Why Case Management for Contact Center is Next Big Thing in CX Industry?

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How automation technologies are helping companies with a more personalized, efficient customer experience

Automation technology is revolutionizing the customer experience, providing personalized and efficient service. Contact centers are leveraging self-service options and AI to meet evolving customer expectations. Discover how these innovations empower contact centers to enhance customer satisfaction and streamline operations for better outcomes.
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Aug 22, 2023

NovelVox Launches NV Desk, a New Case Management for Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Nice & Dialpad Contact Centers

Aug 08, 2023

NovelVox Launches Five9 Certified Solutions for Banking, Credit Unions, Insurance, and Healthcare, Now Available on the Five9 Marketplace

Apr 25, 2023

NovelVox Enters the Webex App Hub Marketplace with its Powerful-suite of Agent Productivity Tools Designed to Empower Agents and Enhance CX for Webex Contact Centers

Apr 19, 2023

NovelVox Announces Omnichannel Amazon Connect CTI Connectors for Salesforce, Zendesk, Freshdesk, ServiceNow, and MS Dynamics

Nov 01, 2022

NovelVox introduces HubSpot CTI Connectors for Cisco and Avaya Contact Centers

Sep 21, 2022

NovelVox Introduces Intuitive Visual IVR for Cisco, Avaya, and Genesys Contact Centers

Jul 19, 2022

NovelVox Introduces BI-enabled iVision Plus Wallboards and Agent Dashboard for Cisco Webex Contact Centers

Jun 24, 2022

NovelVox Launches Smart Omnichannel CTI Connectors For Genesys Cloud Contact Centers

Jun 20, 2022

NovelVox Introduces CXInfinity 2.6, A New, Improved Digital CX Platform Empowering Contact Centers

Jun 15, 2022

NovelVox Introduces New Reporting Plus, The NextGen Analytics & BI tool for Cisco, Avaya & Genesys Contact Centers

How automation technologies are helping companies with a more personalized, efficient customer experience

Automation technology is revolutionizing the customer experience, providing personalized and efficient service. Contact centers are leveraging self-service options and AI to meet evolving customer expectations. Discover how these innovations empower contact centers to enhance customer satisfaction and streamline operations for better outcomes.
Learn More

How Can Integrated Workflow Automation Maximize ROI?

Explore how integrated workflow automation drives efficiency and maximizes ROI. Streamlined processes, powered by advanced technologies like RPA, AI, and ML, optimize operations and enhance customer experience. From IVR to Chatbots and Agent Desktops, leverage agile solutions to streamline tasks, reduce errors, and drive profitability. Stay competitive in today's fast-paced business landscape with efficient workflow automation.
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Realizing Omnichannel experience in AI-powered contact centres

Unleash the power of AI in creating a seamless omnichannel experience in contact centers. Agile technologies like AI, ML, and NLP enhance customer service, personalize communication, streamline workflows, and reduce costs. Drive business growth and stay ahead of the competition with AI-powered contact centers.
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How ChatGPT Is Paving New Ways To Enhance Customer Experience

ChatGPT has revolutionized the role of automation technologies in modern contact centers. As businesses slowly move towards offering immersive customer experiences, ChatGPT has the potential to accelerate business processes and ensure the delivery of seamless customer experiences. Explore how ChatGPT can cater to dynamic customer needs by streamlining support, decoding customer preferences, and delivering accurate responses.
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Maximize Contact Center Performance with NovelVox’s Agent-centric Tools

Catering to modern customer needs requires agents to be well-versed in customer preferences. Empower agents to understand customer needs and address their queries in a faster and better manner. Break down data silos and simplify agent workflows with the right tools. Render agility and adaptability to your contact center with Agent-centric tools from NovelVox.
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