Gone are the days when contact center wallboards used to be just an amalgamation of some numbers and plain English language only. It’s time to improvise and customize according to the business needs. Keeping in mind our dedicated and ever-growing clients in the middle-east, NovelVox brings to you our iVision Plus wallboards in Arabic with NextGen monitoring.
People today want to always stay connected, self-reliant & loves staying in control when it comes to monitoring their business needs and goals—and what better way to do it than in the language and process that you are most comfortable with! NovelVox offers you all this and more so that you always stay on track to meet your goals.
Why NovelVox iVision Plus?
NovelVox iVision Plus helps you integrate all your data sources to one unified view and lets you create your own wallboard with the designer studio. With its pre-built templates, it is easy to adopt any reporting format including gamification, animated dashboards, seat plan, mobile dashboard, digital signage and more.
Gone are the days when contact center wallboards used to be just an amalgamation of some numbers and plain English language only. It’s time to improvise and customize according to the business needs.
Most contact centers are caught up in a trade-off between “better service or faster service”. But ideally, good customer service shouldn’t be about compromising on either of these. What are
08.06.2023
08:01 am
How often do you ask your customers to repeat their queries? Upon call transfers, do customers have to explain why they are calling over and over again? Are your agents
06.06.2023
10:09 am
Healthcare organizations face a unique challenge when it comes to delivering seamless patient experience – i.e. ensuring the accuracy of the patients’ medical records exchanged during live interactions. A patient
24.05.2023
01:47 pm
Performance monitoring in a call center is an essential activity that enables agents track their performance, analyze metrics, and ensure efficient operations. The call center wallboard is a valuable tool
19.05.2023
06:54 am
Research shows that companies in the US alone suffer losses of $62 billion yearly due to poor customer service. Customer expectations are rising, with demands for greater personalization, faster service
03.05.2023
02:46 pm
The days of single-channel customer engagement and support are long gone. Today’s smart, digitally-savvy customers demand engagement and support via their preferred channels, as well as seamless channel-switching and personalized
27.04.2023
09:02 am
In the modern computing era, software integrations are extremely common. This era is characterized more by applications that can “play well” with other applications, rather than stand-alone applications that only
24.04.2023
01:11 pm
Automation is leading us to a world that was once only imagined as possible in science fiction, with its transformative effects being felt virtually across every industry. The arrival of
20.04.2023
12:33 pm
According to a Gartner survey, customer experience has become a key differentiator for more than 65% of companies. Many organizations are now competing solely based on how they improve their
18.04.2023
09:24 am
12.11.2021
01:31 pm
