NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
Connect your contact center with embedded CTI within your CRM or ticketing applications so that your agents have complete control of all information.
Let your agent start a call by greeting the caller with his/her “First Name” without spending time in gathering the caller information.
You can seamlessly Integrate contact center CTI within Microsoft Dynamics, Salesforce, and Zendesk, along with having more data from another application within CTI Adapter.
Customize your connector design and information displayed using easy drag and drop studio environment as per your business needs. You can do it all by yourself without coding anything.
Contact center agents will be able to handle all the communication channels with ease and improve productivity and quality while delivering personalized customer experience.