Freshdesk CTI connector for Contact Centers
Say yes to personalized customer experience! Enlighten agents with call context for a smooth interaction flow with NovelVox Freshdesk CTI connectors. Understand customer intent and deliver proactive assistance with seamless integration.
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Enhance Customer Experience with Smart CTI Connector
No more screen toggling with seamless 3rd party application integration from CRM to ticketing for personalized customer experience. It empowers agents by displaying relevant customer details even before the call is answered.
- Screen pop customer details
- Optimize connector fields
- Screen transfer with calls
Optimized Freshdesk CTI Connector
Optimize connector interface as per the business and empower agents with customer information for proactive assistance to have a memorable interaction. All call controls and speed dials are embedded within the CTI.
- Over 75+ 3rd party integration
- Click to dial for rapid and automatic dialing
- Call controls embedded in the connector
Freshdesk CTI Integration to Empower Agents
Increase agent efficiency by screen popping relevant details of customer that improves call resolution and reduce average call handle time with no more screen swapping, leading to exceptional customer experience.
- Real-time data of agent queues/skill group is available to agent
- Configure prefix and suffix required to dial out
- Add call notes with configurable log templates and wrap-up codes
The Freshdesk CTI connector makes life easy for agents and customers too. There is no need to repeat information to the agent every time on call. The call controls are embedded within the interface. From routing to recording, everything can be done seamlessly.
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