Unified Agent Desktop for Healthcare
NovelVox’s Unified Agent Desktop is designed specifically for healthcare providers to put your patient first—every time. With integrated Agent Desktop to EMR/EHR including EPIC, Cerner, Aetna, etc., agents get instant access to all information of the caller like the last appointment status, reason for call, doctor’s availability and more. Agents can transfer a call with complete information easily within multiple departments. Agents not only can read data but can take actions like manage appointments, raise service requests and more right from their agent desktop.
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Why NovelVox for Healthcare?
With 98.7% customer retention rate, NovelVox has been providing customized healthcare solutions to healthcare providers for over a decade now. Our healthcare specific contact center products are specifically designed to cater to the ever-growing demands of the healthcare industry with the aim of putting patients first. Now, contact center agents can raise service requests, manage appointments and more with ease.
Features of Unified Agent Desktop for Healthcare
- Automated patient confirmation showing when an appointment is confirmed
- Last five visit details of the patient including patient name, physician name, specialty, department, date and time
- No show appointment—list of appointments when the patient failed to attend
- Waiting list, outpatient and surgery list. including MRN details, number, specialty, requested date
- Appointment request list—this shows a list of appointments requested by patient, details include MRN, request date, and specialty
- Last five appointments—details include MRN, appointment, date, time, physician, specialty, and appointment type
- Discharge list—this shows a list of discharged patients from the institution, details include MRN, discharge date and time and doctors name
- Patient information—details include the mobile number, MRN, name, date of birth, gender, national IDs and passport numbers
- Integration to your ticketing application
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