Smart CTI Connectors
Personalized & Exceptional Customer Service starts with NovelVox Smart CTI Connectors
Inexpensive Way to Enhance Customer Experience
Offering Personalized Customer
Experience and Quicker Resolution
Single interface
The CTI Connector embeds within the application, offering call controls and key caller information, thus providing a single interface towards faster resolution
Accurate and timely information
With all details handy, address the customer concerns in a personalized manner, in addition to chatting with other agents to get timely information while assisting callers
Personalized service
Address the caller with their “First Name” without switching screens and have access to the complete conversation history to handle and resolve calls faster
Monitor and improve agent performance
Empower supervisors with the right monitoring tools and controls like agent ready, agent logout, barge-in, silent monitoring, etc. and features like Team Statistics and Queue Statistics for improved quality and enabling next-level performance monitoring
Easy to install, configure, and manage
Ready CTI Connector For
Your Application
displays the relevant customer information, enabling agents to handle calls more effectively
Serverless cloud installations
On-cloud serverless set-up for faster installation
On-premise deployment option
Choose on-premise set-up for secure installation
No extra agent training time required
Easy integration with current applications eliminates additional training for agents
Advanced features for improved productivity
Advanced call controls including Call Answer, Call End, Hold, Transfer, Consult, and Conference, CRM Screen Transfer, Associate Records, Click to Dial, Smart Dialing, and more to resolve queries faster
Monitor agent performance
Advanced agent & team performance reports for improving team’s productivity
Easy customization
Customize your connector design and information displayed to have your unique connector interface and integrate it with any other third-party application to improve agent productivity.
Optimize Contact Center operations
Managed Services
24/7 support
Training Portal
Dedicated Customer Success Manager
Integrates with the existing application
Enhanced Experience for Customers and
Agents
CTI Connectors for Multiple Platforms
Easy Integration with Business Functions
accessed from one platform, resulting in more effective sales and customer care operations
and faster service delivery
Customer Service
Ticketing
CRM
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
