Scale Up CX on WhatsApp with Integrated Digital Platform for Cisco

If you were browsing for answers about measuring your contact center’s performance, you have come to the right place. Buckle up because we’re about to go deep into the intricacies

KPIs are the measuring meter for understanding an organization’s progress and agent productivity. But dealing with this enormous data isn’t always an easy job. We understand the long-drawn struggle in

AI chatbots are the next big thing in customer experience. A whopping 67% of consumers globally use a chatbot for customer support in 2022: Freshworks WhatsApp chatbots are the next

In today’s ever-evolving world, customer communication is transitioning and the demand for implementing digital channels is surging. The cutting-edge competition, and constantly emerging new customer expectations has become mandatory for

No doubt that 81% of customers use live support for communicating with a brand. (Salesforce) But do you also know that 29% of customers are frustrated by delayed or impersonal

In the ever-competitive world, it is requisite for call centers to invest a huge amount in innovating technology and introducing more tools for being responsive to customer expectations. The advanced

Even though it has just been five minutes, you feel like you have been on your phone for a long time. Your customers do not have time to wait or

NovelVox is excited to announce the release of CXInfinity 2.6.8, supporting more powerful integrations and visual enhancements to deliver a greater customer experience. From adding another application to CXInfinity’s integration

Retail industry had witnessed a huge surge amid broken global supply chains in the wake of the pandemic. Though, it’s true it hasn’t risen like a phoenix, the retail industry

Over the past few years, customer experience has become the only sustainable factor for competitive differentiation. According to walker study, exceptional customer experience overtook price and product. How you interact