NV DESK

Powerful Help Desk Software Pre-integrated with Your Contact Center

Resolve tickets faster with a cloud-based, unified CX solution that connects your contact center with a powerful ticketing tool. No more additional integrations or CTI connector required.
Ready integration available for: Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Zoom and Dialpad contact centers.
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Enhanced CTI Controls to Manage Interactions and Tickets from One Screen

Help desk ticketing system with built-in CTI provides agents a unified view of tickets and interaction controls. This allows them to handle customer interactions and resolve tickets efficiently without screen-switching, leading to improved productivity and a more streamlined workflow.

case management database software
case management system software

Out-of-the-box Features to Simplify Ticket Handling for Agents

Simplify ticket management for agents and supervisors by eliminating the need for manual scanning and scrolling. Equip them with the right tools and functionalities to free up their time and improve efficiency.

Go Live in No Time with
Cloud-based Configurable Help Desk Software

Deploy and get started faster with a highly configurable, cloud-based, and pre-integrated ticketing software. Configure CTI events, dynamic fields, email notifications, escalation levels, and more to set up a personalized and tailored ticket management for agents.

online case management system
case management tools

Integrated Reporting and Monitoring to Drive Informed Decision Making

Leverage this powerful helpdesk ticketing system software to enable 360-degree performance monitoring and reporting for tickets, interactions, and agents from one screen. Pull standard reports or create custom contact center reports tailored to your business needs leveraging the built-in powerful reporting engine. Drive engagement with interactive dashboards optimized for agents and supervisors.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

FAQ

Helpdesk Ticketing Software is a tool or application that helps customer service teams efficiently manage and track cases or incidents reported by customers. It offers a centralized platform for consolidating all case-related information leading to improved team collaboration among teams and faster case resolutions.

A case management software helps streamline the procedure of handling cases in organizations. Also known as Helpdesk ticketing system software, it equips the agent with vital information & tools for handling cases promptly. This improves case resolution rate, boosts agent productivity, and increases customer satisfaction.

An in-built CTI makes a huge difference in case management software. It reduces the agent’s requirement for toggling onto telephony systems and case management screens and allows managing cases and interactions from a single screen.
The case management tool is compatible with leading telephony systems. The list includes Avaya, Genesys, Cisco, and other ACD’s.
Yes, this ITSM ticketing tool from NovelVox can also be deployed within your organization’s premises, offering added security and adherence to any specific compliance or data privacy regulations you may have. Get in touch with the NovelVox technical solution experts for more details.

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