EXECUTION LAYER FOR NICE CONTACT CENTER
Govern Every NICE Interaction with Complete Control and Auditability
NICE Manages the Interaction.
NovelVox Governs How It Gets Executed.
Agent Accelerator — Controlled Access, Complete Context
Smart CTI Connector — Controlled Interactions Within Systems
CCIP — Governed Workflow Execution Across Systems
iVision — Real-Time Compliance & Operational Visibility
Healthcare Experience Accelerator
Use Case Flow: Patient calls. Identity is verified through governed workflows. Scheduling actions are executed only after required validation steps, with all actions logged against the patient record.
Benefits: Controlled access, compliant workflows, complete audit trail.
Use Case Flow: Requests follow defined approval workflows across systems. Only authorized roles can initiate or complete actions, with every step recorded.
Benefits: Reduced risk, compliant processing, traceable execution.
Use Case Flow: Outbound interactions follow structured workflows with predefined steps. All actions, updates, and outcomes are logged automatically for audit.
Benefits: Consistent documentation, reduced compliance risk.
Banking & Credit Union Experience Accelerator
Use Case Flow: Customer authentication follows required verification steps before any account data is accessed. All actions are permission-controlled and logged.
Benefits: Secure access, regulatory compliance, full traceability.
Use Case Flow: Application workflows enforce step-by-step execution with role-based permissions. Updates are validated and recorded in real time.
Benefits: Controlled processing, reduced errors, audit-ready workflows.
Use Case Flow: Fraud workflows trigger predefined response sequences. Agents act within controlled permissions, with every decision and action logged.
Benefits: Faster response, defensible audit trail.
Automotive Experience Accelerator
Use Case Flow: Appointment workflows follow defined steps with controlled updates and automatic logging.
Benefits: Consistent execution, reduced errors.
Use Case Flow: Warranty data is accessed and updated based on role permissions, with all actions tracked for audit.
Benefits: Controlled access, defensible records.
Use Case Flow: Recall workflows enforce structured outreach with complete tracking of customer contact and outcomes.
Benefits: Regulatory compliance, full visibility.
Built for Regulated NICE Environments
Enforced workflow sequencing
Role-based permissions
Complete auditability
No platform disruption
Flexible deployment
Connect Systems—With Governance Built In
