Cisco UCCE, PCCE customers can now drive the best results with Cisco Enterprise Chat & Email and NovelVox ECE Integration gadget. This gadget will empower your Cisco contact center agents to offer individualized customer experience.
NovelVox ECE Integration Gadget Features:
Seamless integration
Integrates with 50+ 3rd party applications and improves FCR
Intuitive interaction history
All channel interaction history are collected to reduce AHT
Unified view
Single pane of glass view customer details that saves 15-20 seconds of agent’s time lost in toggling screens
Easy customization
Optimize fields basis business requirements with drag and drop designer to offer enhanced CX
