NovelVox

Win Cross-sells and Up-sells with Hyper-personalized Offers

Prepping up your customer service agents for enhanced demand generation

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Research shows, customer service teams interact with customers up to 15 times more than sales teams. This means that your call center agents can effectively contribute to drive cross-sell and up-sell services through regular one-on-one interactions with customers. To enable, it’s imperative to empower your agents with right integrations that showcase the most-relevant customer information – be it customer profile, past interaction, most-relevant offers, discounts, etc – at the right time.

Read this use case to learn about must-have agent desktop integrations and ways to empower your agents, enabling them to boost demand generation during live interactions.

Key Highlights:

Download this use case to learn about:

Why pitching same, repetitive offers won’t work

How to equip customer service teams with right pitch/discounts

Driving hyper-personalization with unique agent desktop integrations

Analyzing customer purchase capacity & past preferences

Achieving higher customer satisfaction with personalized offerings

Win Cross-sells and Up-sells with Hyper-personalized Offers
Win Cross-sells and Up-sells with Hyper-personalized Offers

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