Unified agent experience for personalized CX
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Engage with customers across digital channels
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Historical reporting for informed decision-making
Optimization performance with real time monitoring
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No more screen toggling with seamless 3rd party application integration from CRM to ticketing for personalized customer experience. It empowers agents by displaying relevant customer details even before the call is answered.
Optimize connector interface as per the business and empower agents with customer information for proactive assistance to have a memorable interaction. All call controls and speed dials are embedded within the CTI.
Increase agent efficiency by screen popping relevant details of customer that improves call resolution and reduce average call handle time with no more screen swapping, leading to exceptional customer experience.
The Freshdesk CTI connector makes life easy for agents and customers too. There is no need to repeat information to the agent every time on call. The call controls are embedded within the interface. From routing to recording, everything can be done seamlessly.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals