NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Implementing AI in Modern Contact Center
Being a contact center supervisor is exciting but only when you have a clear visibility and strong grasp on contact center KPIs – both realtime and historic. Staying on top of key call center KPIs while ensuring optimum customer service, keeping agents engaged, monitoring live interactions, and more – wearing a supervisors’ hat means working on a never-ending list of actions to perform – all the time!!.
Integrating disparate reporting and monitoring tools can supercharge Supervisors with a unified experience for monitoring performance, managing teams, working with custom reports, and more. Want to know how?
Read this use case and know about enabling an effective team management while ensuring improved productivity for Supervisors:
Download this use case to learn about: