Automate Engagements and Handle Exceptions with Seamless Agent Escalations

AI-powered virtual assistants to automate contact center conversations

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37% of customers prefer to get immediate assistance from a chatbot over waiting just three minutes for a human.

Most of the customers have repeat problems, but it does not mean that your agents have to repeat a set of activities or manually perform tasks to serve such requests. According to Harvard Business Review, the cost of a human-assisted interaction for a B2C company is more than $7 and more than $12 for a B2B company. This clearly indicates that agents need to be empowered with a solution that can automate tasks and workflows to save agents from resolving repeated queries.

Connecting your contact center with virtual agents can help automate conversations across channels. With AI-powered virtual assistance can save up to 30% in customer support costs and efficiently answer up to 80% of routine questions, thus freeing up agents to handle more complex questions.

Solutions

  • AI-powered virtual assistants to automate repeated, basic queries across channels
  • Seamless escalation to Cisco, Avaya, Genesys Contact Center agents

 

Key Highlights

Challenges agents face with repeated queries and tasks

An ideal solution to free up agents from handling basic, repeated requests and shift focus to more complex problems

How NovelVox chatbot solution helps automate conversations while maximizing productivity and enhancing CX

Enablement of virtual assistance across channels with seamless escalation to agents for Genesys, Cisco, Avaya, and Amazon Connect Contact Centers.

Leveraging nextgen integrations to help agents resolve queries faster than ever

Download this Use Case to understand the value of a virtual assistant for a contact center. Discover how NovelVox virtual assistants and next-gen integration capabilities make the entire customer service process more efficient.

Automate Contact Center Conversations
Automate Contact Center Conversations

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