Salesforce CTI Connector

Offer seamless Agent and Customer Experience with Salesforce CTI Connector for Contact Center

Salesforce CTI Connector

13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Unified View of Customers

Salesforce CTI connector empowers agents in delivering experiential customer service. They get all the customer information on a single screen in a unified view and are not required to switch screens to obtain relevant details. Embedded call controls let them address more queries in a day that leads to enhanced overall productivity.
Salesforce CTI Connector
Salesforce CTI Connector

Enhance Caller Experience

Leverage Salesforce CTI Connector to improve the agent-customer interaction. Let agents offer more personalized caller experience by equipping them with detailed caller information before the call starts.

Boost Agent Productivity and Efficiency

Embedded call controls let them address more queries in a day that leads to enhanced overall productivity. Empower the agents by boosting their productivity via advanced call resolution features.
Salesforce CTI Connector
Salesforce CTI Connector

Enhance monitoring capacities

Advanced call controls for supervisors keep a tab on agent’s performances. Agent monitoring tools and actions provided by Salesforce CTI connector boost overall organizational performance.

Significantly reduce AHT

Get the most out of agents by directing their energies to core customer interaction tasks without having to waste time on screen switches for gathering the relevant information. To further improve agent’s performance, Salesforce CTI Connector ensures that agent has the required data about the customer before taking the call.
Salesforce CTI Connector

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

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