Menu
CXINFINITY
Acquire Exponential Business Growth with Omnichannel Customer Engagement Platform
- Personalize customer support
- Drive more leads
- Sales
Level up customer experience
with CXInfinity
Omnichannel + AI + Happy agents = best customer service ever
Stay close to your customers —
wherever they are
Make customer care
a delight
Capture and
convert more leads
Talk to customers
on their favorite
channels
Never lose a
conversation
Drive competitive advantage with
high-end Digital Customer Engagement Platform
Go live in no time with your business optimized bot and 100s of predefined intents
and built in integrations and be productive from DAY 1
CONSISTENTLY EXCELLENT SERVICE
Deliver a level-ahead customer experience with omnichannel customer engagement software solution.
Our bespoke omnichannel solutions make every customer interaction a connected and engaging experience.
- From phone and chat, to email, text and social – put your customers’ favorite channels at your team’s fingertips. Manage all conversations, resolve customer requests and offer all customer service seamlessly in a single window.
- From first interaction and throughout the customer lifecycle – give customers the support they need along their journey. Connect all your data sources and rely on AI to bring up customer information and relevant knowledge base sections automatically – so agents have the right answers instantly.
WOW CUSTOMERS FROM DAY 1
Capture and convert leads efficiently
Capture and convert your hard-earned traffic efficiently with an omnichannel customer experience platform to boost customer engagement and conversion rate.
Seize every opportunity and maximize your ad spend with smart lead capture.
- Personalize the visitors web experience based on where they are on the website
- Capture leads with branded forms, bots and live chat
Enable agents to engage visitors based on their behavior
- Glean context and engage customers proactively via live chat
- Enable agents to see customer engagement history and respond appropriately to maximize conversion opportunities
- Optimize follow up to close more leads
CONSISTENTLY EXCELLENT SERVICE
Keep customers for life
Stay within reach – wherever your customers are, and keep conversations flowing to help your customers reach their goals.
- Capture conversations on any channel and continue them on any other channel.
- Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.
- Track conversation history in one unified workspace and respond seamlessly to messages, emails, and calls.
- Use data to optimize future conversations and wow your customers.
Improve service operations with omnichannel software solution
Uncomplicate agents’ lives with omnichannel connectors that enable them to handle digital interactions from within a CRM or CSM application.
- Embeds within the CRM/CSM environment to enable omnichannel interaction handling for agents
- Intuitive connector interface to seamlessly access key CXInfinity-driven features
- Provides options to toggle CXInfinity workspaces i.e., Supervisor, Reporting, InfiBot, etc
- Ready integration available for ServiceNow and MS Dynamics
Use Cases
Seamless customer engagement across channels
Connect with customers across channels and retain their full context even when they switch channels. Empower agents with one unified workspace to handle interactions from email, social, chat, and even bot-escalated interactions for connected and consistent customer experiences across channels.
Automate customer onboarding and win more upsell opportunities
Redefine CX with automated yet connected conversations. Seamlessly integrate bots with your backend systems, core-industry apps, and more – ensuring they have the complete context while addressing live customer interactions. Don’t just offer service, upsell based on their customer journey and onboard new customers faster.
Walk customers through processes with Guided Cobrowsing
Achieve customer delight and service excellence through guided co-browsing sessions. Allow customers to request a walkthrough session for a clearer understanding of your services, processes, or products. Don’t break communication, walk them through the forms and online onboarding process step by step via Co-browse.
Personalize customer service & account management via video call
Create hyper-personalized customer engagements by adding the video-call capability to your chats. Empower agents with a fully-integrated workspace to quickly resolve customer concerns by just looking at their past interaction history, integrated knowledge base, and other backend systems – all from a single interface.
Delight customers even when conversations don’t happen in real time
Boost agent efficiency and simplify customer follow-up with proactive tools
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
