Unified Agent Desktops
The Integrated Contact Center Agent Desktop Optimized to Adapt to Your Specific Business Needs
From unified desktop solutions to Mobile Agent applications, we have got you covered for an optimum agent and customer experience.
Contact center performance is largely dependant on the technology used by agents. It has a direct relationship with the agent’s efficiency and customer delight. NovelVox Unified Desktop Solution is an imperative technology you need for your Cisco, Avaya, Genesys, Mitel, or Amazon Connect contact centers. The contact center Agent Desktop is the tool that empowers your agents to create a customer experience efficiently and in no time.
The call center agent desktop offers a unified view of caller information even before an agent answers a call. With the seamless integration with 3rd party applications like Salesforce, Zendesk, ServiceNow, and 60 others, the desktop is power-packed to enable agents to handle every query without the fuss of juggling between screens. All information on a single screen gives way to improved AHT and FCR. Further, the interface can be customized basis business requirements.
Powerful contact center agent desktop for Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Contact Center Express (UCCX), Avaya, and Genesys contact centers to empower your agents in delivering prompt and effective customer service. Your call center agent desktop plays a crucial role in delivering an enhanced customer experience. We provide you with a powerful and well thought out unified agent desktop that will drive your agents to perform better, for we all know—happy agents equal happy customers.
The Unified Agent Desktop based on UCCX agent desktop option allows call centers to improve agent interactions with customers, manage customer responses and reduce training times for new starters.
NovelVox is the leading contact center solutions provider in the world. We are committed to providing customized contact center solutions through our market-leading unified communication products.
NovelVox, being a market leader in designing and developing optimized unified agent desktop, has been delivering industry-specific customized solutions in synch with the latest contact center technology available. Our unified contact center solutions are one of the most sought-after customer interaction solutions relied upon across various industry verticals. It empowers agents by offering them information on a single screen which enables them in reducing AHT and improve FCR, thereby enhancing the agent-customer interaction.
Being a leader in developing unified desktop solutions and armed with the latest technologies available in the market, our Cisco, Avaya & Genesys contact center applications are one of the most sought-after customer interaction solutions relied upon across various industry verticals—which includes banking, telecoms, logistics & travel, healthcare, government, education, retail and many more.
In our constant endeavor to provide exceptional unified communication solutions, we keep on innovating and experimenting with the latest market trends so that our clients meet their business needs in the best possible way. With a customer retention rate of 98.7%—our clients stay and grow with us.