Meet us at PCC EMEA, Brussels, Belgium, April 14-17, 2024 and Transform Digital Experience for Avaya.
Research shows, customer service teams interact with customers up to 15 times more than sales teams. This means that your call center agents can effectively contribute to drive cross-sell and up-sell services through regular one-on-one interactions with customers. To enable, it’s imperative to empower your agents with right integrations that showcase the most-relevant customer information – be it customer profile, past interaction, most-relevant offers, discounts, etc – at the right time.
Read this use case to learn about must-have agent desktop integrations and ways to empower your agents, enabling them to boost demand generation during live interactions.
Key Highlights:
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