REGULATED CX FOR HEALTHCARE
Where Patient Interactions Become Controlled, Compliant Execution
Technology Partners
Real-Time Execution Control for Every Regulated Patient Interaction
- AI that executes clinical actions — not just responds
- Agents operating within controlled workflows — not navigating fragmented systems
- Self-service that meets compliance — not just deflects calls
Comprehensive Self-Service
Solution Empowering Patients
Enable secure, compliant self-service by integrating IVR/IVA with 100+ healthcare applications through NovelVox. Patients can manage appointments and prescriptions independently, with robust authentication and data controls protecting sensitive information.
Patients can schedule, check, and cancel appointments through IVR/IVA workflows connected to EHR systems. All interactions follow secure authentication protocols and maintain accurate scheduling records.
Patients can request prescription refills through secure IVR/IVA interactions integrated with clinical systems. This ensures continuity of care while maintaining controlled access to medical data.
Patients can securely access medical records from systems like Epic, including lab results, medication history, and diagnoses, with proper authentication and audit controls in place.
Automate responses to billing queries using IVR/IVA and AI while ensuring financial and patient data is handled in compliance with healthcare regulations.
Send automated appointment reminders and pre-visit instructions while maintaining secure communication channels and patient data privacy.
Provide patients with relevant and personalized information about their conditions, treatments, and medications while ensuring sensitive data is shared securely.
Collect structured patient feedback while maintaining confidentiality and compliance with healthcare data handling standards.
Automated Workflows
Driving Agent Efficiency
Automate routine workflows while maintaining strict control over patient data access and usage. By integrating healthcare systems with contact center operations, agents can deliver faster service within a secure, compliant, and governed framework.
Provide agents with a unified view of patient information, enabling contextual interactions without navigating multiple systems. Access is governed by role-based permissions.
Verify patient identity using multi-factor authentication before granting access to sensitive health information, ensuring compliance with privacy regulations.
Enable secure and compliant payment processing with intelligent recording controls that pause during sensitive transactions and resume afterward.
Integrate with healthcare standards such as HL7 and FHIR to ensure secure, structured, and compliant data exchange across systems.
Enable real-time alerts for critical care scenarios while ensuring controlled and prioritized access to sensitive patient information.
Manage referrals within a structured workflow while maintaining visibility, traceability, and compliance across care coordination processes.
Enhance Epic Call Hub and CRM modules with interaction logs and recording links, ensuring complete visibility and audit readiness for patient interactions.
Healthcare-Driven Solutions for
Secure and Scalable Patient Service
Agent Accelerator
Agent Accelerator provides a unified, compliance-aware workspace that brings patient records, interaction history, and clinical data into a single interface. Agents can access the information they need instantly, reducing delays and improving the quality of patient interactions while maintaining secure, role-based access to sensitive data.
CCIP
CTI Integration
Epic CTI Connector
Enhancing Patient Experience with Epic CTI Integration
Transparent Communication
Faster Resolutions
Real-time data reduces delays and improves response times, enabling quicker resolutions.
Empathy in Every Interaction
