Uncovering the Power of Advance Reporting and Analytics for your Contact Center

  • 00Days
  • 00Hours
  • 00Minutes
  • 00Seconds

Webinar

With the current global situation, it has become a top priority for businesses to keep their employees safe by making them work from home. Setting up the technology to support the efficient home office is the biggest challenge, but what could be a bigger challenge is how empowered the agents will be to handle the call to continue to offer experiential customer experience?

With NovelVox, you can ensure similar on floor experience even from work from home agents with seamless Mobile Agent app, Agent Desktop and Supervisor Desktop managing all your agents.

Solutions to Enable Seamless Work From Home Experience

Cisco Finesse Mobile Agent App: Setup and go live in 24 hours with the Android & iOS mobile app enabling your agent to work from home and stay connected to your contact center with a simple internet connection from their mobile & desktop.

Cisco Unified Agent Desktop: Do more than just answering calls with NovelVox Agent Desktop, which seamlessly integrates with your CRM, ticketing, and other 3rd party tools to offer high customer experience even from a home office.

Cisco Supervisor Desktop: Monitor and manage all agents' performance working from home either on the mobile app or agent desktop. Super loaded supervisor console enables the supervisor to barge-in, reskill agents, chat with agents or broadcast messages for the entire team.

Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Add Your Heading Text Here

Work From Home Solutions for Contact Centers by Novelvox
Online,Conference,Of,Colleagues,Through,A,Laptop.,Video,Call,For

With the current global situation, it has become a top priority for businesses to keep their employees safe by making them work from home. Setting up the technology to support the efficient home office is the biggest challenge, but what could be a bigger challenge is how empowered the agents will be to handle the call to continue to offer experiential customer experience?

Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Resources

Sorry, no posts matched your criteria.
Resource image

Contact Center Trends: What’s Next?

The CX industry has witnessed a lot of changes to the call center landscape over the years, from cloud communications and virtual agents to more use of analytics and intentional

27.07.2022

10:42 am

Learn more
Resource image

AI Voice bot: Drive Hyper-Personalization Across Different Industries

What is one thing common to the top brands of the world today- from Amazon, Starbucks to Spotify? Personalization, yes! But a mile ahead. If you were to cast a

22.07.2022

11:19 am

Learn more
Resource image

Is Your Sales Team Ready to Take Advantage of Cisco

For a business, how a sales rep interacts with customers is pivotal for customer retention, revenue realization, and overall growth. If representatives fumble over the phone with a customer, it

12.07.2022

01:50 am

Learn more
Resource image

How Avaya Salesforce Integration Improves Patient Interaction?

Across the shifting healthcare landscape, patient expectations are changing fast, placing new demands on healthcare providers. Your healthcare contact center is the first interaction that patients have with your organization

08.07.2022

01:56 pm

Learn more
Resource image

Move Beyond Hype – WhatsApp Chatbots for Your Business

With over more than 2 billion active users across 180 countries, WhatsApp has emerged as a leader in the area of messaging. From a simple messaging platform to connect friends

30.06.2022

08:26 am

Learn more
Resource image

5 Ways in Which Insurance Companies can Leverage Cisco Live

According to the study, “94% of the customers who proactively engaged with live chat were very or somewhat satisfied with the experience.” Trust is an integral part of the agent-customer

20.06.2022

06:14 am

Learn more
Resource image

Real-World Contact Center Lessons to Improve Patient Experience

Experience and Satisfaction matter just as much in the healthcare sector as in any other industry. With the growing healthcare awareness, the standard of patient satisfaction has changed a lot.

26.05.2022

02:48 pm

Learn more
Resource image

Core CX Challenges for Banking Contact Centers and How Unified

Banking today looks nothing like it did in years past. The smartphone has largely replaced the teller window as the main point of contact between a bank and its customer.

23.05.2022

01:28 pm

Learn more
Resource image

Mobilizing Agents with Unified Agent Desktop for a Delightful CX

The world has come a long way in terms of customer service. Personalization has become the most effective way to ensure maximum customer retention and loyalty. A vast majority of

12.05.2022

09:56 am

Learn more
Resource image

Screen Sharing VS Co-Browsing: What’s the Difference?

As humans, we have had many good experiences of how hand holding helped us to learn and grow. From taking our first step as a child or learning to ride

10.05.2022

08:18 am

Learn more

Request a Demo

  • This field is for validation purposes and should be left unchanged.

Subscribe to our free newsletter and get blog updates in your inbox

Request to Become a Partner

  • This field is for validation purposes and should be left unchanged.

Download Guide

  • This field is for validation purposes and should be left unchanged.

Refer an Opportunity

  • About Yourself

Download Brochure

  • This field is for validation purposes and should be left unchanged.