NV Desk - The Most Powerful Help Desk Software Designed for Contact Center

Making Customer
Interactions Delightful
Personalize CX with Powerful Integrations
Serve Digital Consumers on Channels of Their Choice
Automate Customer Delight with AI


Drive Digital First Customer Service from your Contact Center
Chatbot & Automation
Digital Messaging
CoBrowse & Video Calling

Transform CX from Your Contact Center
Industries we work for
Industry-specific Solutions Made For You
Put your Customers First with NovelVox
-
Integration &
Unification -
Monitoring &
Reporting -
AI for Contact
Center -
Digital
Conversations -
Agent
Productivity -
Social Media
Connectivity

Integration & Unification
with the right information at the right time


Monitoring & Reporting
Making Supervisors smarter with advanced reporting
and performance monitoring tools


AI for Contact Center
human-like conversations


Digital Conversations
with customers across digital channels


Agent Productivity
tools for your Contact Centers

We make customer interactions delightful
NovelVox contact center software solutions enable brands to create superior agent and customer experience by leveraging next-gen contact center integrations. Our extensive integration library offers seamless integration with 75+ third-party applications, including leading CRMs, ticketing software, bespoke applications, internal databases, or legacy systems like Epic, Salesforce, Service Now, Zendesk, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc.
Industry-optimized call center solutions for Healthcare, Government, Banking and Finance, Credit Unions, and Retail & Telecom intend to empower agents to create memorable customer relationships instead of limiting them to query resolutions. Being a pioneer in creating unified contact center solutions for Cisco, Avaya, Genesys, and Amazon Connect, NovelVox ensures businesses stay ahead of customers’ expectations and delight them with hyper-personalized offerings. We build better customer experiences every day.
Social Media Connectivity
brand management from your Contact Centers