contact center, with full visibility and traceability across patient interactions.

Trusted By 50+ Healthcare Enterprises

Automotive Contact Centers

Connected Customer Experience Under Control

Integrate CCaaS, digital channels, and voice automation with dealer management systems (DMS), vehicle telematics, and service scheduling platforms—while maintaining governance over customer data and service workflows.

Enable test drive bookings, service appointments, warranty claims, and vehicle delivery coordination to execute with compliance across every customer touchpoint.

Key Capability Pillars

CCaaS-Native Integrations

Pre-built integrations with leading CCaaS platforms—including Zoom, RingCentral and Five9, supporting regulated contact center operations.

Core System Connectivity

Secure connectivity to EHR/EMR, core banking, CRMs, and enterprise systems, aligned to industry-specific data access and handling requirements.

Workflow Orchestration

Execute real-time read and write actions across systems with built-in validations, approvals, and business rules required for regulated workflows.

Governance by Design

Enforce role-based access, audit trails, data masking, and controlled execution to meet regulatory and operational control expectations.

Integration Layer for Generative AI

Empower Your Generative AI with Your Data
and Your Intents

Don’t settle for a generic FAQ bot. Deliver end-to-end, contextual services by integrating your applications with Generative AI. Leverage AI to provide personalized support and natural interactions tailored to your customers’ needs.

Transform CX from Your Contact Center

Empower your contact center with the right tools and integrations, personalizing interactions at every touchpoint.

Improve Zoom Contact Center agility

Supercharge RingCentral Contact Center

Amplify Five9 Contact Center support

Elevate Dialpad Contact Center capabilities

Refine
Cisco Finesse workflows

Streamline
NICE Cloud operations

Optimize Genesys Cloud, Connect & Engage

Enhance Amazon Connect Agent Experience

Contact Center Integration Library

Effortlessly integrate 100+ essential business applications with your contact center, chatbots, and IVR/IVA. Streamline workflows, enable end-to-end self-service, boost efficiency, and reduce operational costs using NovelVox’s comprehensive Integration Library.