NovelVox CTI Connector

NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

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10
Years of Expertise

150+
Deployments in 16+ Countries

98.7%
Retention Ratio

Ready CTI Connector For Your Application

Connect your contact center with embedded CTI within your CRM or ticketing applications so that your agents have complete control of all information.

Provides omnichannel customer experience capabilities
Improve AHT to reduce operational cost
Integrate with your existing application, no extra agent training time required

Say Hello with Caller’s First Name to Boost CX

Let your agent start a call by greeting the caller with his/her “First Name” without spending time in gathering the caller information.

Empower agent with all information to deliver customer delight
Deliver exceptional customer experience by providing proactive solution
Consistent customer experience across interactions

Standard CTI Adapter comes with Advance Features

You can seamlessly Integrate contact center CTI within Microsoft Dynamics, Salesforce, and Zendesk, along with having more data from another application within CTI Adapter.

Enhanced reporting with queues/skill group live feed
Reporting/call logging and agent performance stats
CRM Screen Transfer, Click to Dial, Intelligent Dialing & more.

Easy Customization

Customize your connector design and information displayed using easy drag and drop studio environment as per your business needs. You can do it all by yourself without coding anything.

Modify information displayed on connector
Enhance productivity with Customized Connector
No coding required

Single Interface

Contact center agents will be able to handle all the communication channels with ease and improve productivity and quality while delivering personalized customer experience.