Uncovering the Power of Advance Reporting and Analytics for your Contact Center

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Voice & Video Chat by CXInfinity

Ensure Real-time Customer Engagement with Provide Voice & Video Based Assistance from Anywhere

Video chat platform by NovelVox helps you connect with customers in real-time and resolve customer issues quickly.

Recreate the personalized experience
with live video chat

Transition from chat to face-to-face instantly with no third party downloads
Video Chat
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Voice Chat
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75%
of users want
human interaction
23%
of consumers prefer
face-to-face
resolution
75%
of agents report
higher lead
conversion with
video chat

Increase customer satisfaction and team productivity with faster resolution

Cut down on customer wait times and unnecessary emails with immediate face-to-face video chat support.
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Achieve outstanding customer satisfaction
rates
with customer-centric features

Customizable Design and Language

Knowledge Base at Your Fingertips

Push Notifications

Rich Messaging for authentic conversations

One or Two-Way browsing

Secure connections

Session recording

Intelligent Routing

Convert leads and solve problems
quickly
with personalized responses

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Connect seamlessly with customers via the video chat platform

Build instant customer relation with face to face video chat

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Connect other applications with live video chat for increased customer satisfaction and higher conversion rates

Increase conversion rates with live demos and enhanced interaction

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Advanced reporting tools to help
you track what matters

Create unlimited customized reports and define reporting rules to automate data delivery

Historical & real-time reporting

Built-in customer survey module

Wallboard display of key performance stats

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Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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