Freshdesk CTI Integration
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Plug into Freshdesk for a
Seamless Customer Service Experience
Simplify Call Handling Operations
- Retrieve caller details effortlessly on the single Freshdesk interface
- Bid goodbye to screen toggling and resolve queries seamlessly with Freshdesk CTI integration
- Streamline support operations with features like screen pop, screen transfer, associate record, automated call logging, call disposition, and more.
Automate Agent Tasks with Productivity Add-ons
- Quickly share information on help guides and improve agent experience with an in-built Knowledge Base.
- Proactively handle customer queries with a user-friendly Case Management tool.
- Allow agents to evaluate their performance and make data-driven decisions with an integrated Agent Dashboard.
Robust Reporting and Call Management
- Equip supervisors with additional functionalities such as silent monitoring, whisper-in, agent state change, and barge-in
- Offer one-click monitoring controls for prompt assistance to agents.
- Efficiently manage high call volumes by leveraging real-time team and queue statistics.
Connected Workflows with Pre-built Integrations
- Compatible with Cisco, Avaya, Genesys & Amazon Connect.
- Supports Genesys Cloud Embeddable Framework for omni-channel engagements.
- Additional third-party integrations to ensure optimized customer service operations.
FAQ
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
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