Salesforce CTI Connector
Years of Expertise
Deployments in 20+ Countries
Plug into Salesforce
effortlessly for optimized customer service
Plug & Play
Reduce operational costs with a unified interface for agents offering blended omni-channel support within Salesforce.
Elevate the customer service with
smart CTI Connector for Salesforce
Salesforce CTI Connector equips agents with call handling controls to serve customers efficiently and drive productivity with custom screen pop and automated workflows for optimized contact center operations.
Call Orchestration and Automation
Blended Omni-channel Support
Agent Productivity Tools
Call Insights and Performance Analytics
CTI Connectors offer you a simple yet less-expensive way to bring your phone system controls into Salesforce, as compared to standard Agent Desktop integrations. It empowers agents with all standard call controls and actions to handle any customer interaction right from the Salesforce screen, which reduces the Average Handling Time and improves CX.
However, with advanced integrations and experience optimization capabilities offered by NovelVox Smart CTI Connectors, brands can further automate Salesforce workflows and amplify agent performance.
What our customers say
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Dedicated Customer Success Manager
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals