Cisco, Avaya, Mitel & Genesys CTI Connectors
NextGen Cisco Finesse(UCCE, UCCX, PCCE, CUCM), Genesys(Cloud, Engage & Pure connect), Avaya(AES) & Mitel CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, Freshdesk, and EPIC.
Integrate CTI with your existing CRM or ticketing applications to give your agents complete control of all information. The CTI Connector embeds within the application, offering call controls and key caller information on a single interface, thereby enhancing agent performance without the need for switching screens.
Empower your agents with advanced call controls, including Call Answer, Call End, Hold, Transfer, Consult, and Conference for improved productivity. Unlock the powerful productivity booster features such as CRM Screen Transfer, Associate Records, Click to Dial, Smart Dialing, and more to resolve queries faster.
Let your agent start a call by greeting the caller with their “First Name” without having a need to switch screens. Let the agent access caller’s key information within the interface even before the call is answered.
Empower Supervisors with the right monitoring tools and controls like barge-in, silent monitoring, etc., for improved quality. Enable next-level performance monitoring with features like Team Statistics and Queue Statistics.
NovelVox CTI Connectors supports two modes of deployment: On-Prem and On-Cloud. Go live in no time with easy serverless setup or secure on-premise setup for faster and secure installation.
Customize your connector design and information displayed to have your own unique connector interface and integrate it with any other 3rd party application to improve agent productivity. Go live in no time with an easy serverless setup or secure on-premise setup for faster and secure installation.
Computer Telephony Integration or CTI is a connectivity tool that ties a phone system to an agent/supervisor desktop. CRM CTI integration and other 3rd party integrations improve the experience, sales, and services offered by the business. NovelVox offers integration for Cisco CTI, Avaya CTI, Genesys CTI, and Mitel CTI. From identifying, routing to recording, there’s a lot that can be done with a CTI connector.
CTI call center empowers agents to conduct experiential conversations. CRM connector integration enables agents to know caller details as the phone rings and offers the best resolution instead of repeating information.