Freshdesk CTI integration is a powerful tool for your contact center agents. It empowers your agents with required caller information as the call rings. In addition, Freshdesk connector does not need your agents to switch screens when on the call. NovelVox offers Freshdesk CTI integration for Cisco, Avaya, Genesys, and Mitel.
The Freshdesk CTI connector makes life easy for agents and customers too. There is no need to repeat information to the agent every time on call. The call controls are embedded within the interface. From routing to recording, everything can be done seamlessly.