CXINFINITY
Infinite Engagement Possibilities.
One CX Platform.
Empower your customer service with AI-based, omnichannel customer engagement platform designed to propel lasting, valuable relationships with your customers. Connect, collaborate, and cater to your customers in real time with AI-powered omnichannel engagement platform, CXInfinity.
Brands we have worked with
Why CXInfinity?
Omnichannel
Communication
Establish seamless communication with your customers across sales, marketing promotions, transactions, support and every other stage of customer journey, and on every digital channel, all from a single unified window.
Self-Service Personalized Interactions
Create tailored customer experiences for your customers based on their behavior, needs, and preferences. Deliver dynamically crafted responses and messages to make your customers feel right at home with every interaction.
AI-Powered
Enable great customer service at scale with the help of Artificial Intelligence. Manage higher support and sales volume while maintaining customer satisfaction and retention. Bring in smart bots and improve your teamโs productivity.
Integration-Ready
Connect CXInfinity with your favorite marketing and support applications to deliver unparalleled service across every digital touchpoint. Ensure seamless connectivity between apps while cutting costs and improving scalability.
The All-in-One Customer Engagement Platform
Putting Art in Artificial Intelligence
Conversational AILet AI handle routine interactions with the finesse of a human agent. Our conversational AI chatbots will help you cut down operational costs, improve productivity, and make customer service processes more efficient through automation.
Sentiment AnalysisGet actionable insights into your customersโ emotions and opinions and make informed decisions across all business endeavors. From product development to customer reachout, ensure exceptional effort with sentiment analysis.
Summarized TranscriptsGet a gist of every conversation with automated AI-powered transcript summarization. Be on top of every interaction with your customers and make necessary changes to your customer service approach based on instant summarized transcripts.
Automated Ticket CreationAutomatic ticket creation ensures seamless support by generating and prioritizing tickets from interactions across email, chat, and social media. This streamlines issue resolution and enhances customer satisfaction.
Optimized Digital Presence
Unified PlatformWith one unified window, access and engage with all your customers regardless of where they are reaching out from. Ensure real-time response across all major digital communication channels without complicating it for your agents.
Contextual CommunicationMake every interaction with your customers quick, simple, and valuable. Keep your agents informed and drive personalized communication on every digital platform with integrated customer data.
Campaign PortalCreate, manage, and launch full-fledged marketing campaigns for all digital channels including SMS, Email, and WhatsApp. Stay on top of every outbound campaign and its responses, providing personalized digital experiences for your audience.
Customer Journey OrchestrationCreate seamless and worthwhile experiences for your customers throughout their journey with you. Keep your customers for life with an integrated customer engagement strategy for every touchpoint and throughout the sales funnel.
Website Engagement Done Right
Co-browsingCultivate loyalty and advocacy with face-to-face interactions and co-browsing sessions, helping customers onboard faster and overcome obstacles in real time. Collaborate with visitors in real time to help them get over an obstacle or make a purchase.
Behavior-based WorkflowsEnsure customers are connected with the relevant agents (AI Bot>Agent>Supervisor) according to their unique needs and queries. Enable quick issue resolutions and efficient customer service with behavior-based workflows.
Cart Abandon NotificationsGet instant notification as a customer abandons a cart and device personalized win-back campaigns to persuade them to complete the purchase.
Integration Ready, Result Driven
Ticket ManagementSeamlessly create and manage tickets as and when a customer raises a complaint without having to shift through apps. You can also keep track of previous ticket history while interacting with a customer for contextual communication.
Outbound Campaign ManagerMaster your marketing with an integrated outbound campaign manager. Create compelling campaigns, track progress, retarget cart abandoners and repeat visitors, and proactively engage customers, all from a single unified screen.
Improved Data AccuracyShare data between applications and systems seamlessly with our integration-ready customer engagement platform. Aggregate and centralize data from various sources, creating a single source of detailed and relevant information for agents.
Cost SavingReduce the need for manpower and maintenance cost by consolidating multiple databases into one infrastructure that can be managed by a single team from a single platform.Deliver excellent customer service at scale while cutting cost and effort.
Your Complete Communication Needs, Sorted
Service
Deliver seamless and timely service across all communication channels and retain your customers.
Seamless Ticketing Process
Create customizable ticket forms for different inquiries, capturing relevant information efficiently. Personalize ticket views to prioritize and organize tickets by status, priority, or other criteria, ensuring agents focus on critical issues. Automate ticket creation and routing with predefined rules, distributing tickets evenly and optimizing workload distribution.
Relevant Routing
Mechanism
Ensure every customer interaction is expertly handled with our multi-skilled agent routing system. Assign interactions to the most suitable agents, delivering exceptional service that drives satisfaction and loyalty. Leverage advanced algorithms and agent expertise and ensure every customer receives personalized and efficient support.
Let AI Bot Handle Routine Queries
Let our AI chatbot handle routine queries as agents focus on interacting and resolving more important issues. Improve productivity, satisfy customers, and free up agent workload with human-like interactions from generative AI chatbot. Power up your customer experience process and streamline standard tasks.
Interaction Beyond Languages
Break down language barriers and achieve hyper-personalization by engaging with customers in their native language across all digital messaging platforms. Enhance customer retention and loyalty by delivering personalized, culturally relevant interactions.Utilize advanced translation and localization technologies to ensure seamless, meaningful communication.
