Enhance Customer Experience with Freshdesk CTI Connector

No more screen toggling with seamless 3rd party application integration from CRM to ticketing for personalized customer experience. It empowers agents by displaying relevant customer details even before the call is answered.

  • Screen pop customer details
  • Optimize connector fields
  • Screen transfer with calls
Freshdesk CTI Connector

Optimized Freshdesk CTI Connector

Optimize connector interface as per the business and empower agents with customer information for proactive assistance to have a memorable interaction. All call controls and speed dials are embedded within the CTI.

  • Over 70 3rd party integration
  • Click to dial for rapid and automatic dialing
  • Call controls embedded in the connector
Freshdesk CTI Connector

Freshdesk CTI Integration to Empower Agents

Increase agent efficiency by screen popping relevant details of customer that improves call resolution and reduce average call handle time with no more screen swapping, leading to exceptional customer experience.

  • Real-time data of agent queues/skill group is available to agent
  • Configure prefix and suffix required to dial out
  • Add call notes with configurable log templates and wrap-up codes
Freshdesk CTI Connector

Freshdesk CTI integration is a powerful tool for your contact center agents. It empowers your agents with required caller information as the call rings. In addition, Freshdesk connector does not need your agents to switch screens when on the call. NovelVox offers Freshdesk CTI integration for Cisco, Avaya, Genesys, and Mitel.

The Freshdesk CTI connector makes life easy for agents and customers too. There is no need to repeat information to the agent every time on call. The call controls are embedded within the interface. From routing to recording, everything can be done seamlessly.

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