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Demo Video for Cisco ECE Integration & Interaction History Gadget - NovelVox

Cisco UCCE, PCCE customers can now drive the best results with Cisco Enterprise Chat & Email and NovelVox ECE Integration gadget. This gadget will empower your Cisco contact center agents to offer individualized customer experience.

 

NovelVox ECE Integration Gadget Features:

  • Seamless integration : Integrates with 100+ 3rd party applications and improves FCR
  • Intuitive interaction history : All channel interaction history are collected to reduce AHT
  • Unified view : Single pane of glass view customer details that saves 15-20 seconds of agent’s time lost in toggling screens
  • Easy customization : Optimize fields basis business requirements with drag and drop designer to offer enhanced CX
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Leveraging WhatsApp for Customer Service with Conversational AI
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