Automate Engagements and Handle Exceptions with Seamless Agent Escalations

Do you have a brand that you go back to time and again? If yes, what is it about the brand that has captured your attention? Undoubtedly, exceptional customer service

One of the biggest obstacles for businesses aiming toward customer centricity is getting tangible proof that their investment will yield returns. While sales can be tied to revenue growth and

The new normal never really arrived for the healthcare industry. Caught up in a race to adapt and accelerate digital transformations, the post-pandemic recovery hasn’t been especially smooth. From staffing

With digital omnichannel solutions making deeper inroads into the contact center industry, are telephone conversations nearing their climax? Not really. Infact, according to a Gartner prediction report, close to 75%

The contact center industry has seen a whirlwind of ups and downs, especially since the pandemic hit us. While many businesses started functioning “as before”, many lacked the understanding of

According to Forbes’ list of CX statistics, 75% of customer experience management executives believe that customer experience, or CX, is extremely important for the company. There is always space for

The holiday season is a busy time for contact centers. Customer interaction rises manifold across all touchpoints. As frontline workers handling this barrage, your contact center agents must deftly handle

Contact center productivity is a process that can’t be centered around sub-optimal guesswork. What it requires is clarity into performance and enhanced agent accountability. Metrics are a powerful way to

Exceptional customer service is the backbone of any company yearning for revenue growth. A significant part of this good service stems from having seamless access to customer data, however, the

The way you respond to customer service requests has a big impact on how loyal your customers are. When clients contact us with questions or issues, they want a response

Plug the inherent loopholes in disparate Cisco, Avaya, Genesys, and Salesforce technologies to deliver a delightful customer experience. With the dawn of digitalization, customer expectations have gone up manifold. Annoyed

Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle

Creating customer experience goes beyond using Contact Center Software When it comes to expectations from contact center industry, customer experience continues to be atop. Now the customer will not be

Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all

Planning to buy or upgrade your Contact Center Agent Desktop? While getting ready to install new contact center agent desktops, there are a number of questions and doubts that you

Cost is no more the deciding factor for contact center software selection Contact center industry is undergoing numerous advancements that are targeted to achieve ever-rising customer expectations for a personalized

Personalize and enhance member experience with top Credit Union contact center technologies Delivering a great member experience is not a piece of cake. It is a challenge even for Credit

Business revenue is not just about delivering personalized customer experience Today, customers are ready to pay more for a memorable brand experience, but that’s not limited to personalization or quality

Customer engagement needs to be transformed with time to meet the ever-evolving CX. The old school tricks and technology exist no more. With depletion in the customer base, it can

According to a study, 70% of customers do not favor repeating information to representatives each time. Whereas 60% of people consider long wait time is one of the most frustrating

The limitations of traditional channels and processes are becoming the root cause of disconnect within the customer journeys resulting in poor customer service. The key is to bridge the communication

Every moment of every interaction is an opportunity to not only learn about customers but add value to their experience. Standard reporting tools and dashboards with limited flexibility do not

At a time of high financial volatility, customers want consistent and personalized customer support when and how they prefer. Banks and Financial Institutions need to be customer-centric but personalizing customer

In today’s world, healthcare customers expect transparency, clarity, and a frictionless experience when interacting with payers and providers. Many providers and healthcare organizations understand the importance of prioritizing patient and

With 2 billion users globally and 450 million active users daily, WhatsApp has transformed the traditional way of customer engagement. Over 5 million businesses have already started using this potential

As the adoption of cloud contact centers increases, it’s becoming increasingly important to optimize the contact center for nextgen performance with the right integration.