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NovelVox

Healthcare

Amplify Healthcare Contact Center Performance with 100+ Integrations

NovelVox Integration Platform helps healthcare contact center systems and IVR/IVA solutions seamlessly connect with backend applications like Epic, Oracle Health, Athena, Meditech, Allscripts, enabling improved agent efficiency and overall contact center performance.
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Comprehensive Self-Service Solution Empowering Patients

Empower patients with self-service capabilities by integrating IVR/IVA with over 100 core applications through the NovelVox platform. Enable effortless appointment scheduling, prescription refillment, and more, all without manual interventionโ€”cutting costs, reducing average handling time, and enhancing patient experience.

Let patients schedule, check-in, and cancel appointments on their own through end-to-end self-service with IVR/IVA integration.

Bring convenient patient experience with self-service powered prescription refilement. Let patients manage prescription refillment through seamless IVR/IVA-enabled interactions.

Enable patients to access their medical records from EPIC including lab results, medication history, and recent diagnoses.

Let patients swiftly and accurately get answers to regular billing questions with the help of IVR/IVA and AI, ensuring patient satisfaction and operational efficiency.

Automatically remind patients of their latest appointments and send pre-visit questionnaires to help them be prepared for upcoming appointments.

Let patients be informed and educated on their medications, condition, wellbeing, treatments, and preventative care based on their specific needs.

Gather feedback from patients about their experience, identify the gaps, and work on improving the overall patient interaction process.

Automated Workflows Driving Agent Efficiency and Performance

Streamline and automate routine workflows to save time and reduce manual effort, enabling healthcare staff to focus on critical tasks and deliver timely, patient-centric care. Enhance the efficiency of healthcare contact centers and reduce operational costs with automation.

Give agents quick access to critical patients, helping them lead contextual and meaningful interactions without having to toggle screens.

Verify patient identity before connecting to an agent using multi-factor authentication methods, ensuring seamless authentication and faster resolutions.

Ensure secure and in-compliant transactions with smart audio and screen recording mechanics that pause during transactions and resume once the payment has been made.

Integration with major healthcare protocols like HL7, FHIR, and smart apps enables seamless access to patient directories and smooth patient handling for agents.

Empower agents to handle code calls seamlessly by notifying them in real-time of the pending code calls in the queue.

With referral management built-in the Agent Accelerator, agents can track the lifecycle of inbound and outbound referrals without having to switch between screens.

Enhance Epic Call Hub and CRM module with interaction logs, recording links to enable 360 degree patient view within Epic and drive personalized interactions.

Healthcare-Driven Solutions for
Optimum Patient Service

Predictably scale healthcare contact center and drive optimum operational efficiency with NovelVox’ s 100+ integration library. Seamlessly connect core healthcare applications with IVR/IVA solutions as well as ACD, enabling end-to-end self-service, automated workflows, and reimagined agent productivity.

Agent Accelerator

Empower agents with a unified dashboard and quick access to EMR/EHR, patient information and latest medical diagnoses, enabling faster, more personalized, and exceptional patient service. Agent Accelerator from NovelVox unifies all relevant healthcare applications and patient information in a single glass pane window, simplifying patient interactions and patient servicing.

IVR/IVA Solutions

Integrate IVR/IVA with 100+ healthcare applications like Epic, Oracle Health, Meditech, and AthenaHealth and enable end-to-end self service, smart deflection and reduced agent dependency. Empower patients to resolve issues and perform tasks independently through intuitive, menu-based IVR interactions seamlessly integrated with backend systems.

CTI Integration

Provide agents with quick access to critical patient information by integrating EPIC EHR with contact center and bringing key calling features within the EHR itself. ScreenPop relevant patient information and let agents seamlessly connect with patients and deliver optimum service without having to switch screens.

Epic CTI Connector

Epic CTI Connector from NovelVox brings the complete telephony system with automatic call logging, ScreenPop and Click to Dial within the EPIC interface, empowering agents to deliver top-notch patient experience without having to switch screens.
Every call made or received provides agents instant access to relevant patient data directly on the Epic EHR screen. It enables agents to focus on efficiently resolving patient issues and nurturing lasting relationships, eliminating the need for cumbersome navigation across multiple windows to access relevant information.

Enhancing Patient Experience with Epic CTI Integration

With instant access to patient information during calls, agents can lead contextual conversations, making patients feel heard and supported.

CTI integration eliminates delays by providing agents with real-time patient data, reducing hold times and ensuring swift resolutions.

With Epic integration, agents have the context they need to engage with empathy, promoting a sense of trust and understanding.

Epic Connector empowers agents to deliver tailored interactions, enhancing engagement and encouraging proactive healthcare participation.

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Integration Layer for Generative AI

Empower Your Generative AI with Your Data
and Your Intents

Donโ€™t settle for a generic FAQ bot. Deliver end-to-end, contextual services by integrating your applications with Generative AI. Leverage AI to provide personalized support and natural interactions tailored to patients’ needs.
Unlock Efficient Workflows and Superior Patient Service with Next-Gen Healthcare Contact Center
Schedule a demo today to learn how we can help you elevate agent productivity and drive performance
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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  • 350+ Deployments in 20+ Countries

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