Unified agent experience for personalized CX
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City Assist for Supervisors
Core City Assist
Advance City Assist.
Empower agents with the right tools that integrates backend systems, databases and CRMs so they can focus on engagement
Exceed citizens’ expectations with faster resolutions and on-time support in all areas related to public services
Ready information on one screen
NovelVox’s City Assist provides a platform that integrates all the backend services and multiple government and county department services, which offer agents all the important information regarding the on a single screen. It improves the agent's average handling time, and the agent will be able to handle more calls in the day. NovelVox solutions integrate well with core industry apps including IBM/AS 400, and Workday along with additional 75+ third-party applications like ServiceNow and Salesforce delivering exceptional user experience.
Wide Contact Center Compatibility
All NovelVox solutions work with all kinds of contact centres that government entities use. The agents feel empowered, and their performance increases due to advanced level integrations. The citizens get hassle-free access to public sector services, and government entities get the NovelVox team's support to address any user issue or need.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals