Take your customer engagement to the next level with our advance custom-made solutions designed for your specific contact center needs.
Seamless contact center experience from home office or on the move
Unify all caller information on to a single screen view & reduce AHT.
View/monitor team performances with real-time data & statistics.
Get seamless contact center integration for your applications.
NextGen monitoring & get KPI threshold warnings on your mobile.
Create/edit agent desktop or gadgets with drag & drop studio.
With an excellent 98.7% customer retention rate and more than a decade of expertise in providing formidable contact center services to various industry leaders, NovelVox has been consistently delivering best-in-class industry specific solutions. We recognize and understand that every industry, every customer is different and our strength lies in providing customizable, easy to use, focused solutions to our clients—so that they deliver exceptional customer experience. We have an extensive network of solution partners and members that enable us to convey the products and solutions we offer to organizations across the globe. We are also a trusted Cisco Partner, and Symitar VIP Member. Our solutions are Cisco Compatible.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We recovered what we invested in about 3 months just by saving on the average call time and increasing productivity. It allows my team to handle more calls in a day without compromising on the quality.
Since implementing NovelVox's software, we have been able to deliver a high level of customer experience as our agents are now more proactive while handling calls. They don’t need to waste time switching screens, or copy paste details to access the caller information. It definitely has turned out to be a very helpful tool.
NovelVox contact center software solutions create experiences for customers and agents. The advanced and integrated contact center solutions including Agent Desktop, Wallboards, CTI connector, Scripting tool, and more, intend to empower agents to create memorable customer relationships instead of limiting to query resolutions. NovelVox call center solutions provide a simpler and more promising way. We ensure higher customer satisfaction and cost savings.
NovelVox is a pioneer in creating unified contact center solutions. We are on the journey of creating innovative solutions that boost our customers’ engagement with their customers. We keep the businesses ahead of customer’s expectations with seamless 3rd party integration and hyper-personalized solution. We build better customer experiences every day.