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iVision Plus Wallboards in Arabic with NextGen monitoring

Gone are the days when contact center wallboards used to be just an amalgamation of some numbers and plain English language only. It’s time to improvise and customize according to the business needs. Keeping in mind our dedicated and ever-growing clients in the middle-east, NovelVox brings to you our iVision Plus wallboards in Arabic with NextGen monitoring.

People today want to always stay connected, self-reliant & loves staying in control when it comes to monitoring their business needs and goals—and what better way to do it than in the language and process that you are most comfortable with! NovelVox offers you all this and more so that you always stay on track to meet your goals.

Why NovelVox iVision Plus?

NovelVox iVision Plus helps you integrate all your data sources to one unified view and lets you create your own wallboard with the designer studio. With its pre-built templates, it is easy to adopt any reporting format including gamification, animated dashboards, seat plan, mobile dashboard, digital signage and more. 

Advantages of NovelVox iVision Plus:

  • Designed for contact center operations in the middle east with Arabic language preference
  • Self-servicing studio to help design your own wallboard – NO CODING REQUIRED
  • Pre-built gadget and wallboard template library
  • Mobile dashboard for mobile and tablets
  • Define your own actions based on KPI threshold
  • HTML 5 wallboard to support any browser for smoother transitions
  • Ready integration with Cisco, Avaya, Gensys, and all major CRMs, ticketing software, or bespoke applications.
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Top Trends of Contact Center Wallboards & How They Affect Wallboard Design?
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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