Newsroom

Jul 29, 2020
CXInfinity To Take A Leap In Redesigning Businesses Digital Customer Service Strategy

Jun 26, 2020
Integrate WhatsApp With Cisco Finesse UCCX, UCCE, PCCE Contact Centers With CXInfinity

Jun 11, 2020
CXInfinity For Credit Union Contact Center To Enhance Member Experience With Digital Omnichannel Experience

May 26, 2020
CX Infinity For Cisco UCCX Contact Center To Digitally Transform Customer Engagement

May 11, 2020
NovelVox Launches CX Infinity, The New Age Messaging And Multichannel Customer Engagement Platform

Apr 28, 2020
Novelvox Products Now Available on Cisco SolutionsPlus Program as TAO (Total Agent Optimization) Under Bucher + Suter Product Listing

Apr 16, 2020
Industry’s First Cisco, Avaya & Genesys CTI Connector For EPIC By NovelVox

Apr 9, 2020
NovelVox Work From Home Solution to Enhance Agent Performance From Office or Home Office

Apr 1, 2020
NovelVox’s New Cisco Finesse Supervisor Desktop to Boost Contact Center Productivity

Mar 23, 2020
Enable Work from Home Mode for your Cisco Contact Center Agent with NovelVox Mobile App, 24-hour implementation

Mar 03, 2020
NovelVox Introduces the CTI Connector and Unified Agent Desktop for Cisco Call Manager (CUCM)

Jan 29, 2020
NovelVox’s Universal Connector Adds 35 New Applications Integration with Cisco, Avaya, Genesys & Five9 Contact Centers to Remain as the Largest Integration Library

Jan 16, 2020
Novelvox Introduces the First Epic CTI Connector for Cisco, Avaya and Genesys

Dec 23, 2019
NovelVox Announcement on Support for Flash and Java

Nov 4, 2019
NovelVox Releases Finesse Unified Mobile Agent with Upgraded Features

Sep 11, 2019
Bucher + Suter and NovelVox Join Forces to Expand Cisco Contact Center Integrations and Enhance the Customer Experience

Jun 25, 2019
NovelVox Releases Cisco Finesse Mobile Agent App Version 2.0: Deliver Experiential Contact Center Services on the Go

May 8, 2019
NovelVox Agent Desktop—First to Pass Cisco Interoperability Verification Testing (IVT) for Cisco Finesse 12.0

March 13, 2019
NovelVox Launches ‘City Assist’ for Government & County Contact Centers to Enhance Quality Engagement with Citizens

February 21, 2019
Novelvox Launches Credit Union Unity for Contact Centers to Boost Member Experience

February 5 , 2019
NovelVox Appoints Sunil Vashist as the New Director-Product Management

December 20, 2018
NovelVox Celebrates its Journey of 10 Years with 5 Global Offices, Customers in 80 Countries and 150+ Deployments

October 29, 2018
NovelVox Names a New Sales Director for European Region

June 07, 2018
NovelVox Joins the Symitar Vendor Integration Program