With the current global situation, it has become a top priority for businesses to keep their employees safe by making them work from home. Setting up the technology to support the efficient home office is the biggest challenge, but what could be a bigger challenge is how empowered the agents will be to handle the call to continue to offer experiential customer experience?
With NovelVox, you can ensure similar on floor experience even from work from home agents with seamless Mobile Agent app, Agent Desktop and Supervisor Desktop managing all your agents.
With the current global situation, it has become a top priority for businesses to keep their employees safe by making them work from home. Setting up the technology to support the efficient home office is the biggest challenge, but what could be a bigger challenge is how empowered the agents will be to handle the call to continue to offer experiential customer experience?
Most contact centers are caught up in a trade-off between “better service or faster service”. But ideally, good customer service shouldn’t be about compromising on either of these. What are
08.06.2023
08:01 am
How often do you ask your customers to repeat their queries? Upon call transfers, do customers have to explain why they are calling over and over again? Are your agents
06.06.2023
10:09 am
Healthcare organizations face a unique challenge when it comes to delivering seamless patient experience – i.e. ensuring the accuracy of the patients’ medical records exchanged during live interactions. A patient
24.05.2023
01:47 pm
Performance monitoring in a call center is an essential activity that enables agents track their performance, analyze metrics, and ensure efficient operations. The call center wallboard is a valuable tool
19.05.2023
06:54 am
Research shows that companies in the US alone suffer losses of $62 billion yearly due to poor customer service. Customer expectations are rising, with demands for greater personalization, faster service
03.05.2023
02:46 pm
The days of single-channel customer engagement and support are long gone. Today’s smart, digitally-savvy customers demand engagement and support via their preferred channels, as well as seamless channel-switching and personalized
27.04.2023
09:02 am
In the modern computing era, software integrations are extremely common. This era is characterized more by applications that can “play well” with other applications, rather than stand-alone applications that only
24.04.2023
01:11 pm
Automation is leading us to a world that was once only imagined as possible in science fiction, with its transformative effects being felt virtually across every industry. The arrival of
20.04.2023
12:33 pm
According to a Gartner survey, customer experience has become a key differentiator for more than 65% of companies. Many organizations are now competing solely based on how they improve their
18.04.2023
09:24 am
12.11.2021
01:31 pm
