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CXINFINITY
Acquire Exponential Business Growth with Omnichannel Customer Experience Platform.
- Personalize customer support
- Drive more leads
- Sales
Level up customer experience
with CXInfinity
Omnichannel + AI + Happy agents = best customer service ever
Stay close to your customers —
wherever they are
Make customer care a delight
Capture and convert more leads
Talk to customers on their favorite channels
Never lose a conversation
Drive competitive advantage with
high-end omnichannel solution
Go live in no time with your business optimized bot and 100s of predefined intents
and built in integrations and be productive from DAY 1
CONSISTENTLY EXCELLENT SERVICE
Deliver a level-ahead customer experience with omnichannel customer service.
Our bespoke omnichannel solutions make every customer interaction a connected and engaging experience.
- From phone and chat, to email, text and social – put your customers’ favorite channels at your team’s fingertips. Manage all conversations, resolve customer requests and offer all customer service seamlessly in a single window.
- From first interaction and throughout the customer lifecycle – give customers the support they need along their journey. Connect all your data sources and rely on AI to bring up customer information and relevant knowledge base sections automatically – so agents have the right answers instantly.
WOW CUSTOMERS FROM DAY 1
Capture and convert leads efficiently
Capture and convert your hard-earned traffic efficiently with an omnichannel customer experience platform to boost customer engagement and conversion rate.
Seize every opportunity and maximize your ad spend with smart lead capture.
- Personalize the visitors web experience based on where they are on the website
- Capture leads with branded forms, bots and live chat
Enable agents to engage visitors based on their behavior
- Glean context and engage customers proactively via live chat
- Enable agents to see customer engagement history and respond appropriately to maximize conversion opportunities
- Optimize follow up to close more leads
CONSISTENTLY EXCELLENT SERVICE
Keep customers for life
Stay within reach – wherever your customers are, and keep conversations flowing to help your customers reach their goals.
- Capture conversations on any channel and continue them on any other channel.
- Personalize conversations based on lead or customer data, browsing data, past interactions, CRM score and more.
- Track conversation history in one unified workspace and respond seamlessly to messages, emails, and calls.
- Use data to optimize future conversations and wow your customers.
Delight customers even when
conversations don’t happen in real time
Boost agent efficiency and simplify customer follow-up with proactive tools
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