Self-Service to the Rescue
CXInfinity enhances self-service capabilities by providing customers with intuitive tools and resources to resolve their issues independently. Through AI-powered chatbots, comprehensive FAQs, and knowledge bases, customers can quickly find answers and solutions without needing to contact an agent.
Marketing
Master Marketing and Sales, Boost ROI, and Launch High Converting Campaigns. All in One Place.
Get Personal with Your Customers
Deliver personalized communication by leveraging comprehensive customer information to tailor every interaction. Access detailed customer profiles, interaction histories, and preferences and enable your marketing teams to provide relevant, timely responses that resonate with each individual customer.
See Whatโs Working and
Whatโs Not
Keep track of what kind of content is working out for you and what is not, according to what your prospects are interested in. Create meaningful and actionable content for your website and campaigns to suit your visitorโs unique needs and preferences and improve your marketing efforts at each step with reporting and analytics.
One Place to Engage
Them All
Connect and engage with all your customers regardless of where they are reaching out to you from without switching screens. CXInfinity gives you a consolidated view of every interaction from different communication channels like SMS, email, and WhatsApp. Empower your agents with our single unified engagement tool.
Create and Launch Compelling Campaigns
CXInfinity empowers you to create and launch compelling campaigns across social media, WhatsApp, SMS, and email through its unified campaign management portal. Our all-in-one platform helps you leverage customer insights and engagement data to craft personalized messages and targeted content.
Listen and Control the Narrative
Control your brand narrative online with our powerful social listening tools. Ensure any negative comments or feedback about your brand circulating on social media platforms are resolved immediately. Moreover, gain essential insight into your customerโs idea of your brand and take necessary action to improve.
Sales
Capture and convert your hard-earned traffic efficiently with an omnichannel customer experience platform.
Drive Personalized Campaigns
Launch campaigns based on user behavior, shopping history and interaction history with you. Improve engagement and drive sales with curated campaigns devised according to visitor activity at each stage of customer journey. From first time visitors to repeat purchasers, ensure your customers and prospects feel special interacting with you.
Collaborate with Customers in Real-Time
CXInfinity gives you a range of customer engagement and collaboration tools to help elevate your customer experience. You can simply convert a chat into a voice call and a voice call into a face-to-face chat with a click of a button. Moreover, Co-browse helps you guide your customers get over hurdles and make purchases.
Retargeting Done
Right
Whether itโs a cart abandoner or a user visiting your website for the first time, create unique retargeting campaigns to keep them in the sales funnel. Send timely nudges to push your customers into doing business with you. Send personalized campaigns at the most critical points in their journey time to boost sales.
Plan and Achieve Sales Goal
Optimize your campaigns and reach your sales goal easily with data-driven campaigning. Harness the power of insightful reports to make informed decisions. Review your sales and marketing effort at a granular level and infuse the right recipes for enhanced conversions and engagement across every digital touchpoint.
Automate that Drives Revenue
Work smarter with automation aimed to improve your sales and boost revenue. Drive personalized, contextual marketing messages at scale while reducing manual labor and agent intervention. Automatically send unique email, SMSes, and WhatsApp prompts according to user behavior and interaction history on your website.
AI-Powered Customer Service Simplified
Comprehensive Overview of
Product Features
AI-Driven Workflows
- Agent assist ( CCAI)
- AI Chatbots
- Self Service Flow Builder
- Chat Deflection
- Auto Summarization and tagging of Interaction
- Automatic Detection of Intents
- Sentiment Analysis
- Workflow Builder for Automations
Enhanced CX
- Cherry Picking
- Co-Browsing with Customer
- Extensive Notifications through Email
- Post Interaction Survey
- Rule Based Routing
- SLA and Business Hours Adherence
- Social Listening and Automatic Ticket creation
- Ticket Survey
- Video Calling
Omni-Channel Engagement
- Omni-Channel Agent-Customer Interactions
- Contact Manager
- Omni-Channel Case Management
Increase Agent Efficiency
- Advanced and Quick Search
- Canned Responses and Quick Actions
- Dynamic Tickets Forms and Views
- Linked Tickets
- Manual and Automatic Ticket Assignment
- Requeue and Transfer
- Role Right based Access
- Agent Notes and Tags
- Group Chat
- Multi-lingual support
- Team Notes for Email
Enhanced Admin and Supervisor Controls
- Cherry Picking
- Custom Status
- Configurable Locale
- Quality Monitoring
- Real time Queue and Agent Status Display
- Rule Based Routing
- Supervisor Whisper
- Smart Agent Assignment for Cases
- Supervisor Assistance ( Silent Monitoring and Barge IN)
- Auto Acknowledgement and Queue Greeting Configuration
- Multilevel Categorization
Omni-Channel Digital Campaign Management
- Always On Campaigns
- Business Outcomes ( Call Disposition)
- Campaign Dashboard
- Campaign Managemnet Portal
- Campaign Pause and Resume
- Campaign Scheduling
- Campaign Sequence
- Contact Outcome ( Delivered , Read etc)
- Digital Channel Campaigns ( Email. SMS and Whatsapp)
- Dynamic Contact Upload ( Runtime Campaigns)
- Dynamic Sorting and Selection
- Voice Preview Campaigns ( with ACD make Call)
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
All Things Social