Integrated Contact Center Solution for Governments, Municipalities and Counties
Improved Citizen Experience and Engagement
Deliver Better Service Quality to Citizens with Digital Offerings
Unified Agent Desktops
iVision Wallboards
NV Desk
Personalized, Real-time Support
Supervisor Desktops
Mobile & Tablet Dashboard
Integrated Knowledge Base
Data-rich Reporting, Actionable Insights
AI Capabilities for More Engagement and Instant Resolution
Chatbots
Scale customer support and reduce agent workload with intelligent chatbots.
- Social Messaging
- Email Assist
- Agent Assist
- Cognitive Search
- Human-like Interactions
Boost Engagement and Delight Citizens with Faster Service
Connectivity
Empower agents with the right tools that integrates backend systems, databases and CRMs so they can focus on engagement
Data Safety
Quick Resolutions
Exceed citizens’ expectations with faster resolutions and on-time support in all areas related to public services
Enable Personalization for Multiple Use Cases
Training
Ready information on one screen
Integrated solution for a Personalized Experience
NovelVox’s unified CX solutions provide a platform that integrates all the backend services and multiple government and county department services, which offer agents all the important information on a single screen. It improves the agent's average handling time, and the agent will be able to handle more calls in the day. NovelVox solutions integrate well with core industry apps including IBM/AS 400, and Workday along with additional 75+ third-party applications like ServiceNow and Salesforce delivering exceptional user experience.
Wide Contact Center Compatibility
NovelVox Solutions Compatible with All Contact Centers
All NovelVox solutions work with all kinds of contact centres that government entities use including Cisco Finesse, Webex, Genesys, Amazon Connect, Five9, Zoom, Nice and Dialpad. The agents feel empowered, and their performance increases due to advanced level integrations. The citizens get hassle-free access to public sector services, and government entities get the NovelVox team's support to address any user issue or need.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
