Automate Engagements and Handle Exceptions with Seamless Agent Escalations
AI-powered virtual assistants to automate contact center conversations
Download Use Case
37% of customers prefer to get immediate assistance from a chatbot over waiting just three minutes for a human.
Most of the customers have repeat problems, but it does not mean that your agents have to repeat a set of activities or manually perform tasks to serve such requests. According to Harvard Business Review, the cost of a human-assisted interaction for a B2C company is more than $7 and more than $12 for a B2B company. This clearly indicates that agents need to be empowered with a solution that can automate tasks and workflows to save agents from resolving repeated queries.
Connecting your contact center with virtual agents can help automate conversations across channels. With AI-powered virtual assistance can save up to 30% in customer support costs and efficiently answer up to 80% of routine questions, thus freeing up agents to handle more complex questions.
Solutions
AI-powered virtual assistants to automate repeated, basic queries across channels
Seamless escalation to Cisco, Avaya, Genesys Contact Center agents
Key Highlights
Challenges agents face with repeated queries and tasks
An ideal solution to free up agents from handling basic, repeated requests and shift focus to more complex problems
How NovelVox chatbot solution helps automate conversations while maximizing productivity and enhancing CX
Enablement of virtual assistance across channels with seamless escalation to agents for Genesys, Cisco, Avaya, and Amazon Connect Contact Centers.
Leveraging nextgen integrations to help agents resolve queries faster than ever
Download this Use Case to understand the value of a virtual assistant for a contact center. Discover how NovelVox virtual assistants and next-gen integration capabilities make the entire customer service process more efficient.
