Unified Agent Desktop
The Integrated Contact Center Agent Desktop Optimized to Adapt to Your Specific Business Needs
Choose from Range of NovelVox Desktops
From unified desktop solutions to Mobile Agent applications, we have got you covered for an optimum agent and customer experience.
Cisco Finesse Unified
Agent Desktop
Unify information from all your applications on to a single screen view & reduce AHT
Avaya Unified
Agent Desktop
Customize all information in a single screen & greet your caller with his/her first name
Genesys Unified
Agent Desktop
Improve call quality & reduce AHT by accessing all caller info on a single screen
Supervisor Agent
Desktop
Advance 360° monitoring and actions like barge in, silent monitoring, group reskilling, precision ques and more
Cisco Finesse/Avaya Mobile
Agent
Mobile Agent allow agents anywhere in the world to connect to your Cisco Finesse or Avaya Contact Center
Tools to Enhance
Performance
Powerful contact center agent desktop for Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Contact Center Express (UCCX), Avaya and Genesis contact centers to empower your agents in delivering prompt and effective customer service. Your call center agent desktop plays a crucial role in delivering an enhanced customer experience. We provide you with a powerful and well thought out unified agent desktop that will drive your agents to perform better, for we all know—happy agents equal happy customers.
Why Unified
Agent Desktop
The Unified Agent Desktop based on UCCX agent desktop option allows call centers to improve agent interactions with customers, manage customer responses and reduce training times for new starters.
Why NovelVox
NovelVox is the leading contact center solutions provider in the world. We are committed to providing customized contact center solutions through our market-leading unified communication products.
NovelVox, being a market leader in designing and developing optimized unified agent desktop, has been delivering industry-specific customized solutions in synch with the latest contact center technology available. Our unified contact center solutions are one of the most sought-after customer interaction solutions relied upon across various industry verticals. It empowers agents by offering them information on a single screen which enables them in reducing AHT and improve FCR, thereby enhancing the agent-customer interaction.
Being a leader in developing unified desktop solutions and armed with the latest technologies available in the market, our Cisco, Avaya & Genesys contact center applications are one of the most sought-after customer interaction solutions relied upon across various industry verticals—which includes banking, telecoms, logistics & travel, healthcare, government, education, retail and many more.
In our constant endeavor to provide exceptional unified communication solutions, we keep on innovating and experimenting with the latest market trends so that our clients meet their business needs in the best possible way. With a customer retention rate of 98.7%—our clients stay and grow with us.