Smart CTI Connectors
- Automated Workflows
- Omni-channel Support
- Built-in Productivity Add-ons
Our Partners
Smoother operations across sales, service,
and marketing with Smart CTI
Increased Agent Performance
Improved Team Efficiency
Personalized Customer Service
Seamless Omnichannel Engagement
Elevate the customer service
with Smart CTI Connector
Out-of-the-box CTI to
Simplify Agent Experience
- Flexible deployment options: On-Prem, Serverless, and Hybrid
- Embedded call controls to handle interactions without switching screens
- Automated call logging, click-to-dial, integrated call dispositions
- Multiple sign-in, and single sign-on
- Screen pop to know callers information
- One-click screen and call transfers
Advanced Integrations to Streamline Operations
- Create unique screen pop flows based on contact, ticket, account, lead, or more
- Customize workflows with triggered actions in CRM/CSM
- Multiple-regions support with custom phone number formats
- Customize the CTI interface to match your unique business needs
- Additional 75+ third-party app integrations to fuel agent productivity
- Readily integrate with productivity tools including Case Management, Knowledge Base, etc.
Omnichannel Support to
Enable Digital Engagements
- Seamlessly handle email, chat, and social interactions from a single interface
- Compatible with Genesys (embeddable framework) and Amazon Connect Contact Control Panel (CCP)
Supervisor Controls for Improved Team Performance
- One-click controls to monitor and coach agents (barge-in, silent monitoring, agent state change, whisper-in)
- Seamless screen transfer with context
- Real-time Agent Dashboards
- Integrated View of Team and Queue Statistics
Seamlessly connect & drive value
from existing applications
Seamlessly integrate your telephony systems with CRMs/ITSM apps powered by Novelvox CTI Connectors
Seamlessly Connect & Drive
Value from Existing Applications
Multiple Platforms Supported by Smart CTI Connector
Easy Integration with Business Functions
accessed from one platform, resulting in more effective sales and customer care operations
and faster service delivery
Customer Service
Ticketing
CRM
FAQ
CTI or Computer Telephony Integration is a technology that allows a phone system to connect to a computer program such as CRM and Ticketing applications. CTI CRM Integration allows contact centers to automate tasks, simplify processes, and enhance customer experience. With CRM CTI Integration, one can access all telephony call controls and actions from within the CRM applications, saving agents from toggling between the telephony and CRM while handling an interaction. Additionally, it allows agents to leverage the CRM Connector features such as CTI Screen Pop, Click to Dial, and more to increase efficiency and improve performance.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Optimize Contact Center Operations
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
