Cisco UCCE, PCCE customers can now drive the best results with Cisco Enterprise Chat & Email and NovelVox ECE Integration gadget. This gadget will empower your Cisco contact center agents to offer individualized customer experience.

NovelVox ECE Integration Gadget Features:

Seamless integration

Integrates with 50+ 3rd party applications and improves FCR

Intuitive interaction history

 All channel interaction history are collected to reduce AHT

Unified view 

Single pane of glass view customer details that saves 15-20 seconds of agent’s time lost in toggling screens

Easy customization 

Optimize fields basis business requirements with drag and drop designer to offer enhanced CX

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Cisco ECE Gadget - Unified View
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