New Supervisor Desktop with Real-time Agent Performance Monitoring, Follow-up Tracking & 360 View of Contact Center, Custom Made for Your Organization.
Do you have the same organizational goals as others? Then why a standard Supervisor Desktop?
Create your own Supervisor Desktop best suiting your team’s reporting and monitoring needs. The all-new Supervisor Desktop is enhanced version of Cisco Supervisor Desktop (CSD) for Finesse. It lets you custom create your own desktop with drag & drop Finesse Gadget Designer. The Finesse Gadget Designer comes with a library of industry wise templates and built-in gadgets.
Pain-free CAD/CSD to Finesse migration using custom desktops. Advance supervisor gadgets for,
|Silent Monitoring||Team Agent State Display|
|Make Ready or Not Ready||Agent Call Log Display|
|Force Sign Out||Team Agent Statistics Display|
|Single or Group Reskilling||Agent ACD State Log Display|
|Precision Queue with Admin||Agent Vs Team Statistics Display|
|Team Chat, Supervisor to Agent Chat and Message Broadcast||Team Skills Stats Display (Skill Summary Statistics)|