Powerful Help Desk Software Pre-integrated with Your Contact Center
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Enhanced CTI Controls to Manage Interactions and Tickets from One Screen
Help desk ticketing system with built-in CTI provides agents a unified view of tickets and interaction controls. This allows them to handle customer interactions and resolve tickets efficiently without screen-switching, leading to improved productivity and a more streamlined workflow.
- Create new tickets automatically for every interaction be it voice or digital
- Screen-pop/ load all associated tickets for existing customer interaction
- Dial contacts directly from tickets for improved efficiency
- Ready integration with Cisco, Avaya, Genesys, Amazon Connect, and Webex
Out-of-the-box Features to Simplify Ticket Handling for Agents
- Unified interface to effortlessly create and manage tickets
- Stay organized and focused with a comprehensive view of “My Tickets”
- Improve efficiency with advanced search and filter options
- Work on multiple tickets simultaneously in a separate tab
- Proactively manage tickets with smart Email and SMS notifications
- Tickets history to delve deep into the details and history of each tickets
Go Live in No Time with
Cloud-based Configurable Help Desk Software
Deploy and get started faster with a highly configurable, cloud-based, and pre-integrated ticketing software. Configure CTI events, dynamic fields, email notifications, escalation levels, and more to set up a personalized and tailored ticket management for agents.
- Configurable case tickets, categories, and properties
- Configure dynamic fields for agents to collect and track additional ticket details
- Option to create custom design templates for Email notifications
- Seamless user mapping, field mapping, and SLA Management
- Configure locale settings for individual agents and notification templates
Integrated Reporting and Monitoring to Drive Informed Decision Making
- Powerful reporting engine for historical reporting
- Options to create standard and custom reporting
- Dedicated agent and supervisor dashboards
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
FAQ
Helpdesk Ticketing Software is a tool or application that helps customer service teams efficiently manage and track cases or incidents reported by customers. It offers a centralized platform for consolidating all case-related information leading to improved team collaboration among teams and faster case resolutions.
A case management software helps streamline the procedure of handling cases in organizations. Also known as Helpdesk ticketing system software, it equips the agent with vital information & tools for handling cases promptly. This improves case resolution rate, boosts agent productivity, and increases customer satisfaction.
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