New Supervisor Desktop with Real-time Agent Performance Monitoring, Follow-up Tracking & 360 View of Contact Center, Custom Made for Your Organization.
Do you have the same organizational goals as others? Then why a standard Supervisor Desktop?
Create your own Supervisor Desktop best suiting your team’s reporting and monitoring needs. The all-new Supervisor Desktop is enhanced version of Cisco Supervisor Desktop (CSD) for Finesse. It lets you custom create your own desktop with drag & drop Finesse Gadget Designer. The Finesse Gadget Designer comes with a library of industry wise templates and built-in gadgets.
Pain-free CAD/CSD to Finesse migration using custom desktops. Advance supervisor gadgets for,
| Barge-in | Enhanced Reporting |
| Silent Monitoring | Team Agent State Display |
| Make Ready or Not Ready | Agent Call Log Display |
| Force Sign Out | Team Agent Statistics Display |
| Single or Group Reskilling | Agent ACD State Log Display |
| Precision Queue with Admin | Agent Vs Team Statistics Display |
| Team Chat, Supervisor to Agent Chat and Message Broadcast | Team Skills Stats Display (Skill Summary Statistics) |
