Take your customer engagement to the next level with our advance custom-made solutions designed for your specific contact center needs.
Unify all caller information on to a single screen view & reduce AHT.
View/monitor team performances with real-time data & statistics.
Get seamless contact center integration for your applications.
NextGen monitoring & get KPI threshold warnings on your mobile.
Maintain highest level of call quality & regulatory compliance.
Create/edit agent desktop or gadgets with drag & drop studio.
With an excellent 98.7% customer retention rate and more than a decade of expertise in providing formidable contact center services to various industry leaders, NovelVox has been consistently delivering best-in-class industry specific solutions. We recognize and understand that every industry, every customer is different and our strength lies in providing customizable, easy to use, focused solutions to our clients—so that they deliver exceptional customer experience. We have an extensive network of solution partners and members that enable us to convey the products and solutions we offer to organizations across the globe. We are also a trusted Cisco Partner, and Symitar VIP Member. Our solutions are Cisco Compatible.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We recovered what we invested in about 3 months just by saving on the average call time and increasing productivity. It allows my team to handle more calls in a day without compromising on the quality.
Since implementing NovelVox's software, we have been able to deliver a high level of customer experience as our agents are now more proactive while handling calls. They don’t need to waste time switching screens, or copy paste details to access the caller information. It definitely has turned out to be a very helpful tool.
NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.
NovelVox, being a market leader in unified customized agent desktop, has been providing industry-specific customized solutions in sync with the latest contact center technology available. Our Cisco unified contact center solutions are the most sought-after customer interaction solutions relied upon by various industry leaders.
In our constant endeavor to provide exceptional unified communication solutions, we keep on innovating and experimenting with the latest market trends so that our clients accomplish their business goals in the best possible way. 98.7% customer retention says a lot—it means our clients stay as we grow because we believe in earning our client.