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Work From Home Solutions for Contact Centers by Novelvox

With the current global situation, it has become a top priority for businesses to keep their employees safe by making them work from home. Setting up the technology to support the efficient home office is the biggest challenge, but what could be a bigger challenge is how empowered the agents will be to handle the call to continue to offer experiential customer experience?

With NovelVox, you can ensure similar on floor experience even from work from home agents with seamless Mobile Agent app, Agent Desktop and Supervisor Desktop managing all your agents.

Solutions to Enable Seamless Work From Home Experience

  • Cisco Finesse Mobile Agent App: Setup and go live in 24 hours with the Android & iOS mobile app enabling your agent to work from home and stay connected to your contact center with a simple internet connection from their mobile & desktop.
  • Cisco Unified Agent Desktop: Do more than just answering calls with NovelVox Agent Desktop, which seamlessly integrates with your CRM, ticketing, and other 3rd party tools to offer high customer experience even from a home office.
  • Cisco Supervisor Desktop: Monitor and manage all agents' performance working from home either on the mobile app or agent desktop. Super loaded supervisor console enables the supervisor to barge-in, reskill agents, chat with agents or broadcast messages for the entire team.
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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Products

Agent Accelerator for Cisco
Supervisor Desktop

Resources

Cisco Finesse Agent Desktop: The Backbone Of Contact Center Operations for Many Industries
Supervisor Agent Desktop – How It Affects the Contact Center and Customer Experience
Track Customer Journeys with Cisco Unified Agent Desktop
Smart CTI Connector for Webex Calling
Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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