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Integration Built for Regulated CX

Integrations & Orchestration for CX in Regulated Industries

NovelVox connects engagement platforms and CX AI engines with systems of record and ensures compliant execution during live customer interactions.
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A Purpose-Built Integration Platform for Regulated Contact Centers

NovelVox delivers secure, scalable integrations across systems of record—EHR/EMR, Core Banking, Policy Administration, DMS, and CRM—and governs how regulated actions are executed during live customer interactions, with real-time policy enforcement, sequencing, and audit-grade traceability.

Built for Regulated Industries

NovelVox is purpose-built for environments where CX must operate within strict operational and regulatory boundaries.

Banking & Credit Union Contact Centers

Governed CX for Banking & Credit Union Operations

Unify core banking platforms with your contact center under controlled access, validation, and audit-ready workflows.
Ensure every action—whether initiated by an agent, chatbot, or IVR/IVA—follows approved financial processes, protects sensitive data, and maintains end-to-end traceability across regulated interactions.
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Healthcare Contact Centers

Integrated with Control

Integrate CCaaS, chatbots, and IVR/IVA with EMR/EHR and core healthcare systems—while governing how patient data is accessed and updated across workflows. Enable appointments, referrals, billing, and care coordination to execute securely within the contact center, with full visibility and traceability across patient interactions.
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Automotive Contact Centers

Connected Customer Experience Under Control

Integrate CCaaS, digital channels, and voice automation with dealer management systems (DMS), vehicle telematics, and service scheduling platforms—while maintaining governance over customer data and service workflows.
Enable test drive bookings, service appointments, warranty claims, and vehicle delivery coordination to execute with compliance across every customer touchpoint.
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Key Capability Pillars

CCaaS-Native Integrations

Pre-built integrations with leading CCaaS platforms—including Cisco, Avaya, and Five9, supporting regulated contact center operations.

Core System Connectivity

Secure connectivity to EHR/EMR, core banking, CRMs, and enterprise systems, aligned to industry-specific data access and handling requirements.

Workflow Orchestration

Execute real-time read and write actions across systems with built-in validations, approvals, and business rules required for regulated workflows.

Governance by Design

Enforce role-based access, audit trails, data masking, and controlled execution to meet regulatory and operational control expectations.

Integration Layer for Generative AI

Empower Your Generative AI with Your Data
and Your Intents

Don’t settle for a generic FAQ bot. Deliver end-to-end, contextual services by integrating your applications with Generative AI. Leverage AI to provide personalized support and natural interactions tailored to your customers’ needs.

Transform CX from Your Contact Center

Empower your contact center with the right tools and integrations, personalizing interactions at every touchpoint.
Stay on top of every conversation
zoom logozoom logo
Improve Zoom Contact Center agility
Avaya logoAvaya logo
Supercharge RingCentral Contact Center
five9five9
Amplify Five9 Contact Center support
dialpad-logodialpad-logo
Elevate Dialpad Contact Center capabilities
cisco logocisco logo
Refine
Cisco Finesse workflows
webexwebex
Streamline
NICE Cloud operations
Genesys vectorGenesys vector
Optimize Genesys Cloud, Connect & Engage
Amazon connectAmazon connect
Enhance Amazon Connect Agent Experience

Contact Center Integration Library

Effortlessly integrate 100+ essential business applications with your contact center, chatbots, and IVR/IVA. Streamline workflows, enable end-to-end self-service, boost efficiency, and reduce operational costs using NovelVox’s comprehensive Integration Library.
View all Integrations

Learn How We Are Improving Businesses

Stay updated with on-going trends, latest insights, reports, write-ups, and conversations curated by our experts.

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Prisma Health Equips 300+ Agents to Deliver Seamless Patient Care With NovelVox Solutions

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Prisma Health Equips 300+ Agents to Deliver Seamless Patient Care With NovelVox Solutions

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Unified Communications

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Unified Communications – The Key to Business Success in a Hyper-dynamic Business Landscape

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Build CX That Executes Safely in
Regulated Environments

 Enable governed, industry-aligned workflows across your contact center, backend systems, and self-service channels.

Explore Industry-Specific Workflows
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Implementation Program

Develop your own integrations with NovelVox and get access to all our pre-built tools and proprietary solutions.

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 17+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

Explore NovelVox Solutions

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