NovelVox’s Unified Agent Desktop is designed specifically for healthcare providers to put your patient first—every time. With integrated Agent Desktop to EMR/EHR including EPIC, Cerner, Aetna, etc., agents get instant access to all information of the caller like the last appointment status, reason for call, doctor’s availability and more. Agents can transfer a call with complete information easily within multiple departments. Agents not only can read data but can take actions like manage appointments, raise service requests and more right from their agent desktop.
NovelVox Supervisor Desktop lets supervisors broadcast vital information to an agent on a live call in real-time without breaking or interfering the agent-patient conversation. This enables supervisors to manage agents facing queries from patients and visitors and set real-time KPIs accordingly. It is custom built as per the requirements of healthcare providers and is compatible with contact center providers from Cisco, Genesys, and Avaya. NovelVox Supervisor Desktop provide supervisors with features like silent monitoring, Barge In, agent reskilling etc.
With 98.7% customer retention rate, NovelVox has been providing customized healthcare solutions to healthcare providers for over a decade now. Our healthcare specific contact center products are specifically designed to cater to the ever-growing demands of the healthcare industry with the aim of putting patients first. Now, contact center agents can raise service requests, manage appointments and more with ease.