Integration Built for Regulated CX
Integrations & Orchestration for CX in Regulated Industries
A Purpose-Built Integration Platform for Regulated Contact Centers
AI and engagement platforms manage interactions.
Systems of record—EHR/EMR, Core Banking, Policy Administration, DMS, and CRM—own regulated data and business logic.
Built for Regulated Industries
NovelVox is purpose-built for environments where CX must operate within strict operational and regulatory boundaries.
Banking & Credit Union Contact Centers
Governed CX for Banking & Credit Union Operations
Trusted by 100+ Companies
Healthcare Contact Centers
Integrated with Control
Trusted By 50+ Healthcare Enterprises
Automotive Contact Centers
Connected Customer Experience Under Control
Key Capability Pillars
CCaaS-Native Integrations
Pre-built integrations with leading CCaaS platforms—including Cisco, Avaya, Five9, and Amazon Connect—designed to support regulated contact center operations.
Core System Connectivity
Secure connectivity to EHR/EMR, core banking, CRMs, and enterprise systems, aligned to industry-specific data access and handling requirements.
Workflow Orchestration
Governance by Design
Integration Layer for Generative AI
Empower Your Generative AI with Your Data
and Your Intents
Don’t settle for a generic FAQ bot. Deliver end-to-end, contextual services by integrating your applications with Generative AI. Leverage AI to provide personalized support and natural interactions tailored to your customers’ needs.
Transform CX from Your Contact Center
Contact Center Integration Library
Learn How We Are Improving Businesses
Stay updated with on-going trends, latest insights, reports, write-ups, and conversations curated by our experts.
Whitepaper
Unified Agent Desktops: How Integrated Systems Improve Workflow and Productivity
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Casestudies
Prisma Health Equips 300+ Agents to Deliver Seamless Patient Care With NovelVox Solutions
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