Co-Browse by CXInfinity
Increase customer satisfaction and convert more leads with co-browse
It’s like “show and tell” for your business
Guide customers and website visitors in real time
See your customers screen and help if they get stuck
- Engage with customers and leads in real-time
- Be there when your customers need you
- Walk website visitors through forms, content or downloads
Co-browsing is great for
Online account management
Online credit applications
Online Forms
Online college applications
Don’t wait to be asked
Leverage AI to trigger co-browsing suggestions for idle sessions. Let bots suggest a co-browsing session or enable agents to pop on live chat personally to let your customers know help is available
Work face-to-face with customers
Launch a video chat alongside co-browsing to interact with customers in real time, while you assist them.
Streamline service with unified agent desktop
See the complete customer conversation, alongside customer data and your co-browsing session in a unified agent desktop. Maximize agent productivity with CXInfinity’s single interface CX.
- Conversations
- Knowledge base
- Case management
- Customer data
Resolve Issues quickly, convert more
leads, and keep your clients and agents
happy
No Downloads Needed
- Seamless transitions without any third-party software downloads
- Multiple browsing options are available with multi-tab capability
Annotation & Screen Control
- Decrease frustration with screen control. Simply gain permission and help walk customers to a solution
- Make notes and highlights for customers, right on their screen
One-on-one support for any industry
and application
Banking
Insurance
Government
Medical
SaaS
Transportation
Education
FinTech
Ensure better results with secure streaming
- Data-masking allows customers to hide sensitive information to ensure privacy
- Encrypted connections keep calls confidential
Industry-specific Solutions
Made For You
30%
Increase Lead Conversion
67%
Prevent
Issues
70%
Exceed Customer Expectations
Work smarter (not harder) with these
integrations
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
