Cisco UCCE, PCCE customers can now drive the best results with Cisco Enterprise Chat & Email and NovelVox ECE Integration gadget. This gadget will empower your Cisco contact center agents to offer individualized customer experience.
Cisco UCCE, PCCE customers can now drive the best results with Cisco Enterprise Chat & Email and NovelVox ECE Integration gadget. This gadget will empower your Cisco contact center agents to offer individualized customer experience.
Cisco UCCE, PCCE customers can now drive the best results with Cisco Enterprise Chat & Email and NovelVox ECE Integration gadget. This gadget will empower your Cisco contact center agents to offer individualized customer experience.
Healthcare organizations face a unique challenge when it comes to delivering seamless patient experience – i.e. ensuring the accuracy of the patients’ medical records exchanged during live interactions. A patient
24.05.2023
01:47 pm
Performance monitoring in a call center is an essential activity that enables agents track their performance, analyze metrics, and ensure efficient operations. The call center wallboard is a valuable tool
19.05.2023
06:54 am
Research shows that companies in the US alone suffer losses of $62 billion yearly due to poor customer service. Customer expectations are rising, with demands for greater personalization, faster service
03.05.2023
02:46 pm
The days of single-channel customer engagement and support are long gone. Today’s smart, digitally-savvy customers demand engagement and support via their preferred channels, as well as seamless channel-switching and personalized
27.04.2023
09:02 am
In the modern computing era, software integrations are extremely common. This era is characterized more by applications that can “play well” with other applications, rather than stand-alone applications that only
24.04.2023
01:11 pm
Automation is leading us to a world that was once only imagined as possible in science fiction, with its transformative effects being felt virtually across every industry. The arrival of
20.04.2023
12:33 pm
According to a Gartner survey, customer experience has become a key differentiator for more than 65% of companies. Many organizations are now competing solely based on how they improve their
18.04.2023
09:24 am
Learn about NovelVox’s newest features and updates, all of which can help you deliver a better agent and customer experience. Technology drives better experiences, but only when presented in the
10.04.2023
02:03 pm
According to research by Jeff Toister, 59% of contact center agents are at risk of burnout. Poor in-office engagement, unmanageable workloads, and zero visibility into performance metrics can seriously affect
05.04.2023
10:13 am
12.11.2021
01:31 pm