NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Gone are the days when contact center wallboards used to be just an amalgamation of some numbers and plain English language only. It’s time to improvise and customize according to the business needs. Keeping in mind our dedicated and ever-growing clients in the middle-east, NovelVox brings to you our iVision Plus wallboards in Arabic with NextGen monitoring.
People today want to always stay connected, self-reliant & loves staying in control when it comes to monitoring their business needs and goals—and what better way to do it than in the language and process that you are most comfortable with! NovelVox offers you all this and more so that you always stay on track to meet your goals.
Why NovelVox iVision Plus?
NovelVox iVision Plus helps you integrate all your data sources to one unified view and lets you create your own wallboard with the designer studio. With its pre-built templates, it is easy to adopt any reporting format including gamification, animated dashboards, seat plan, mobile dashboard, digital signage and more.