Ready CTI Connector For Your Application

Integrate CTI with your existing CRM or ticketing applications to give your agents complete control of all information. The CTI Connector embeds within the application, offering call controls and key caller information on a single interface, thereby enhancing agent performance without the need for switching screens.

  • Single interface for customer information and all actions for faster resolution
  • Integrates with existing application, no extra agent training time required
  • Search a contact in CTI and get the data directly from CRM/Ticketing Application
CTI Connector

Advanced Features

Empower your agents with advanced call controls, including Call Answer, Call End, Hold, Transfer, Consult, and Conference for improved productivity. Unlock the powerful productivity booster features such as CRM Screen Transfer, Associate Records, Click to Dial, Smart Dialing, and more to resolve queries faster.

  • CRM Screen Transfer, Click to Dial, Intelligent Dialing & more.
  • Advanced agent & team performance reports for improved team’s productivity
  • Rapidly add call notes with configurable log templates and wrap-up codes
CTI Connector

Say Hello with Caller’s First Name to Boost CX

Let your agent start a call by greeting the caller with their “First Name” without having a need to switch screens. Let the agent access caller’s key information within the interface even before the call is answered.

  • Allow agents to access key caller information within the interface to deliver a personalized experience to each caller
  • Empower agent with complete conversation history to handle and resolve calls faster
  • Reduced Average Handle Time (AHT) and improved First Contact Resolution (FCR)
CTI Connector

Supervisor Monitoring & Actions

Empower Supervisors with the right monitoring tools and controls like barge-in, silent monitoring, etc., for improved quality. Enable next-level performance monitoring with features like Team Statistics and Queue Statistics.

  • Monitor smartly with advanced supervisor actions such as Agent Ready, Agent Logout, Barge-In, and Silent Monitoring
  • Team statistics to proactively view the current status of the agents in your team
  • Queue statistics to quickly view the total number of calls routed to a queue
CTI Connector

Serverless Setup for Faster Installations

NovelVox CTI Connectors supports two modes of deployment: On-Prem and On-Cloud. Go live in no time with easy serverless setup or secure on-premise setup for faster and secure installation.

  • On-Premises setup for secured installation
  • On Cloud serverless set up for faster installation
CTI Connector

Easy Customization

Customize your connector design and information displayed to have your own unique connector interface and integrate it with any other 3rd party application to improve agent productivity. Go live in no time with an easy serverless setup or secure on-premise setup for faster and secure installation.

  • Configurable Speed Dials to match your business requirements
  • Modify information displayed on CTI data connector
  • No coding required for Cisco, Avaya, Mitel, and Genesys connector
CTI Connector

Computer Telephony Integration or CTI is a connectivity tool that ties a phone system to an agent/supervisor desktop. CRM CTI integration and other 3rd party integrations improve the experience, sales, and services offered by the business. NovelVox offers integration for Cisco CTI, Avaya CTI, Genesys CTI, and Mitel CTI. From identifying, routing to recording, there’s a lot that can be done with a CTI connector.

CTI call center empowers agents to conduct experiential conversations. CRM connector integration enables agents to know caller details as the phone rings and offers the best resolution instead of repeating information.

Our CTI Connectors

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

Compatible with

Cisco Integration
Avaya Integration
Genesys Integration
Mitel Integration
Amazon Connect Integration

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