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EXECUTION LAYER FOR DIALPAD CONTACT CENTER

Turn Dialpad AI into Real-Time Action Across Systems

Dialpad understands every conversation—but insight alone doesn’t resolve anything.
NovelVox connects Dialpad AI to your systems of record, enabling real-time context retrieval and action execution—so conversations don’t just generate insights, they drive outcomes.
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Dialpad Understands the
Conversation. NovelVox Acts on It.

Dialpad captures intent, sentiment, and conversation signals—but real work still depends on systems like EHRs, core banking platforms, CRMs, and backend applications.
Without system access, AI stops at insight.
NovelVox closes that gap—enabling Dialpad AI, IVR, and agents to retrieve context and trigger actions across systems in real time, within a single, lightweight workflow.

Agent Accelerator — Context, Instantly Available

The moment a call begins, Agent Accelerator surfaces real-time data from EHRs, core systems, or DMS platforms—so agents don’t search, ask repeated questions, or break the flow of conversation.
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Smart CTI Connector — Act Without Leaving the System

Bring Dialpad controls into the systems agents already use.
Agents handle calls, update records, and complete actions directly within their workflow—without switching tools or disrupting the interaction.
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CCIP — AI That Can Act, Not Just Assist

Connect Dialpad AI and IVR to live backend systems.
Enable authentication, data retrieval, and workflow execution during the conversation—so actions happen in real time, not after the call.
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iVision — Real-Time Visibility into AI + Agent Performance

Monitor how conversations translate into actions.
Track performance, identify gaps between insight and execution, and optimize how work gets done across your Dialpad environment.
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Healthcare Experience Accelerator

Dialpad handles the conversation. NovelVox ensures AI and agents have real-time patient context—and can act on it instantly.

Use Case Flow: Patient calls via Dialpad. CCIP connects to EHR systems, retrieving patient data in real time. Agent Accelerator surfaces full context, enabling scheduling or updates during the conversation without manual lookup.

Benefits: Faster handling, no repeated questions, real-time execution.

Use Case Flow: Dialpad AI identifies intent. CCIP retrieves prescription and insurance data. Routine requests are resolved automatically; complex cases are passed to agents with full context preloaded.

Benefits: AI resolves more calls, agents act faster on escalations.

Use Case Flow: Outbound calls are triggered from EHR systems. Agents access discharge data and complete follow-ups within the same interaction, with updates logged automatically.

Benefits: Context-driven conversations, no post-call work.

Banking & Credit Union Experience Accelerator

Dialpad captures intent. NovelVox ensures that intent translates into real-time data access and action across banking systems.

Use Case Flow: Customer calls. Dialpad AI identifies intent. CCIP retrieves account data instantly. Agent resolves within a single flow.

Benefits: Faster resolution, no system switching.

Use Case Flow: AI identifies query context. Member profile and application status are surfaced automatically. Agent guides next steps and updates records in real time.

Benefits: No repeated inputs, faster handling.

Use Case Flow: Fraud signals trigger interactions. Context and action options are surfaced instantly. Agent verifies and acts within the same flow.

Benefits: Faster containment, real-time response.

Automotive Experience Accelerator

Every Dialpad conversation is backed by real-time vehicle and customer context—so agents can act instantly without switching systems.

Use Case Flow: Customer calls. Vehicle data is retrieved in real time. Agent books service within the same interaction.

Benefits: Faster booking, fewer errors.

Use Case Flow: Outbound call triggered from DMS. Context is surfaced instantly. Agent acts and logs outcomes during the call.

Benefits: Context-driven selling, no manual logging.

Use Case Flow: Recall data triggers outbound campaigns. Agents receive full context and complete actions in one flow.

Benefits: Faster outreach, complete tracking.

Built for AI-First Dialpad Environments

AI that acts on systems

Turn conversation intelligence into real-time actions.

Lightweight workflows

Enable fast execution without complex orchestration layers.

No platform replacement

Enhance Dialpad and your systems without disruption.

Fast
deployment

Prebuilt integrations and templates accelerate time to value.

Easy customization

Adapt workflows without heavy development.

Connect the Systems
Behind Every Conversation

Enable Dialpad AI to access and act on real-time data across 100+ integrated systems.
Unlock Secure, High-Performance Automotive Customer Engagement
Schedule a demo to discover how NovelVox enables OEMs and dealership networks to modernize contact center operations while maintaining regulatory confidence and operational control.
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 17+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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