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Demo Video for Cisco ECE Integration & Interaction History Gadget - NovelVox

Cisco UCCE, PCCE customers can now drive the best results with Cisco Enterprise Chat & Email and NovelVox ECE Integration gadget. This gadget will empower your Cisco contact center agents to offer individualized customer experience.

 

NovelVox ECE Integration Gadget Features:

  • Seamless integration : Integrates with 50+ 3rd party applications and improves FCR
  • Intuitive interaction history : All channel interaction history are collected to reduce AHT
  • Unified view : Single pane of glass view customer details that saves 15-20 seconds of agent’s time lost in toggling screens
  • Easy customization : Optimize fields basis business requirements with drag and drop designer to offer enhanced CX
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Leveraging WhatsApp for Customer Service with Conversational AI
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 75+ third-party applications.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.

  • (928) 864-5100

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