Enabling Healthcare Providers to Offer Exceptional Patient Experience

Personalized Support for a Frictionless Patient Experience

Transforming Patient Service In Healthcare

Deliver Rich Patient Experience and
Increase Operational Efficiency

NovelVox’s healthcare-specific contact center products are specifically designed to cater
to the ever-growing demands of the healthcare industry. By leveraging our Unified Agent
Desktops, interactive wallboards, and Supervisor Desktops for the healthcare industry, an
integrated, 360-degree view of the patient/customer information enables quick, reliable,
and efficient service.

Unified Agent Desktops

The integrated desktop specially designed for healthcare providers gives agents of centers such as EPIC, Cerner, Aetna, Allscripts, Telmed IQ, and other core platforms, instant access to caller information like the last appointment status, reason for call, and doctor’s availability

Supervisor Desktop

Enables supervisors to manage agents facing queries from patients and visitors with the help of features like silent monitoring, barge in and agent reskilling, and setting real-time KPIs

CTI connector

NovelVox embedded CTI connector compatible with Cisco, Avaya, and Genesys automatically displays the relevant patient information, enabling agents to handle calls more effectively

Protocols for Complete Patient Data Security

Full compliance with HIPAA and other standards, ensuring the safety of Personally Identifiable Information (PII) of the patient such as mobile number, MRN, name, date of birth, gender, national IDs, and passport numbers

iVision Plus Digital Signage Wallboards

NovelVox’s Digital Signages enable managing the information flow in various healthcare setups, and iVision contact center wallboards offer a unified view of key metrics that enables supervisors to motivate agents and make informed decisions

Personalized, Real-time Data

With all patient details available in a unified view, agents can provide personalized customer service and engage proactively by reminding patients about upcoming visits, refilling prescriptions, and providing updates on healthcare services

Actionable Insights for Agents And Supervisors

Provides real-time stats and metrics of both—individual and team performances so agents can improve their performance and supervisors can create seat plans, set KPIs, and improve center efficiency

Mobile Agent

Mobile Agent App keeps all your remote agents, hospital workers and field technicians connected

Healthcare-focused AI Tools

Convert Conversations into Relationships with Full AI Toolset

An automated, new-age contact center solution

Intelligent Chatbots

Powered by Conversational AI and intelligent capabilities like sentiment analyzer (patient’s mood), chatbots effortlessly capture clinical speech and make meaningful conversations

Patient Authentication

Virtual agents can authenticate patients through HIPAA-compliant protocols

Agent Assist

Pitch the most appropriate response with real-time suggestions and information inputs from the integrated knowledge base

Email Assist

Every email interaction with Email Assist is personal and purposeful

Cognitive Search

Faster issue resolution by tapping into relevant internal and external data sources such as knowledge base or FAQ pages

Helps manage call quality and compliance to standards such as HIPAA

Conversational AI for Healthcare

Elevate the Patient Experience and Drive Loyalty with CXInfinity

Core integration and pre-built use cases help
deliver an optimized performance

Multi-channel Support

Customers can seek quick response for their queries made across multiple digital channels

Video Support

CXInfinity, an omnichannel messaging and conversational AI platform facilitates needs like video consultations, thereby allowing patients to avail treatment from the comfort of their homes

Fast Deployment

Without any VPN requirement or hassles of installations, contact centers ensure a personalized customer experience at low costs

Personalized engagement across channels
in real-time with CXInfinity
Leverage CXInfinity for Multiple Use
Cases
Patient Care
Patient Outreach
Customer Service

Seamless Engagement

Connect and Engage with Customers on their Favorite Channels

With the unified agent desktop, patient information and appointment scheduling details are pulled from the EMR or EHR, call control and chats are managed by Finesse Gadgets, and calls are disposed into CRM or bespoke applications effortlessly.

Webchat and in-app

Real-time, personable conversations through
an easy interface

Social conversations

Drive greater satisfaction and loyalty

Text messaging

Expedite support and boost operational efficiency

Voice chat

Personalized interactions, delighted customers

Smart Business Workflows for Healthcare

Scalable to Meet New Business Needs

NovelVox solution enables automated appointment, patient confirmation, past visit details, no show appointment, waiting list, discharge list, outpatient, and surgery list.

Automated Workflows

Automation and self-service capabilities help resolve simple L1 issues more efficiently

Customization and Easy Integration

Custom-built as per the requirements of healthcare providers and easy integration with all major EHR systems and applications of other providers such as EPIC, Cerner, and Aetna.

Seamless Integration with

Pre-defined 100's of intents for Healthcare

Appointment

Workflow
Automation

EHR for patient visits

Workflow module for Organ Transplant

Billing

Admission, Discharge and Transfer (ADT)

Wide Contact Center Compatibility

NovelVox Solutions Compatible with All Contact Centers

All NovelVox solutions for healthcare are compatible with contact center providers from Cisco, Genesys, Avaya and platforms of EPIC, Cerner, and Aetna. With a 98.7% customer retention rate, NovelVox has provided customized healthcare solutions to healthcare providers for over a decade.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

  • Hidden
  • Hidden

Download Brochure

  • Hidden

Request a Demo

  • Hidden