NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Unified Agent Desktop : All You Need to Know
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Personalized Support for a Frictionless Patient Experience
Transforming Patient Service In Healthcare
The integrated desktop specially designed for healthcare providers gives agents of centers such as EPIC, Cerner, Aetna, Allscripts, Telmed IQ, and other core platforms, instant access to caller information like the last appointment status, reason for call, and doctor’s availability
Enables supervisors to manage agents facing queries from patients and visitors with the help of features like silent monitoring, barge in and agent reskilling, and setting real-time KPIs
NovelVox embedded CTI connector compatible with Cisco, Avaya, and Genesys automatically displays the relevant patient information, enabling agents to handle calls more effectively
Full compliance with HIPAA and other standards, ensuring the safety of Personally Identifiable Information (PII) of the patient such as mobile number, MRN, name, date of birth, gender, national IDs, and passport numbers
NovelVox’s Digital Signages enable managing the information flow in various healthcare setups, and iVision contact center wallboards offer a unified view of key metrics that enables supervisors to motivate agents and make informed decisions
With all patient details available in a unified view, agents can provide personalized customer service and engage proactively by reminding patients about upcoming visits, refilling prescriptions, and providing updates on healthcare services
Provides real-time stats and metrics of both—individual and team performances so agents can improve their performance and supervisors can create seat plans, set KPIs, and improve center efficiency
Healthcare-focused AI Tools
An automated, new-age contact center solution
Powered by Conversational AI and intelligent capabilities like sentiment analyzer (patient’s mood), chatbots effortlessly capture clinical speech and make meaningful conversations
Virtual agents can authenticate patients through HIPAA-compliant protocols
Pitch the most appropriate response with real-time suggestions and information inputs from the integrated knowledge base
Every email interaction with Email Assist is personal and purposeful
Faster issue resolution by tapping into relevant internal and external data sources such as knowledge base or FAQ pages
Helps manage call quality and compliance to standards such as HIPAA
Conversational AI for Healthcare
Customers can seek quick response for their queries made across multiple digital channels
CXInfinity, an omnichannel messaging and conversational AI platform facilitates needs like video consultations, thereby allowing patients to avail treatment from the comfort of their homes
Without any VPN requirement or hassles of installations, contact centers ensure a personalized customer experience at low costs
With the unified agent desktop, patient information and appointment scheduling details are pulled from the EMR or EHR, call control and chats are managed by Finesse Gadgets, and calls are disposed into CRM or bespoke applications effortlessly.
Real-time, personable conversations through an easy interface
Drive greater satisfaction and loyalty
Expedite support and boost operational efficiency
Personalized interactions, delighted customers
Smart Business Workflows for Healthcare
NovelVox solution enables automated appointment, patient confirmation, past visit details, no show appointment, waiting list, discharge list, outpatient, and surgery list.
Automation and self-service capabilities help resolve simple L1 issues more efficiently
Custom-built as per the requirements of healthcare providers and easy integration with all major EHR systems and applications of other providers such as EPIC, Cerner, and Aetna.
EXTENSIVE CONTACT CENTER COMPATIBILITY
Optimize Genesys Cloud, Connect & Engage
Cisco Finesse workflows
Avaya Contact Centers
Enhance Amazon Connect Agent Experience
Transform your Five9 Contact Center
Wide Contact Center Compatibility
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals