Smoother operations across sales, service,
and marketing with Smart CTI
Increased Agent Performance
Improved Team Efficiency
Personalized Customer Service
Seamless Omnichannel Engagement
Elevate the customer service
with Smart CTI Connector
Simplify Agent Experience
Advanced Integrations to Streamline Operations
Omnichannel Support to
Enable Digital Engagements
Supervisor Controls for Improved Team Performance
Seamlessly connect & drive value
from existing applications
Seamlessly integrate your telephony systems with CRMs/ITSM apps powered by Novelvox CTI Connectors
Seamlessly Connect & Drive
Value from Existing Applications
along with 3rd party integrations.
Multiple Platforms Supported by Smart CTI Connector
Easy Integration with Business Functions
accessed from one platform, resulting in more effective sales and customer care operations
and faster service delivery
Smart CTI Connectors by NovelVox seamlessly integrate with Salesforce, Zendesk, Freshdesk, ServiceNow, MS Dynamics, Epic, HubSpot and Oracle Service Cloud. The application embeds seamlessly within the CRM or Ticketing application along with call controls from the telephony solution – on one single screen.
Have any other applications in mind? Get in touch for a customized CTI Connector for your unique business needs.
What our customers say
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Optimize Contact Center Operations
Dedicated Customer Success Manager
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals