Integration Built for Regulated CX
Integrations & Orchestration for CX in Regulated Industries
NovelVox connects engagement platforms and CX AI engines with systems of record and ensures compliant execution during live customer interactions.
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Healthcare -
Banking -
Credit Unions -
Automotive
Healthcare Experience Center
Optimise Agent Productivity & Reduce Costs with NovelVox Connected Healthcare Experience
Integrate your core healthcare applications, EMR/EHR with your existing contact center, chatbots, and IVR/IVA to introduce seamless workflow and efficient patient handling. Enable agents to deliver superior patient experiences with shorter handling times by automating workflows and allowing bots and IVR/IVA to provide end-to-end self-service.
Trusted By 50+ Healthcare Enterprises
Banking Experience Accelerator
Best-in-Class Self-Service & Agent Productivity with NovelVox Experience Accelerator
Equip your agents with the right information at the right time by unifying your core banking applications with your contact center. Bring in the power of workflow automation across IVR/IVA, and chatbots to ensure a consistent and connected customer experience across different communication mediums while keeping your agents efficient and astute.
Trusted by 100+ Companies
Credit Union Experience Accelerator
Supercharge Agent Productivity and Drive Exceptional Member Experience
Seamlessly connect Credit Unions core applications with your contact center, empowering agents to deliver faster resolution and exceptional member experience. Bring in improved efficiency, and end-to-end workflow automation over IVR/IVA and chatbots. Whether on voice calls, chats, chatbots, or IVR/IVA, always deliver a contextual, best-in-class experience.
Trusted by 100+ Companies
Automotive Contact Centers
Connected Customer Experience Under Control
Integrate CCaaS, digital channels, and voice automation with dealer management systems (DMS), vehicle telematics, and service scheduling platforms—while maintaining governance over customer data and service workflows.
Enable test drive bookings, service appointments, warranty claims, and vehicle delivery coordination to execute with compliance across every customer touchpoint.
Integration Layer for Generative AI
Empower Your Generative AI with Your Data
and Your Intents
Don’t settle for a generic FAQ bot. Deliver end-to-end, contextual services by integrating your applications with Generative AI. Leverage AI to provide personalized support and natural interactions tailored to your customers’ needs.
Standard AI vs Smart AI with NovelVox Integrations
Contact Center Integration Library
Effortlessly integrate 100+ essential business applications with your contact center, chatbots, and IVR/IVA. Streamline workflows, enable end-to-end self-service, boost efficiency, and reduce operational costs using NovelVox’s comprehensive Integration Library.
Transform CX from Your Contact Center
Empower your contact center with the right tools and integrations, personalizing interactions at every touchpoint.
Learn How We Are Improving Businesses
Stay updated with on-going trends, latest insights, reports, write-ups, and conversations curated by our experts.
Step-by-Step Guide to NovelVox’s Offerings
Whitepaper
Unified Agent Desktops: How Integrated Systems Improve Workflow and Productivity
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Casestudies
Prisma Health Equips 300+ Agents to Deliver Seamless Patient Care With NovelVox Solutions
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E-book
