Powerful Help Desk Software Pre-integrated with Your Contact Center
Years of Expertise
Deployments in 20+ Countries
Enhanced CTI Controls to Manage Interactions and Tickets from One Screen
Help desk ticketing system with built-in CTI provides agents a unified view of tickets and interaction controls. This allows them to handle customer interactions and resolve tickets efficiently without screen-switching, leading to improved productivity and a more streamlined workflow.
Out-of-the-box Features to Simplify Ticket Handling for Agents
Go Live in No Time with
Cloud-based Configurable Help Desk Software
Deploy and get started faster with a highly configurable, cloud-based, and pre-integrated ticketing software. Configure CTI events, dynamic fields, email notifications, escalation levels, and more to set up a personalized and tailored ticket management for agents.
Integrated Reporting and Monitoring to Drive Informed Decision Making
Dedicated Customer Success Manager
Helpdesk Ticketing Software is a tool or application that helps customer service teams efficiently manage and track cases or incidents reported by customers. It offers a centralized platform for consolidating all case-related information leading to improved team collaboration among teams and faster case resolutions.
A case management software helps streamline the procedure of handling cases in organizations. Also known as Helpdesk ticketing system software, it equips the agent with vital information & tools for handling cases promptly. This improves case resolution rate, boosts agent productivity, and increases customer satisfaction.
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